MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

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“I am so disappointed that your company charged me 44.00 shipping than had to pay 65.00 duty!!! When I emailed customer service they say they will do nothing for me!”

Helpful Report

Posted 2 years ago

Hey Sonya, We use express delivery so our products get to the customer as soon as possible and the delivery is reliable. We do not make any money on the shipping and the majority of the time lose money on shipping, hope this clarifies our prices. As we are a British Company, when ordering from abroad you are subject to the duty fees that your country charges, this is advertised on our website: https://mauvais.co.uk/apps/help-center#!hc-international-custom-and-import-fees

Posted 2 years ago

“Very Good quality ,”

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Posted 2 years ago

“Excellent service, fast and reliable. Good product!”

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Posted 2 years ago

“I have been looking for clothing like Mauvais which is smart/ casual ; streetwise and stylish . I am very please with my purchase.”

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Posted 2 years ago

“Really good material”

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Posted 2 years ago

“Made for smaller frames.”

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Posted 2 years ago

Hey! Sorry to hear about this, this could be due to the items being slim fit - We recommend going a size up if the item is a slim fit if you want it for fit more comfortably :)

Posted 2 years ago

“Great quality. My usual M pants were rather too tight, I guess next time I have to buy L. Shipping was prompt! Overall great.”

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Posted 2 years ago

“The material of the shirt is super good”

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Posted 2 years ago

“Item arrived on time. High quality clothing at an affordable price. Love it”

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Posted 2 years ago

“The black shirts I purchased are relatively the same size. I ordered a large first it was a bit small around the arms. I subsequently purchased an XXL and it basically fits identical. I can’t return them for an XXXL because the price to return them is 179.00 which doesn’t make much sense. I cannot place orders with you guys going forward because if I have issue the price to return/exchange is much too costly. I love your product quality and looked forward to purchasing more, however, I can’t just throw my money down the drain with products that are not exchangeable.”

Helpful Report

Posted 2 years ago

Hey Kevin - Really sorry to hear about this, we actually offer the option of a much cheaper shipping label which you can purchase through us - Should you want this please reach out to us via DM on Instagram or Facebook, or email us at support@mauvais.co.uk

Posted 2 years ago

“Love these. Waiting to get more from you.”

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Posted 2 years ago

“I was so happy when I got my package from Mauvais.I am satisfied It was awesome .thanks guys and see u for the next purchase”

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Posted 2 years ago

“I’m 6’2, 239 on and the clothes fit perfect @ size 38. I couldn’t believe it. Buying clothes for my Physique has been quite difficult in the past but not anymore 🙃”

MAUVAIS 5 star review on 9th November 2021

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Posted 2 years ago

“The two jumpers are really good quality and will definitely be ordering from you again.”

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Posted 2 years ago

“Great collection thank you 🙏🏻”

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Posted 2 years ago

“The shipping was really fast and the quality is super great, totally recommend”

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Posted 2 years ago

“Really good fit trousers...dont need to be an athlete to fit into them lol”

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Posted 2 years ago

“Feels good to find a brand that produces the quality that meets your expectations or better”

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Posted 2 years ago

“The shirt came with a black stich showing on front of shirt near the zipper.I bought a white t shirt with zipper, size medium which is my size but was to small .So your sizes run small .I had to pay $26.00 to return it.Not happy with MAUVAIS”

Helpful Report

Posted 2 years ago

Hey Danny, really sorry to hear about this - We only cover the shipping for returns if the item is faulty, if this is the case then please send us an image of the fault.

Posted 2 years ago

“I am very satisfied with my purchases, I bought them as Christmas gifts for my sons. I love the style, the fabric, the feel,the fit and I love the price. Looking to purchase for myself soon. Great design.‼️”

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Posted 2 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews