MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To small don’t fit”

Helpful Report

Posted 3 years ago

“I still havent received my order so there's no way I can give a good review as of yet.”

Helpful Report

Posted 3 years ago

“I haven’t received my purchases. I demand an answer or my full refund. I’m was really looking forward to purchase more clothes but it’s has been a disappointment.”

Helpful Report

Posted 3 years ago

“I still haven’t received my order”

Helpful Report

Posted 3 years ago

“Ordered shorts. Shipping is expensive. Bought them for an occasion. The package said delivered and got delivered to the wrong address. Takes them 2-4 days to respond. Still waiting for them to issue a refund.”

Helpful Report

Posted 3 years ago

“Hello I like the cloths but I haven’t still gotten my blackfriday 20 percent off for spending over 400 dollars and I emailed already for you guys about it. Still no response please help and thank you”

Helpful Report

Posted 3 years ago

“I still haven’t received my package.”

Helpful Report

Posted 3 years ago

“Still Not processed my refund properly. Poor customer service, poor communication. I sent 3 items back and they have only refunded 2. Will not be using again.”

Helpful Report

Posted 3 years ago

“Very cheap materials. You guys need to state that the sizes you offer are European. Men in the US are bigger than your European sizes. I had to return some stuff and it was almost 100 dollars to return. Not satisfied at all”

Helpful Report

Posted 3 years ago

Hi Juan I am so sorry about this. We absolutely pride ourselves in delivering the best quality products here at MAUVAIS. I apologise that the sizing wasn't quite right for you. Please contact support@mauvais.co.uk and our team will help to resolve this issue for you. Kindest Regards The Mauvais Team

Posted 3 years ago

“The quality was not what I was expecting after spending that much on those shirts, the logos on the shirts were crooked and off center and were very poor.”

Helpful Report

Posted 3 years ago

Hi Mikah I am so sorry to hear that you have experienced this with an item. Can you please let us know what style this is s we can look into this further. Please contact suppot@mauvais.co.uk and we will assist you in resolving this issue, we really appreciate you as a customer! Kindest Regards, The Mauvais Team

Posted 3 years ago

“HORRIBLE. MADE AN ORDER AND THEN ASKED FOR A EXCHANGE OF SIZES, THEY REFUNDED THE MONEY INSTEAD. VERY BAD EXPERIENCE.”

Helpful Report

Posted 3 years ago

Hi Luis I have looked into this and can see that your return sheet stated that you wanted all your items refunded. You need to state on your returns form that it is an exchange you request and the size/style. I am so sorry about this. Kindest Regards, The Mauvais Team

Posted 3 years ago

“Didn’t look anything like the photo. Disappointed with the item”

Helpful Report

Posted 3 years ago

Hi Jack I am so sorry about this. We absolutely pride ourselves in delivering the best quality products here at MAUVAIS. I apologise that the item wasn't quite right for you. Please contact support@mauvais.co.uk and our team will help to resolve this issue for you. Kindest Regards The Mauvais Team

Posted 3 years ago

“Terrible delivery, terrible service and one of the items was not sent. Cool brand but will never buy again.”

Helpful Report

Posted 3 years ago

Hi Ash I am so sorry to hear that you have experienced this with an item. Can you please let us know what style this is so we can look into this further. Please contact suppot@mauvais.co.uk and we will assist you in resolving this issue, we really appreciate you as a customer! Kindest Regards, The Mauvais Team

Posted 3 years ago

“Pas la bonne grandeur”

Helpful Report

Posted 3 years ago

Hi Benjamin I am so sorry about this. We absolutely pride ourselves in delivering the best quality products here at MAUVAIS. I apologise that the sizing wasn't quite right for you. Please contact support@mauvais.co.uk and our team will help to resolve this issue for you. Kindest Regards The Mauvais Team

Posted 3 years ago

“I ordered 2 different pants and I received same pant 2x same size 🤷🏿‍♂️🤷🏿‍♂️”

Helpful Report

Posted 3 years ago

Hi Lamin I am so sorry this has happened, this must have been a mistake in packing and I am so sorry for any inconvenience this has caused you. I have now mended this and sent you the correct trouser out :) Kindest regards, The Mauvais Team

Posted 3 years ago

“I need a return label”

Helpful Report

Posted 3 years ago

Hi Jason Please contact support@mauvais.co.uk and our team will supply you with one :) This is also available to download from our website: https://cdn.shopify.com/s/files/1/0030/0020/5401/files/MAUVAIS_RETURNS_FORM_2020.pdf?v=1597318384 Kindest Regards The Mauvais Team

Posted 3 years ago

“Jacket took far to long to arrive and when it did I was informed of a refund for jacket taking so long so I cancelled the order but the jacket still came in the post so it's been returned I now wait for a refund”

Helpful Report

Posted 3 years ago

Hi Robert I am so sorry you experienced a delay with the delivery of your parcel. If your item was dispatched we can't amend your order by cancelling it as it is on it's way to you unfortunately. I am so sorry for any inconvenience caused by this, I can see that you have already been refunded by our team :) Kindest Regards The Mauvais Team

Posted 3 years ago

“Sizing on pants ran way too small”

Helpful Report

Posted 3 years ago

Hi Daniel I am so sorry about this. We absolutely pride ourselves in delivering the best quality products here at MAUVAIS. I apologise that the sizing wasn't quite right for you. Please contact support@mauvais.co.uk and our team will help to resolve this issue for you. Kindest Regards The Mauvais Team

Posted 3 years ago

“I was sent the wrong item and I am unaware of how to Send it back”

Helpful Report

Posted 4 years ago

Hi Sean I am so so sorry to hear this! Can you please email aoife@mauvais.co.uk and we will get this sorted for you? I am so sorry for this inconvenience! Kindest Regards, The Mauvais Team

Posted 3 years ago

“The pants were not well made and the waist said 32, they were not.”

Helpful Report

Posted 4 years ago

Hi Caleb I am so sorry you feel this way. If there is anything we can do to change your mind, please contact support@mauvais.co.uk We can also sort out an exchange on size for you to find your perfect fit :) Kindest Regards, The Mauvais Team

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews