MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give 0/5 if possible. Items not delivered. Not responded to on social media pages when asking for update. Think that once their brand is doing well they can completely ignore their customers. Massive shame!!”

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Posted 5 years ago

“It took ages for the deliver and then when they came which was like a week late they were the wrong ones.”

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Posted 5 years ago

“Didn’t receive my order , tried to get in contact with anybody no response”

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Posted 5 years ago

“I hadn't received it, as the next day delivery I made on Saturday consistently came at the 10am-12pm day slot Monday-Wednesday instead. Being at work I could not be in to receive the parcel, nor did I have the option of diverting it to a local pick-up point. Consequently it has been sent back to yourselves. It was a real shame as I had really looked forward to receiving my order, however I was left with little control over the situation, and now am out of pocket for the next day delivery charge (& trousers unless they are received). Best,”

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Posted 5 years ago

“Awful quality. Really upset these cost £50.”

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Posted 5 years ago

“my parcel did not arrive and was simply sent back. Thanks .”

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Posted 5 years ago

“To smell very poor Quality stitching loose very cheap material unbelievable shirt”

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Posted 5 years ago

“No free returns and poor packaging”

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Posted 5 years ago

“Sent me the wrong size”

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Posted 5 years ago

“Awful, awful material. Expected more traditional trouser material but they were a elastic spandex like material.”

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Posted 5 years ago

“The trousers I ordered arrived faulty... half of the stitching was missing on the thigh. And to top things off, I had to pay £8 to send it back via the post office. A joke!”

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Posted 5 years ago

Hi Joe, I am really sorry to hear this. Although we have a strict QC process, sometimes the occasional faulty item passes through by accident. We will also offer an exchange or refund on faulty items and will also send out our own returns label.

Posted 5 years ago

“Did not get my items. Very upset that I ordered some high quality materials only to be scammed.”

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Posted 5 years ago

Hi Matt, I am really sorry to hear that you have not received your order. I can assure you that we do not scam anyone. I have looked on the tracking and it says that your order was signed for on 01/07/19. Please see tracking here: https://www.hermesworld.com/en/our-services/distribution/parcel-delivery/parcel-tracking/?trackingNo=0642173269294166 If this was not you then please get in contact and we will try and get to the bottom of what has happened.

Posted 5 years ago

“I sent my refund back a number of weeks ago now and still have heard nothing. I had to pay to return them, and now ive een waiting nearly 3 weeks for confirmation of the return... Awful service.”

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Posted 5 years ago

“The trousers have Tore in the crotch area after wearing them for the first time”

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Posted 5 years ago

“Terrible service. Didn't receive my parcel until after 8 days when supposed to be next day then my refund I waited 14 days which is ridiculous! I really like the clothes but I wont be buying from you again.”

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Posted 5 years ago

Hi Jessica I am saddened to hear that you are not happy. It is our mission to ensure all of our customers receive an amazing experience. However, emailed you straight away to let you know we were experiencing some delays due to moving into a new distribution centre as we wanted to keep you in the loop. Also, you actually paid for normal delivery which is advertised as 1-3 days not next day. We then refunded you within 7 working days of receiving your return. Thanks

Posted 5 years ago

“Absolutely disgraceful, waited a month for refund”

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Posted 5 years ago

“Terrible.”

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Posted 5 years ago

Hi Liam, Thank you for your review. I am saddened to hear that you have not had a good experience with us. The reason there was a delay with your order is because you put your email address in the house number section when filling out your shipping details. This meant our shipping provider could not send out your order. We sent multiple emails (and texts) asking for your correct address and once we received them we could finally send your order out. It is the customers responsibility to ensure that the shipping details are correct to stop any delays. We hope to see you shopping with us again.

Posted 5 years ago

“Still waiting for a refund after I sent it back as it was to small for me”

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Posted 5 years ago

Hi Daniel Thanks for your feedback. I have checked your order and we refunded you on the 30th April, which was within 7 days of receiving your return. Please note it is now down to your bank provider to make the funds available which can be up to 7 working days. Thanks

Posted 5 years ago

“Never actually received my item”

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Posted 5 years ago

Hi Callum, I am sorry to hear that you never received your item. We sent your order out to you on the same day that you ordered and a delivery attempt was made 2 days later but there was nobody home so a card was left. Your parcel has sat at the depot for over a month. You can view your tracking here: https://www.royalmail.com/track-your-item#/tracking-results/NJ681010007GB Please email us and we can help get your order to you. Many thanks!

Posted 5 years ago

“Customer service non-existent and have been unable to get a refund for items I sent back weeks ago! Having to dispute through bank now.”

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Posted 5 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews