MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t a good fit! It’s was lose! Look nice online but when I got it wasn’t all that! Sorry.”

Helpful Report

Posted 4 years ago

Hi Mohammed I am so sorry that the fit wasn't quite right for you. We have extended our returns to 35 days after you receive your item therefore we can exchange the sizing for you if you wish! :) Kindest Regards The Mauvais Team

Posted 4 years ago

“It has been 5 weeks and I still have not received my order”

Helpful Report

Posted 4 years ago

Hi Alessandro, Thanks for your review.I have investigated your order that was placed on April 22nd and seen that it was received by you on May 10th. We are sorry for the delay you have experienced on this order, our delivery partners are experiencing some delays due to covid-19. Our express DHL option is guaranteed 2-4 days and is only slightly more expensive than our standard option. We hope you like your product and we hope to see you again soon. Thanks The Mauvais Team.

Posted 4 years ago

“Bad Quality”

Helpful Report

Posted 4 years ago

Hi Lucas I am very sorry that you are not satisfied with the quality of your item. We absolutely pride ourselves on the quality of our products and work extremely hard to ensure they last a life time, and not just one wear or wash. Please contact our support time at support@mauvais.co.uk and our staff will offer you something for the inconvenience. Kindest Regards The Mauvais Team

Posted 4 years ago

“Fit was worse than expected.”

Helpful Report

Posted 4 years ago

Hi Thomas I am very sorry you were unhappy with the fit of your product. Please contact our customer service team at support@mauvais.co.uk who will give you advice on the fits of our trousers. Kindest Regards The Mauvais Team

Posted 4 years ago

“The trousers have come undone at the seams”

Helpful Report

Posted 4 years ago

Hi Abdul I am so sorry to hear you have experienced a problem with your item. We absolutely pride ourselves on the quality of our products and work extremely hard to ensure they last a life time, and not just one wear or wash. Can you please email our customer service team at support@mauvais.co.uk and our team will assist you. Kindest Regards The Mauvais Team

Posted 4 years ago

“Wrong item sent. Emailed before arrival to say wrong item will Ben be delivered, and that must now print label and return and await replacement”

Helpful Report

Posted 4 years ago

Hi David, I hope you are well and thanks for your review. There was a small amount of orders that were sent out containing the wrong trousers. We contacted all of our customers affected in advance to ensure that the correct procedure was in place to ensure for a quick exchange of product. We sent out a pre-paid returns label for you to return for the correct item. We hope you found our customer service quick and easy to deal with. Kind Regards The MAUVAIS Team

Posted 4 years ago

“i sent an email to you guys saying i need to return my item and still haven’t had a reply! bad customer service”

Helpful Report

Posted 4 years ago

Hi Codee I am very sorry that you have not received a response, can you please send us another email as we can't seem to find your email on our system. I apologise for the inconvenience! Kindest Regards The Mauvais Team

Posted 4 years ago

“Disappointed with the pendant. Chain felt cheap.”

Helpful Report

Posted 4 years ago

Hi Oliver I am very sorry you feel this way about our chain. We absolutely pride ourselves on the quality of our products! Please message our customer service team at support@mauvais.com Kindest Regards The Mauvais Team

Posted 4 years ago

“Jag har inte fått än?”

Helpful Report

Posted 4 years ago

Hi Akad Please contact support@mauvais.com for order inquiries. We are closely monitoring all the latest information on COVID-19 and have been following local health mandates and taking additional precautions to help ensure the health and safety of our customers and employees. These precautions include reduced staffing, closing our warehouse at the weekends and extra cleaning at our warehouses. Please note our efforts have increased the time it takes to process and ship your order, there may be disruptions with the delivery services also. Kindest Regards The Mauvais Team

Posted 4 years ago

“Still waiting for a jumper you haven’t delivered”

Helpful Report

Posted 4 years ago

Hi Matthew, Sorry to hear you haven't received your parcel yet. I've just checked the tracking and noticed that it says it was delivers on 04/04/20 with a signature. https://www.royalmail.com/track-your-item#/tracking-results/FM310120814GB Please can you ask the members in your household if they've picked up your parcel, and if not, please email us so we an resolve the matter. Thanks Jordan

Posted 4 years ago

“I haven’t even received my order yet, I’ve been waiting over a week for it. I’ve got tracking number for the items I’ve ordered but hasn’t been updated since last week, I keep checking everyday and still says the same thing. Spoken to one of your colleagues Aoife about my delivery and say she will get an update in 48 hours which was on Tuesday this week. I totally understand with the current pandemic that things can be slow but I’m ordering clothes from other different websites and still receiving my items but this order is taking to long then expected”

Helpful Report

Posted 4 years ago

Hi Tom I am very sorry that you have experienced problems with our delivery. Please be aware that there are disruptions within the delivery services due to COVID-19 and this is completely out of our control. Everyone is doing their best at this very difficult time, please bare this in mind. Please get in contact with our customer service team and we will try our best to have this issue resolved in a timely matter. Kindest Regards The Mauvais Team

Posted 4 years ago

“My necklace chain snapped whilst trying it on, but the jumper was of good quality and just like the image online.”

Helpful Report

Posted 4 years ago

Hi Abdullah We are very sorry to hear that this happened. We pride ourselves in producing the best quality items, this should not have happened. Can you please send an email to our customer service team regarding this issue and we will send you a new necklace out for any inconvenience caused. Kindest Regards, The Mauvais Team

Posted 4 years ago

“I haven’t received my parcel I’ve paid for it’s been over a week now!! And no one has replied to my emails!!”

Helpful Report

Posted 4 years ago

Hi Catherine I am very sorry this has happened. We have had a problem with our system and are trying to recover emails that have been lost. Can you please email our support team in case your email has been lost. We will assist you with your issue and resolve it asap. Kind Regards, The Mauvais Team

Posted 4 years ago

“I did not receive my package”

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Posted 4 years ago

Hi Stevie I am very sorry to hear this, can you please contact our customer service team and they will investigate what has happened. We will get this resolved as quick as we can! Kind Regards, The Mauvais Team

Posted 4 years ago

“Disgusting. Absolutely disgusting. I have tried contacting mauvais at least 6 times to no avail. I have been completely ignored. I have been requesting to have our return postage paid by the company because despite getting 2 sizes too big for my 12 year old boy and these being adult jeans, they still do not fit over his size 6.5 feet. The advert promoted stretchiness and they are not at all. I'm absolutely furious. This is £23 wasted on nothing. There's no number to call and you get ignored. I should report to trading standards. In fact I will.”

Helpful Report

Posted 4 years ago

Hi Rebecca We are very sorry this has happened. Unfortunately we could not offer a solution for you as you amended the trousers. We will always offer an exchange/refund if the product is unsuitable within the returns period if it is unworn and undamaged. We are very sorry for any inconvenience this may have caused you. Kind Regards, The Mauvais Team

Posted 4 years ago

“No communication for nearly 2 weeks regarding an item I want exchanged, even after emailing for an update on the matter.”

Helpful Report

Posted 4 years ago

Hi Alessio I am very sorry to hear that this has happened. Can you please email our support team and they will assist you with this issue. We will have this resolved for you as quick as we can! Kind Regards, The Mauvais Team

Posted 4 years ago

“The ordered article has not yet been delivered.”

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Posted 4 years ago

“Very poor return policy. Still haven't recieved my money!”

Helpful Report

Posted 4 years ago

Hi Jordan We have looked into this issue and see that you were refunded today. We are sorry that you have had to wait on your return being processed. This can take up to 4 working days from the date it was delivered to be processed onto our system. Delays can occur sometimes when our warehouse gets really busy. We are sorry for any inconvenience. Kind Regards, The Mauvais Team

Posted 4 years ago

“Quality is very poor but prices is till high after discount ! I am never going to buy any product from this company again sorry”

Helpful Report

Posted 4 years ago

Hi Kowcher Thank you for your feedback however we take pride in researching and sourcing fabrics from all over the world to create special garments for our customers. We also sample every single garment to ensure our fabric is perfect for the intended style and comfortable for our customers. It is a shame that you will not be returning. Kind Regards, The Mauvais Team

Posted 4 years ago

“Absolutely appalling service emailed to make contact with yourselves and still haven’t heard anything back after 3 days!!!”

Helpful Report

Posted 4 years ago

Hi Jamie I am very sorry that you did not receive a quick enough response from us, as we explained, staff members were sick at the time you had emailed in and we got back to you as soon as we could. I apologies that you did not receive your parcel on time although you ordered on boxing day which was a bank holiday therefore you received your item 2 days later. Kind Regards, The Mauvais Team

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews