Mattress Guru Reviews

Name: Mattress Guru
Address: World Bed Ltd, Hadleys & Co, Suite 3-58th Floor Anchorage House, 2 Clove Crescent, London
Rating: 4.44

4.4 Rating 193 Reviews

87 %

of reviewers recommend Mattress Guru

4.4

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

03301227502

Email:

hello@mattressguru.co.uk

Location:

World Bed Ltd, Hadleys & Co, Suite 3-58th Floor Anchorage House, 2 Clove Crescent
London
E14 2BE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mattresses arrived a day earlier than expected and they were not the mattresses that I ordered. However, the online customer service has been very good with a quick response to my email. The support team has been helpful and resolved the issue quickly.”

Helpful Report

Posted 3 years ago

“Mattress is very uncomfortable and poor quality the spring sticking out on edges it came rapt up in dusty plastic sheet with a piece of paper and was left behind the door without delivery note even my husband was at the didn’t knock the door. When I complaint I was told I have to post it back how can Post a mattress I don’t recommend it to anyone”

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Posted 3 years ago

“The bed is amazing. Exactly what I wanted for my room.Very good quality!”

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Posted 3 years ago

“Ordered then heard nothing. No tracking number. Had to contact three times to find out when item would be delivered. Was nearly a week later than it said on the website when I ordered. When item arrived it was not perfect either. There was what looks like holes that have been filled in to cover it up on the trundle headboard.”

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Posted 3 years ago

“Lovely comfortable topper”

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Posted 3 years ago

“Best by far. Amazing service, even when i had to exchange my recliner. Nothing was too much trouble for them and their professional conduct is brilliant.”

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Posted 3 years ago

“Delivery company they use do a very poor service… they say they have delivered on a confirmation.. but no delivery made… you have to contact matteress guru as the delivery company won’t deal with you”

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Posted 3 years ago

“Nice customer service when you contact them for any reason, they happy to reply all questions. Delivery took longer than expected. Great product. High recommended”

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Posted 3 years ago

“Great products - I didn't receive the cover with the topper but this was immediately sent out on a 24 courier. Very helpful service.”

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Posted 3 years ago

“Mattress guru were fine to shop with, just the couriers that were a bit of a disaster. They wouldn't take the mattress to my front door on the 1st floor.”

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Posted 3 years ago

“Fantastic range of products at excellent prices. We bought a mattress topper which was delivered on time & we are now enjoying a good night's sleep! Although the cover was missing it only took a phone call with a very helpful gentleman & it was sent out straight away. I cannot praise their service enough!”

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Posted 3 years ago

“Sofa is great, really comfortable but the delivery took too long! Delivery option was on the site when it shouldn't have since covid slowed things down.”

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Posted 3 years ago

I'm very sorry about the delivery time. We have done our best to publically inform our customers on the site in various places throughout advising that delivery times are estimated at 5 days, and that we're currently, and still, unable to deliver on requested dates. But it is a process we're working on as best we can to try and return this service to our customers.

Posted 3 years ago

“Great product”

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Posted 3 years ago

“It’s just so good sleeping better, would buy another at the drop of a hat. Have already recommended this to a friend”

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Posted 3 years ago

“Excellent service and goods”

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Posted 3 years ago

“Really comfortable. Would definitely recommend. It’s not next day delivery though. It took a week for mine to arrive.”

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Posted 3 years ago

“Excellent service, great product and good value. We are very happy with our purchase.”

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Posted 3 years ago

“Very pleased with it and my wife Said it is very comfortable.”

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Posted 3 years ago

“Great service in the end but not without hiccups The cool blue 500 mattress topper I ordered is really comfortable and a good price. However there were hiccups in the ordering process so I would like to give 4.5 stars but have gone for 5 rather than 4 because in the end my order arrived on time and the topper is good. (That part is much appreciated.) The website says order by 12 for next day despatch with the proviso that covid is causing some delays with delivery companies. Having first looked on Sunday I thought I had plenty of time for a Friday delivery. Unfortunately an email query about sizes went unanswered, all I received was an email after 24 hours assuming the matter had been dealt with, which it hadn't as I hadn't had an answer. When I phoned the person I spoke to was very helpful but by the time I was eventually able to place my order on Tuesday evening I was not offered a delivery slot before the following Monday. I rang first thing on Wednesday and begged them to despatch on Thursday in the hope of receiving the order on Friday but was told that was very unlikely so I placed the order and hoped. I didn't hear anything about dispatch or delivery so assumed that my request had fallen on deaf ears. Then to my amazement the order arrived while I was out on Friday. Luckily our lodger was in and the delivery man was so determined to make a delivery that he waited for her to make it to the door. We are so appreciative that it arrived in time but it was luck that someone was in because we weren't given any information on despatch or delivery. So much heartache and worry would be avoided if the company did the following: 1. listed the sizes on their website e.g. Continental single (90 x 200), Super King (180 x 200) etc. (Bed/mattress sizes are confusing and most websites list the exact sizes) 2. answered email queries rather than having a system that assumes the email has been answered after 24 hours 3. emailed when the item is despatched and if possible gives tracking information. All was well that ended well and we are really appreciative but it could have been so much easier.”

Helpful Report

Posted 3 years ago

“Brought a ‘savers’ mattress It’s fab. So comfortable and a brilliant price. Website was great and so was service. Thank you”

Helpful Report

Posted 3 years ago

Mattress Guru is rated 4.4 based on 193 reviews