MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong size and can’t return and already dirty when came”

Helpful Report

Posted 4 years ago

“Item was tattered with holes and did not come in the right size. I’m not sure if this was a shipping issue or manufacturer issue. Either way I probably won’t order again.”

Helpful Report

Posted 4 years ago

“Necklace came and the chain had links broken on it.. So it has little bumps going round it. Wanted to return for refund but packaging was lost”

Helpful Report

Posted 4 years ago

Hi Callum I am so sorry to hear that you have experienced an issue with your item! Our support team can arrange to have a replacement necklace sent out to you straight away. Please contact support@mauvais.co.uk We absolutely pride ourselves in creating the best quality goods for our customers and are so sorry this has happened. Kindest Regards The Mauvais Team

Posted 4 years ago

“I have yet to receive it after 2 weeks”

Helpful Report

Posted 4 years ago

Hi Thomas I am so sorry you have not yet received your item. I have looked at your tracking and can see that there was actually a delivery attempt made on the 20th although there was no one at home. The courier has left a message for you to organise a redelivery. Kind Regards The Mauvais Team

Posted 4 years ago

“I still haven’t received my order and it’s been 3 weeks. Never received tracking number. Nothing. Not recommended”

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Posted 4 years ago

“It’s been a month and I still have not received my order”

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Posted 4 years ago

Hi Francis Our team have emailed you regarding this. Your order was not shipped out a month ago as your item flagged up as fraud on our system we were unable to send your order out until we received confirmation from you and then your order was sent out on the 1st of June. It is taking longer than usual for standard international shipping to deliver due to coronavirus disruptions. I have sent you the link to your tracking so you can keep up do date with where your delivery is at. Kind Regards The Mauvais Team

Posted 4 years ago

“The shipping method is not good and very late. And very limited collection”

Helpful Report

Posted 4 years ago

Hi Sultan I am very sorry that you are not happy with the shipping method. You chose the international standard shipping, we have a faster service than this which is DHL EXPRESS. Unfortunately it does take longer than usual for standard international shipping at the minute as all delivery services are experiencing disruptions due to the current pandemic which is out of our control. Your parcel has reached Saudi Arabia and should be with you very soon. Kind Regards The Mauvais Team

Posted 4 years ago

“I have not even receive my purchase!”

Helpful Report

Posted 4 years ago

Hi Xiao, Thanks for you review. We are sorry to hear that your item has not been received yet. I can see that it was dispatched on May 29th and is currently on it's way to you via our delivery network. Royal Mail are experiencing slight delays due to Covid-19. You can track the item here: https://www3.royalmail.com/track-your-item#/tracking-results/RV492600097GB This will be with you soon. Thanks The MAUVAIS Team

Posted 4 years ago

“It has been almost three weeks, and I’ve still yet to receive my order! Would like to know where it is and when it will get here!!”

Helpful Report

Posted 4 years ago

Hi Darius, I am sorry that your item has not been received yet. Royal Mail are experiencing delays within their delivery network which is causing international shipments to be delayed slightly. Your tracking is here: https://www3.royalmail.com/track-your-item#/tracking-results/RN654331611GB You can see that the parcel has arrived in Nashville and will be with you shortly. We hope that you can update your review once the item has been received :) Thanks The MAUVAIS Team

Posted 4 years ago

“I made a purchase about a month ago and I even paid for rush delivery and have not received any tracking info or anything about my purchase. I’ve sent several emails and no one has responded.I feel like I’ve been scammed. The customer service is non existent!”

Helpful Report

Posted 4 years ago

Hi Eugene Thanks for your review. I am sorry that you have not received your order yet. I have looked into this and seen that our customer service emailed you on May 21st stating we couldn't offer DHL Express on this order as the product page stated that this line would be dispatched on Friday and was a pre-order. We have kept you in the loop with the progress of this order throughout. This was dispatched on May 26th with tracking number: https://www3.royalmail.com/track-your-item#/tracking-results/RN654331625GB and is currently in New York. We refunded you the difference in postage straight away as a gesture of good will. Our shipping partners are also experiencing slightly slower deliveries than usual. Please send us an email and we will issue you with a gift voucher as a way to say sorry :) Thanks The MAUVAIS Team

Posted 4 years ago

“I never received my chains in the mail. I am very disappointed in this company I had really high expectations for it as well. and if my chains do not coming soon I will press charges. And I still want the chains.”

Helpful Report

Posted 4 years ago

Hi Jihad We are sorry to hear that you are not happy with the delivery. On the product page we stated that this would be a pre-order and would be dispatched a week later. Our customer service team followed up with your tracking: https://www3.royalmail.com/track-your-item#/tracking-results/RN654331599GB You can see that the item has arrived in San Francisco and will be with you shortly. Please note that due to Covid-19 our delivery partners are experiencing delays throughout. Your order will be with you soon :) Thanks The MAUVAIS Team

Posted 4 years ago

“Once ordered it said 3-5 working days. It took over 2 weeks for the full order to arrive. The quality of clothing was not as good as I expected with the price.”

Helpful Report

Posted 4 years ago

Hi Jack, Thanks for your review. I am sorry to hear that you are not happy. 2/3 items were delivered to you in 4 days as promised (you selected free shipping). And the remaining item followed shortly after which we informed you about. We are disappointed that you are unhappy with the quality as we spend months developing the best fabrics and fits for each product in the collection. Each product then goes through a vigorous QC check before leaving our factory. Thanks The MAUVAIS Team

Posted 4 years ago

“My product says it was delivered by royal mail to my address and I haven’t received it no’r have any of my fellow neighbours, Ive paid for something I haven’t gotten and I’d really like for this to be resolved”

Helpful Report

Posted 4 years ago

Hi Hamza, I hope you are well. I can see that there was a signature for this parcel on May 21st. I have sent you an email to see if we can resolve the issue. It is our duty to ensure that you receive a satisfactory service :) Thanks The Mauvais Team.

Posted 4 years ago

“Sizing was completely off”

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Posted 4 years ago

Hi Daniel, I hope you are well. We are sorry to hear that you did not like the fit of our clothing. We are constantly improving the fits and quality and would welcome any feedback. Thanks The Mauvais Team

Posted 4 years ago

“The pants were too tight and were way too small. I can’t ship them back because it cost closely to what I’ve initially paid for. I don’t know what to do with them. Ideally, I want to exchange for bigger size but it’s too expensive to return.”

Helpful Report

Posted 4 years ago

Hi Matt I am very sorry to hear the sizing wasn't quite right for you. We work really hard on our sizing and quality of our garments. We value your feedback and will look to improve this fit :) I apologise, we do not offer prepaid returns labels at the moment. Kindest Regards The Mauvais Team

Posted 4 years ago

“Ordered a pair of jeans but never received them. Contacted customer service, apparently someone else signed for my parcel. Mauvais would not send another pair. Had to flag transaction as fraud. Would never use again. Poor customer service.”

Helpful Report

Posted 4 years ago

Hi Alexander, Thanks for your message. As we have already discussed, we sent your parcel on May 6th and it was signed for on May 8th. We opened an investigation with Royal Mail and they confirmed that the parcel had been successfully delivered and they could offer no more assistance. This was explained to you promptly by a member of our customer service team. As a gesture of good will, please send us an email and we will honour the refund for you. We hope you will still consider to shop with us. Thanks The Mauvais Team

Posted 4 years ago

“Never got it”

Helpful Report

Posted 4 years ago

Hi I am very sorry you have not yet received your parcel. Please note that your parcel is still in transit and on it's way to you :) I have included your Royal Mail tracking number for your order below: RV492418162GB Please be advised that you may experience delays with your delivery due to COVID-19 disrupting delivery services. Kindest Regards The Mauvais Team

Posted 4 years ago

“Je ne l’ai toujours pas reçu après plus de 10jours d’attente”

Helpful Report

Posted 4 years ago

Hi Amayas, Thanks for your review. You placed your order with us on May 11th using Standard International delivery which usually takes 5-7 days. Unfortunately with Covid, our delivery partners are experiencing slight delays. Our express DHL option is much faster with delivery in just 2-4 days. We are now investigating this as the parcel tracking states that it left the UK on May 15th and there has not been an update since. We will find a solution for you asap. Thanks The Mauvais Team

Posted 4 years ago

“Ich warte seit einem Monat circa auf meine Bestellung. Und habe sie immer noch nicht erhalten.”

Helpful Report

Posted 4 years ago

Hi Serdar, Thanks so much for your review. I have investigated your order and can see that there was initially a delivery attempt on May 6th but there was nobody in to receive the parcel. The parcel was finally received on May 19th after a second attempt. The initial delivery attempt was in the time guidelines we provide for parcels to Germany. We hope you enjoy your order and we look forward to seeing you again soon. Thanks The Mauvais Team

Posted 4 years ago

“I haven’t received my order still haven’t received my order”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for your review. I have investigated your order and seen that this was received by you on May 26th. We are sorry for the slight delay in this delivery. Our delivery partners are experiencing slight delays due to Covid-19. We hope you enjoy your order and we hope to see you again soon :) Thanks The Mauvais Team

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews