MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my items I purchased got them on time whuch was a plus very good quality look forward to contiue shopping with you guys n the furture.”

MAUVAIS 5 star review on 27th September 2021

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Posted 3 years ago

“There was a big hole in the pants that I bought. It was very disappointing.”

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Posted 3 years ago

Hey bro, really sorry to hear about this - Can you send us over a DM with an image of the damage so we can immediately get this replaced/refunded?

Posted 3 years ago

“Product was spot on. Website described fitment perfectly and shipping was extremely quick.! Will most definitely buy again and will recommend to friends.”

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Posted 3 years ago

“Never got my shipment”

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Posted 3 years ago

Hey Joseph, I believe we are in the process of the claim with DHL, rest assured we will get this resolved for you and sorry about the experience you are facing.

Posted 3 years ago

“Excellent quality, at a a fair price,”

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Posted 3 years ago

“I love it”

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Posted 3 years ago

“Just confused why my total was $50 at checkout but they took $70 out my account...”

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Posted 3 years ago

Hey Jamin, I believe there has been a slight confusion with the currency - We are a UK Company therefore our website is set to GBP£ and you will be paying in this unless you change the settings. You should have seen a pop-up on the webpage allowing you to change currency although this will not appear if you have a VPN set. If you scroll right down to the bottom of our homepage on mobile, you will see a GBP£ button. Please press the drop down key and you will be able the select your preferred currency.

Posted 3 years ago

“Very good quality of clothes. I was a bit apprehensive of the fit because I'm a female however I was very impressed. The length of the trousers long however thats expected because I'm short even for a woman. So I say we'll done. Also wonderful speed of service..loved it!!!”

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Posted 3 years ago

“Too small. The pants are not conventional in sizing.”

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Posted 3 years ago

Hey Christopher, really sorry to hear about this - Send us a message via email, Instagram or Facebook so we can discuss getting this returned for a size that can fit or a refund.

Posted 3 years ago

“I like shopping with Mauvais. With they’re fast shipping an might I say I love the quality of they’re product. I highly recommend shopping with Mauvais.”

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Posted 3 years ago

“Fits too small”

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Posted 3 years ago

Hey Tiffany, really sorry to hear about this - We have a hassle free return for exchange policy, please reach out to us so we can discuss this further (Instagram, Facebook, Email)

Posted 3 years ago

“I absolutely love MAUVAIS as a brand over all. Lifetime customer here.”

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Posted 3 years ago

“Such a nice top. Love it”

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Posted 3 years ago

“I havnt received my parcel from hermes, They said in an email that its been delivered but ive not signed for or received my parcel.”

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Posted 3 years ago

Hey David, we do not use Hermes so may be some confusion with another company? Royal Mail is showing as delivered :)

Posted 3 years ago

“Love it & I’ll be back for more!.. thanks for great customer service 🙏🏽”

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Posted 3 years ago

“Mauvais clothing is soo comfortable and also provides you with a classy look 👌🏽.”

MAUVAIS 5 star review on 25th September 2021

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“I didn’t receive my 20 dollars back because I was well unaware of the change of usd payment settings at the bottom of the page , I texted your ig page and made a complaint but still nothing was done”

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Posted 3 years ago

“Clothing and quality is great, but the return policy is not. Since returns aren’t covered, it was going to cost me the same price as the item to return it.”

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Posted 3 years ago

“Company was not clear in telling me that I had to spend an additional €37.36 on import tax when I asked them why is the original delivery price of €20 so expensive”

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Posted 3 years ago

Hey Tony, really sorry to hear about this - We cannot list import fees as these are not charged by us and vary from country to country - We do advertise this in our website here: https://mauvais.co.uk/apps/help-center#hc-international-custom-and-import-fees

Posted 3 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews