MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

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“We need more polo shirts 🥵”

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Posted 2 years ago

“It was sensational”

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Posted 2 years ago

“Very stylish”

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Posted 2 years ago

“No confirmation when order placed, never received goods, order ref then not recognised for tracking, had to chase you, when received parcel had been ripped open and contents removed, you wouldn’t refund me, had to await resending and correspondence with you was painfully slow.”

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Posted 2 years ago

Hey Stuart, really sorry to hear about this - Our confirmation emails are sent automatically so this would have definitely been received, may have appeared in your Junk folder. Can see the order was delivered but not within the timeframe, please reach out to us via DM on Instagram or Facebook so we can try to reach a resolution.

Posted 2 years ago

“Never received my package, still waiting for my refund”

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Posted 2 years ago

Hey Charles, this has been refunded as the package was returned to sender.

Posted 2 years ago

“Great Quality , good prices”

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Posted 2 years ago

“Sent the wrong size”

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Posted 2 years ago

Hey Chika, please can you reach out to us regarding this, if we have sent you the wrong size we will happily provide you with a new product in the correct size but unfortunately we have received no contact.

Posted 2 years ago

“I loved it, however I ordered two similar pants. Both were a size 28 but they fit differently. One was tight and the other was loose (location, around the waist).”

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Posted 2 years ago

“sizes run big. i’ve tried to get in contact with customer service multiple times. a woman told me she would send me a return stamp so i could save money on my return then has ignored me since. won’t be purchasing from this place again. expensive and horrible customer service”

Helpful Report

Posted 2 years ago

Hey Alexis, sorry to hear about your experience. Having looked through the email conversation, we did not say to you we would send you a return stamp to save money. We have been in communication with yourself and have offered a cheaper solution for the shipping back to us and we are awaiting your response to the email we sent to you on Tuesday.

Posted 2 years ago

“Good quality clothes, fast shipping”

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Posted 2 years ago

“Very good I am really impressed”

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Posted 2 years ago

“Great experience!”

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Posted 2 years ago

“i made two different orders and only received one of my orders”

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Posted 2 years ago

Hey James, both of these orders have been marked as delivered by DHL. If this is not the case, please reach out to us so we can raise a claim with DHL to find out what is going on with the other parcel.

Posted 2 years ago

“Quality apparel at an affordable price. Looking forward to my next purchase. Don’t sleep on these guys they are the real deal. Luxury and comfort all in one.”

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Posted 2 years ago

“Live in this hoodie it’s so cosy, perfect for this time of year! Who said girls can’t wear mens clothes 😉”

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Posted 2 years ago

“Great fit and looks really nice. Mauvais is the way to go for me from now on.”

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Posted 2 years ago

“Just wow so comfy”

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Posted 2 years ago

“Great products!”

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Posted 2 years ago

“good stuff”

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Posted 2 years ago

“Lovely material”

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Posted 2 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews