Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.76

4.8 Rating 3,375 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Set up online was fine. I was moving out of an apartment to our new home in another state. I flew in from out of town to turn in my keys and final walk thru before I was going to fly back to my new home. The pickup was Friday 9 AM to Noon and my walk thru was noon. It had been raining in the AM a little and by 10:30 I received a text saying due to the rain they would need to reschedule for another day? I texted back and said I needed it out by noon. He did show up before noon and I helped carry the items out. Unless I missed something, I did not see anywhere where the service would be rescheduled due to weather? It ended up ok, but I was in a bit of a panic for until they showed and left with the item.”

Helpful Report

Posted 6 years ago

Thank you for reaching out to let us know about your experience, Mark. I didn't see any notes in our system regarding your pickup so I did reach out to the driver to find out a little bit more of what happened here. I sincerely apologize for any confusion or inconvenience that was caused due to this misunderstanding. Our goal is to take the stress out of moving and removal and we regret anything that may added to an already stressful situation for you. We are not able to continue to improve and maintain our service without valuable feedback such as this. Thank you for your time and your patience and we do hope you will think of us again in the future. Contact the office for a discounted rate on your next pickup! Thanks for choosing MDP!

Posted 6 years ago

“Very pleased. I will be using them again in the future. Highly recommended to all!”

Helpful Report

Posted 6 years ago

That is excellent news, Linda! We look forward to serving you again in the future and we hope you will let your friends and neighbors know about us too. Keep checking our website for future discounts and wonderful disposal tips and tricks on our blog! Thanks for choosing MDP!

Posted 6 years ago

“Wow! Reasonable prices, great communication and phenomenal service by the gentlemen that came for disposal. Could not be more satisfied!”

Helpful Report

Posted 6 years ago

Thank you for your amazing review of our company, Fantasy! It was our pleasure to help you remove your items and we are thrilled that you were so happy with us! We do hope you will think of us in the future and that you will let your friends and neighbors know about us too. Keep checking our website for exclusive savings and excellent disposal tips and tricks on our blog! Thanks for choosing MDP!

Posted 6 years ago

“Fast and polite. Would use them again.”

Helpful Report

Posted 6 years ago

It was our pleasure! We look forward to helping you again in the future and we hope you will let your friends and neighbors about us too. Keep checking our website for monthly savings and great disposal ideas on our blog! Thanks for choosing MDP!

Posted 6 years ago

“They confirmed appointment the day before and called on their way. They were in the time promised. The pick up went quickly and was easy.”

Helpful Report

Posted 6 years ago

It was our pleasure to help you remove your unwanted items! Thank you for taking the time to let us know that you had a great experience with our company and we hope you will let your friends and neighbors know too! Thanks for choosing MDP!

Posted 6 years ago

“Scheduling a pick-up was easy. I received a confirmation call and the two gentlemen arrived within the allotted timeframe. They were polite, careful and quick.”

Helpful Report

Posted 6 years ago

Thank you for letting us know about your experience! We are so glad that we were able to remove your items to your satisfaction and we hope for the opportunity to help you again in the future. Don't forget to let your friends and neighbors know about us too. Thanks for choosing MDP!

Posted 6 years ago

“This service was very easy. Once they arrived they were in and out of my apartment within seconds. My only complaint is the fact that I had requested a pick-up time between 12pm-4pm. I received a call around 3:30pm informing me that they would not arrive till 4:30-5:30. You pay $10 more to have the set time frame, so I was a little disappointed. I also ran into an issue on their web page. I typed in my address, but it auto filled it in, so I corrected it. However, it autofilled the second time as well, which ended up being an issue when they came to retrieve my item, given that they were no where near where I live. Over all, I would recommend, but would probably do an early morning pickup time to avoid having the time moved on me again.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review our company, Amanda! It was our pleasure to help you remove the items and we sincerely apologize for the confusion with your address and the delay in pickup. I would like to let you know that I have passed this information on to our development team and they are working on a solution as to avoid this in the future. I am glad to know that we were able to retrieve the correct address and complete your pickup same day. We do hope you will give us another opportunity in the future. Thanks for choosing MDP!

Posted 6 years ago

“Excellent prompt service.”

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Posted 6 years ago

Thank you for your wonderful review! It was our pleasure to help you and we hope to have the opportunity to help you again in the future! Thanks for choosing MDP!

Posted 6 years ago

“Very professional. Quick to remove items.”

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Posted 6 years ago

Thank you for your wonderful review! It was our pleasure to help you remove your unwanted items and we hope to have the opportunity to help you again in the future. Thanks for choosing MDP!

Posted 6 years ago

“I used them to get rid of a queen mattress that I replaced. They were prompt, responsive, and courteous. Really couldn't ask for anything more.”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review of our company, Karl! It was our pleasure to help you remove your queen mattress and we hope to have the opportunity to serve you again in future. Did you know we take other items as well? We can take mattresses, box springs, furniture, appliances, and other items as well. If you need it gone we will do our best to get it out of your way. We hope you will let your friends and neighbors about us as well. Thanks for choosing MDP!

Posted 6 years ago

“On time. Efficient. Painless!”

Helpful Report

Posted 6 years ago

It was our pleasure, Eileen! We hope to have the opportunity to serve you again in the future and that you will let your friends and neighbors know about us too. Keep checking our website for monthly savings and great disposal ideas on our blog! Thanks for choosing LoadUp!

Posted 6 years ago

“I had an old mattress...and now I don’t! There was a small hiccup with my pre-arranged pick up time but it was picked up on the day agreed upon.”

Helpful Report

Posted 6 years ago

We were happy to help remove your unwanted item and we sincerely apologize for the delay in your pickup. Thank you for your patience during the process. We do hope you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“Mattress Disposal Plus was on time and communicated clearly on their pick up scheduled. However- it was a little confusing as to what was being recycled. It turns out we could have hauled our mattress and box springs to the dump ourselves in our trailer for a lot less than they charged . Their website gave me the impression they were taking the mattress to come special recycling center. They just took it to the dump.”

Helpful Report

Posted 6 years ago

Thank you for this valuable feedback, Greta. We do our very best to dispose of every item in the most eco-friendly way available in the area. We utilize recycling and donation as well as other means to keep these items out of the landfill. Unfortunately, we are never able to guarantee this as not every location we service offers these options for disposal. We appreciate your business and hope you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“Great solution to a common household problem.. I scheduled and the next day or two they were here helping me get rid of my old mattress. Price is reasonable too. Thank you!”

Helpful Report

Posted 6 years ago

Wow! Thank you, Maria. It was our pleasure to help you remove your mattress and we hope to have the opportunity to assist you again in the future. Did you know we take other items as well? We can take mattresses, box springs, furniture, appliances, and many other items. Thanks for choosing MDP!

Posted 6 years ago

“It was about 10 minuets past the window for the pickup, but otherwise it went just fine.”

Helpful Report

Posted 6 years ago

Thank you for letting us know about your experience, Mary. Unfortunately, on occasion, there are unforeseeable circumstances that can occur to cause our routes to run behind. We do try to keep our customer as updated as possible when in case of delay. We appreciate your patience and your business. We do hope that you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“It was easy, and removed quickly.”

Helpful Report

Posted 6 years ago

Hassle-free and speedy service is what we always strive to provide for our customers. We are thrilled to hear that we were able to do just that for you. Thank you for taking the time to let us know you had a wonderful experience and we hope you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“Driver called prior and gave an accurate arrival time. Give him a raise he's a good guy to have represent your company..”

Helpful Report

Posted 6 years ago

Thank you, John! We will definitely pass this wonderful compliment on to our driver. Making sure we have excellent people in the field helping our customers is a priority for us and we love to hear when they really knock it out of the park! We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 6 years ago

“Showed up as scheduled. Good experience.”

Helpful Report

Posted 6 years ago

That is great news! Thank you for taking the time to let us know that you were happy with the service you received during your pickup. We would love the opportunity to help you again in the future and we hope you will let your friends and neighbors know about us as well. Thanks for choosing MDP!

Posted 6 years ago

“I was very happy with the service.”

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Posted 6 years ago

That is wonderful news, Jonna! It was our pleasure to help you remove your unwanted items and we are thrilled that you were happy with the service. We hope you will let your friends and neighbors know about us too. Did you know that we can take items other than mattresses too? You can see a complete list of items we take on our website. Thanks for choosing MDP!

Posted 6 years ago

“Very polite and courteous and professional!!!!”

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Posted 6 years ago

Thank you for that excellent review, John! It was our pleasure to help you remove your items and we hope to have the opportunity to serve you again in the future. Thanks for choosing MDP!

Posted 6 years ago

Mattress Disposal Plus is rated 4.8 based on 3,375 reviews