MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

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Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Material is of very low quality. Feels like something you would get at a swap meet or better yet a thrift store. I am trying to return what I bought, but guess what, the return costs as much as I paid for the clothes. They get you, because there is no return label.”

Helpful Report

Posted 3 years ago

“Didnt fit good at all and since I’m a customer from the US, I won’t be able to return within the return policy date time”

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Posted 3 years ago

“I haven’t received any of my shirts I order for 2 weeks already”

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Posted 3 years ago

“The pants were too tight”

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Posted 3 years ago

“This is the worst website that I have ever used. My son placed the order by accident. I contacted them right away but it took them 4 days to respond which cause me to receive the order and I cannot even use it.”

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Posted 3 years ago

“Still waiting for my refund ive sent the trousers i brought back to you guys because they were to big”

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Posted 3 years ago

“Haven’t received package & no reply to e-mail to notification of issue with package”

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Posted 3 years ago

“Shirts are not true to style. I ended up giving them away. I won’t be purchasing anymore.”

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Posted 3 years ago

“Wrong order. Made contact with customer service. No follow up back with my issue.”

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Posted 3 years ago

“Had a defect in material, that cost me more to repair, than what I paid for pants.”

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Posted 3 years ago

“Returned items over a week ago not heard anything back”

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Posted 3 years ago

“Pants were way bigger than expected and since you guys won’t pay for the customs charge if I was to return them, I’m stuck with them.”

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Posted 3 years ago

“I was very excited about purchasing products and making future purchases with your company, as you make some good looking clothing. Unfortunately, the products I ordered never arrived and I was still charged for said purchase. I was sent numerous emails stating that either mine or MAUVAIS or someone involved with the purchasing processes name is on an international sanctions list due to lack of "verification" or something and that my order will be placed on hold unless I provide a photo of my drivers license. I'm not releasing that information over the internet for some clothes and never have I been required to do so before and I've made many online purchases before, both foreign and domestic. If you're going to place my order on hold, my money should've been refunded, as the transaction was not completed.”

Helpful Report

Posted 3 years ago

“I ordered a size 40 in two pairs of trousers and I received both pair in ac size 36. Always I was forced to pay for 2-4 day shipping and didn't receive the order until 2 weeks later.”

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Posted 3 years ago

“Order arrived late and they refused to refund the delivery charges”

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Posted 3 years ago

“Beautiful top but size didn't reflect measurements so need to exchange exchange smaller”

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Posted 3 years ago

“I do not recommend this sorry ass company to anyone. I ordered almost a month ago. Delivery date was Monday, April 19th. Then it was on "hold" in Cincinnati and said "no estimated delivery." This company or DHL could provide me with anything. Emailed this company numerous times for a refund and still have yet to get a response. Had to dispute he transaction with my bank to get my money back. I should of known better.”

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Posted 3 years ago

“The quality of the product is great it’s just sorry ass DHL that fucked up my experience.”

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Posted 3 years ago

“Shirt was too big. Tried to replace but could not get assistance.”

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Posted 3 years ago

“Very disappointed quality”

Helpful Report

Posted 3 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews