MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my parcel and I have contacted you multiple times. I no longer want the parcel and asking for a refund.”

Helpful Report

Posted 4 years ago

Hi Luke I completely understand your frustration as you did not receive your order although the courier service stated it was lost in transit. This means we had fulfilled and sent your order out straight away and the courier service had lost it. Unfortunately this was out of our hands as we done everything we could to resolve this issue with the courier. We have compensated you with a gift card for the inconvenience this caused to you. Kind Regards, The Mauvais Team

Posted 4 years ago

“Sent some items back over 2 weeks ago now to exchange for other items. I have still not received the items or even had a refund instead! Considering it cost me £11 to send it back I’m quite disappointed!”

Helpful Report

Posted 4 years ago

Hi Adam I am very sorry for your wait, unfortunately the items in the mystery box that you ordered are only exchangeable for the same item in different sizes, you requested completely different styles. This is stated beside the offer. This issue has now been resolved as discussed. Kind Regards, The Mauvais Team

Posted 4 years ago

“My order has not come. I have e mailed you 3 times with no reply.”

Helpful Report

Posted 4 years ago

“It’s been 2 weeks since I placed my order, i’m not sure if you guys are dropshipping but this brand would have some serious potential if these times got lowered, i ordered on the 9th and it’s not gonna be here for Christmas!”

Helpful Report

Posted 4 years ago

Hi Dan I am very sorry you did not get your order before Christmas, please understand that this was a very busy time for retailers and courier services. There had been quite a lot of delays over the Christmas period and unfortunately it had an effect on how quick we could get our parcels sent out internationally. I hope you are satisfied with your order and we will try our very best next time to get your order to you quicker. There is now a faster shipping option on our website for international orders if you are interested. Kind Regards, The Mauvais Team

Posted 4 years ago

“Received completely wrong order, sent clothing back and heard nothing so far!”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful service, 2 weeks I ordered from this joke of a place and I’m still waiting”

Helpful Report

Posted 4 years ago

Hi Stephen I am very sorry that you did not receive your order in time. Unfortunately this was a busy time for us as Black Friday and Cyber Monday had just passed. I hope you are satisfied with your items. Kind Regards, The Mauvais Team

Posted 4 years ago

“My order was received payment taken immediately, this was followed by my delivery being signed for by the driver of Hermes and still not being delivered, I have requested information from MAUVAIS and the response is awfully slow and next to pointless. Friends have ordered before and service was great however I just want to receive a full refund for incompetence and lack of regard for customers.”

Helpful Report

Posted 4 years ago

Hi Brandon We are very sorry that this had happened with the courier service, this was completely out of our control as we had fulfilled everything on our part. To compensate we sent you a new parcel out using a different courier service ensuring you would receive your replacement parcel. We hope you liked your item. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Nice, however I sent a pair of trousers back for a size 28! Contacted your company three times and have been neglected. It’s been over a week with no idea what’s going on.”

Helpful Report

Posted 4 years ago

Hi Thomas I am very sorry that there was a delay in receiving your exchanged item. This was due to Black Friday and Cyber Monday week causing backlogs in our warehouse which caused delays with returns. Please understand that our warehouse team worked very hard to resolve this. I hope you like your exchanged item, thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Cheap quality products not worth what you are paying”

Helpful Report

Posted 4 years ago

Hi Nadeem I am very sorry that you feel this way about our products. We take great pride in sourcing the best fabrics and our design team work very hard to create styles that would suit our customers. Kind Regards, The Mauvais Team

Posted 4 years ago

“Sent wrong sized shirt, no reply to my emails”

Helpful Report

Posted 4 years ago

Hi Ronald We are very sorry that this has happened. This was a mistake made by our manufacturers, we have sent you a full refund. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Never received the items, no contact number available to talk to.”

Helpful Report

Posted 4 years ago

Hi Sachin We are very sorry you did not receive the next day delivery service you purchased. There were problems with the courier service that caused this, please be aware that we refunded your delivery cost to compensate. We hope you liked your items when you received them. Kind Regards, The Mauvais Team

Posted 4 years ago

“Terrible customer service! My purchase never arrived, the refund wasn't applied until now, I've been waiting more than a week and MAUVAIS can not get in touch with their assigned carrier Hermes! Moreover, as a customer, I was involved in miscommunication between them and carrier, I shouldn't be even bothered as this is nothing to do with me! Aoife McGovern from support service completely ignored me after we exchanged a few emails!”

Helpful Report

Posted 4 years ago

Hi Bartosz We are very sorry that your order did not arrive, this was down to the courier service failing to deliver. We refunded you in full as consequence. We are also sorry for the delay in response from our customer service team, the courier service were taking time to update us and a few of our staff were out of office. Kind Regards, The Mauvais Team

Posted 4 years ago

“The quality was so poor. The tracksuit I purchased looked like it had been put through the wash so many times as the white was faded. the material looked cheap and to pay €20 for something that had to be returned due to the poor quality is ridiculous.”

Helpful Report

Posted 4 years ago

Hi Darienne I am very sorry that this happened. We would have been happy to resolve this issue for you at the time if you had contacted our customer services. This may have been a manufacturing error as this has not happened previously. Kind Regards The Mauvais Team

Posted 4 years ago

“Hi there I returned some trousers for exchange of a larger size and have still not heard anything back it's been a week now.”

Helpful Report

Posted 4 years ago

Hi Christopher Once a return is received at our warehouse our staff are allowed 2-3 days to process the returns on to our system. This can sometimes take longer if something has happened to the delivery or if it is a very busy period. Refunds/Exchanges can only be done once a return has been assessed and processed onto the system. Kind Regards, The Mauvais Team

Posted 4 years ago

“Took over 2 weeks to Arrive with a estimated delivery time off 4-5 days”

Helpful Report

Posted 4 years ago

Hi Harry We are very sorry you did not receive your parcel within the standard time frame. There may have been an issue with the courier service and this may have caused delays. Kind Regards, The Mauvais Team

Posted 4 years ago

“Paid for next day delivery, didnt dispatch until the day after. No apologies for sending it out late even though paying for next day delivery. Had to send back with tracked delivery and spent £6 that wont get refunded. What a mess.”

Helpful Report

Posted 4 years ago

Hi Dean We are very sorry you did not receive the next day delivery service you paid for. We refunded you for this cost. I am sorry for any inconvenience this caused you. Kind Regards Aoife

Posted 4 years ago

“Never got delivered”

Helpful Report

Posted 5 years ago

Hi Joe Please email us and we will get this sorted out. Kind Regards, The Mauvais Team

Posted 4 years ago

“Having to pay to return items I have bought and already pay for postage once means I won’t be using your company again”

Helpful Report

Posted 5 years ago

Hi Liam We are very sorry you feel this way. This is the same procedure all customers have to do when they wish to make a return. I am sorry for any inconvenience this caused you. Kind Regards, The Mauvais Team

Posted 4 years ago

“Poor service, sent the wrong items.”

Helpful Report

Posted 5 years ago

“got the wrong trousers and sent them back for another pair and i haven’t heard anything since (a month)”

Helpful Report

Posted 5 years ago

Hi Kai, Sorry to hear that you are unhappy. We have just checked your return and you received the item you ordered. You requested you had a replacement pair in the style you ordered but this is the item you already had so we then refunded you.

Posted 5 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews