MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this brand”

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Posted 5 years ago

“The service from Mauvais was better than a mooovie.”

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Posted 5 years ago

“Amazing service and quality. Recommend.”

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Posted 5 years ago

“Looked a lot nicer on the pictures and it looked slim fit but when I got it it was quite loose and not the best quality, overall poor for £45”

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Posted 5 years ago

“Customer service non-existent and have been unable to get a refund for items I sent back weeks ago! Having to dispute through bank now.”

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Posted 5 years ago

“Greet service, top products 👌🏼 Any possibility of that plain trousers being released for that all round smart look ?”

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Posted 5 years ago

“Very fast delivery and awesome fit”

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Posted 5 years ago

“Amazing as usual . Never a disappointment when I order of you guys. Thank you.”

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Posted 5 years ago

“Bang on - great brand and the trousers are insane”

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Posted 5 years ago

“Love the trousers, perfect fit and quality. I bought the MAUVAIS Grey Check Cropped Trousers with Detachable Chain”

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Posted 5 years ago

“Fast and efficient service, quality of clothing is 🔥”

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Posted 5 years ago

“Ordered on a Sunday at around 12:30, shipped an hour later at 13:30, arrived next day around 1pm and this was standard delivery - quality of trousers was amazing and delivery was outstanding - 1000% recommend”

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Posted 5 years ago

“Could have done with the trousers being a tiny bit longer but other than that they were an amazing fit”

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Posted 5 years ago

“Received my item and it already had a tear in the lining where the belt’s should go. Then decide’s to shrink after one wash, emailed customer support less than a week after receiving the item and got no response. Would not shop here again. Ever.”

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Posted 5 years ago

Hi Umair I am sorry to hear that you have received a faulty product. I have just checked our emails and cannot find anything from yourself. Please can you send us an email with photos detailing the fault and we will send a replacement out as soon as possible. Our customers satisfaction is key :)

Posted 5 years ago

“Great trousers!”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Trousers great fit, XL t shirt unfortunately too small on my chest and shoulders. Bigger sizes would be great, but quality overall is brilliant.”

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Posted 5 years ago

“The black colour of the trousers turned out to be much lighter than the one in the photos. It’s difficult to match it with my other black clothes. I decided to use the trousers only as my gyms wear.”

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Posted 5 years ago

“I couldnt say as i still havent recieved my item even after payong for next day delivery? Please can this be looked at”

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Posted 5 years ago

Hi Jamie I'm sorry to hear that you haven't received your order yet. I have just taken a look at this for you - You ordered yesterday and this should have been with you today however our courier did not pick up your order until 2am this morning. This is on it's way to you and will arrive tomorrow. As a good will gesture we will refund your Next Day Delivery costs. Extremely sorry about the delay. We hope you like your products :)

Posted 5 years ago

“No reply to email for faulty goods. Cheap materials for t shirt. I cut it up and used it and clean”

Helpful Report

Posted 5 years ago

Hi Trevor I am sorry to hear you have had a bad experience with us. We have looked through our emails and cannot find any emails from you in regards to a faulty product. Customer satisfaction is key for us and we would always replace any items that are deemed as faulty. If you would like a replacement please email us at support@mauvais.co.uk along with photos and we will get resolved for you asap.

Posted 5 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews