MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only gave you guys a 4 because I was blind throughout the delivery process. No tracking or anything but the clothes are top notch”

Helpful Report

Posted 4 years ago

Hi Steven Thank you so much for your feedback, we are so sorry that you experienced this with your delivery! We did send you a confirmation email with your tracking link to the email below: vendiesel86@gmail.com This may have ended up in your junk mail unfortunately as this is sometimes the case. We are so glad you love the clothing! We hope to have you shop with us again soon. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Great quality products and very accurate sizing guide. Will definitely shop here again.”

Helpful Report

Posted 4 years ago

Hi Josh Thank you so much for the very kind feedback :) We are so happy you love the quality of our products and are so excited to have you shop with us again soon. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Never received my item i ordered for still waiting for Mauvais to conclude their investigation with Royal Mail”

Helpful Report

Posted 4 years ago

Hi Ak I am so sorry to hear this! I will have my team look into this right away, I am so sorry for any delay with your investigation. Kind Regards, The Mauvais Team

Posted 4 years ago

“It was a poorly made coat.”

Helpful Report

Posted 4 years ago

Hi Alex Thank you so much for your feedback. I am so sorry about this, we have released a new collection of coats that are improved quality and fit. We would love for you to take a look if you wish! Kind Regards, The Mauvais Team

Posted 4 years ago

“Decent customer service, ok material to the chinos I order but not skinny stretch fit like on the models on the website. Need to return as very baggy.”

Helpful Report

Posted 4 years ago

Hi Ben Thank you so much for the very kind feedback, we really appreciate it. Please use the returns form you received in your parcel to make your return. Kindest Regards, The Mauvais Team

Posted 4 years ago

“I love the texture of the material, it’s of high quality and am definitely ordering again soon”

Helpful Report

Posted 4 years ago

Hi Eric Thank you so much for the very kind feedback, we really appreciate it and hope you love your items! :) We cant wait to have you shop with us again soon. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Perfect fit”

Helpful Report

Posted 4 years ago

Hi Lievano Thank you so much for your very kind feedback! We are so glad to hear that your items fit perfectly, we hope to have you shop with us again very soon! :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“The love the chains but clothing runs a little too big for my size”

Helpful Report

Posted 4 years ago

Hi patrick Thank you so much for your feedback. We are so happy you love our chains! I am so sorry the clothing size wasn't quite right for you! Kindest Regards, The Mauvais Team

Posted 4 years ago

“I've sent the order to be returned. The size wasn't right and if I went to a 32W I'd loose the fit on the legs.”

Helpful Report

Posted 4 years ago

Hi Harry Thank you so much for your feedback. I am so sorry the fit was not quite right for you. We will look to improve this for future! In the meantime, please have a look at our new styles as there might be something there more suitable. Kindest Regards, The Mauvais Team

Posted 4 years ago

“they have nice product but they dont deliver on time i paid DHL and they said 1-5days and i am waiting almost 2weeks”

Helpful Report

Posted 4 years ago

Thank you so much for the very kind feedback, we really appreciate it and hope you love your items! :) I am so sorry to hear this about your delivery, please contact support@mauvais.co.uk and our team will happily compensate for this. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Yes was very happy with overall design, style and overall look and how comfortable they were and love the stretch.”

Helpful Report

Posted 4 years ago

Hi Declan Thank you so much for your very kind feedback! We are so glad to hear that you love your items , we hope to have you shop with us again very soon! :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“I loved it❤️”

Helpful Report

Posted 4 years ago

Hi Atdhe Thank you so much for the very kind feedback, we really appreciate it and are so so happy you love your items. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Loved the clothes, all came super quick in the UK! I had to return one thing cus I ordered in the wrong size so I hope the return process is just at smooth!”

Helpful Report

Posted 4 years ago

Hi Toby Thank you so much for the very kind feedback, we really appreciate it and hope you love your items! :) We will have your return processed as soon as it comes through :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“Love the brand and quality! Always meeting expectations looking forward to representing the brand over and over again! @bruceleean”

Helpful Report

Posted 4 years ago

Hi Raden Thank you so much for your very kind feedback! We are so glad to hear that you love your items, we hope to have you shop with us again very soon! :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“was sent faulty shorts that dont button. Customer service is horrible and you do not get refunded.”

Helpful Report

Posted 4 years ago

Hi Brett I am so so sorry this has happened, we pride ourselves in producing the best quality garments that last not just one wear or one wash, a life time! This may have been a fault from the manufacturers which we apologise for. In regards to our customer service team, our team done their upmost best to resolve this issue for you although you were very aggressive and abusive to our staff which we will never tolerate. Thanks, The Mauvais Team

Posted 4 years ago

“No back pockets :( Good quality and feel. Stretchy and fitted.”

Helpful Report

Posted 4 years ago

Hi Irvine Thank you for the feedback. I am so glad you love our quality and materials :) I am so sorry, this is a design feature for us therefore we have no back pockets on certain trousers. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Received the package but had to pay tax”

Helpful Report

Posted 4 years ago

Hi Yasin Thank you for your feedback. I am so sorry although there is just no way around this as we are a UK brand and all international orders have to pay duty. Kindest Regards, The Mauvais Team

Posted 4 years ago

“They were completely not my size at all for both items I have purchased and it took over 1 month for shipment”

Helpful Report

Posted 4 years ago

Hi Tuyet I am so so sorry this has happened, please contact our support team at support@mauvais.co.uk for further assistance on this, we will sort it for you! :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“Great products, great fit, great brand”

Helpful Report

Posted 4 years ago

Hi Joe Thank you so much for the very kind feedback, we really appreciate it and hope you love your items! :) We hope to have you shop with us again very soon! Kindest Regards, The Mauvais Team

Posted 4 years ago

“Hshchshahhwhsbbcbc”

Helpful Report

Posted 4 years ago

Hi Josh This is our most favorite feedback yet! Have a great day :) Kindest Regards, The Mauvais Team

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews