Mattress Guru Reviews

Name: Mattress Guru
Address: World Bed Ltd, Hadleys & Co, Suite 3-58th Floor Anchorage House, 2 Clove Crescent, London
Rating: 4.44

4.4 Rating 193 Reviews

87 %

of reviewers recommend Mattress Guru

4.4

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

03301227502

Email:

hello@mattressguru.co.uk

Location:

World Bed Ltd, Hadleys & Co, Suite 3-58th Floor Anchorage House, 2 Clove Crescent
London
E14 2BE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I can't give a good review due to their website giving you the option to have a delivery day choice. I waited in on the day I chose and the mattress never showed. It didn't show the next day either. When I called I was told they didn't offer that service anymore and they were trying to sort the website out. The person I spoke to was unhelpful and unapologetic. A message to say the delivery option had been changed wouldn't have hurt atleast I wouldn't have wasted a day waiting around. In a nut shell they need to sort the website out and their customer service.”

Helpful Report

Posted 2 years ago

“Still not received our order which was place 13 days ago no delivery details have been received either”

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Posted 3 years ago

“The product I ordered still has not arrived 10 days after my scheduled delivery date although I ordered for a specific next day/selected day delivery. The customer service have been helpful to a point but I am still without a bed so feel let down and feel strongly that they should not falsely advertise selected day delivery which I have now been told doesn't exist.”

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Posted 3 years ago

“Delivery company they use do a very poor service… they say they have delivered on a confirmation.. but no delivery made… you have to contact matteress guru as the delivery company won’t deal with you”

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Posted 3 years ago

“The mattress is great quality for the price paid...what let us down was the promised delivery time i.e ordered on a Friday to be delivered the next Tuesday. We waited and waited , it did not arrive (didnt even leave the courier depot) Then it took numerous calls to Mattress Guru, as there was no way for us to contact the couriers -all tel no. were unattainable, to find out when it would be delivered.. AND it took 3 attempts for the courier to find the address and deliver the mattress AND that took 2 weeks! - not good, not good at all!!!!!”

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Posted 4 years ago

Mattress Guru is rated 4.4 based on 193 reviews