MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stitching is faulty on the jumper and the 2 tops are definitely not a large as very small”

Helpful Report

Posted 2 years ago

Hey Josh, if your product has arrived faulty please reach out to us with Images so we can arrange a Refund/Exchange cost-free for you.

Posted 2 years ago

“Thank you so much”

Helpful Report

Posted 2 years ago

“The long sleeve i order had a stain on it and when they sent a new one out they wanted me to pay more duties and taxes on it.”

Helpful Report

Posted 2 years ago

Hey Nick, really sorry to hear about this - We will cover the fees for the import/duty, this should have never been charged to yourself.

Posted 2 years ago

“found this brand on instagram and it didnt dissapoint. Great fitting and quality clothes for not crazy prices. Definitely a hidden gem and will be purchasing again.”

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Posted 2 years ago

“It was nice and pretty”

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Posted 2 years ago

“The shirt was to small for being XXL I GOT charge 21.00 then what was Advertised so I am calling my bank to dispute this payment. Not happy with what I got and the transaction was very distasteful to be charged more than what you advertised”

Helpful Report

Posted 2 years ago

Hey Jeffrey, as you are from the US and shopping from a UK company you have been charged in GBP rather than USD. When shopping from the US there is a pop up that informs you to change currency to USD to avoid this happening.

Posted 2 years ago

“Satisfied 👍🏿👍🏿👍🏿”

Helpful Report

Posted 2 years ago

“Size was way off this is all very tight fitting I would go 3 sixes up from normal if you want a comfortable fit”

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Posted 2 years ago

Hey Blake, sorry to hear about this, most of the products were slim fit which we advise to size up on - Can you send us over a DM?

Posted 2 years ago

“I ordered a outfit about a month ago and still haven’t received my order!!!! Not happy with your company and the delivery DHL !!!!! Never buying anything from you again and will tell all my friends on social media that you all suck!!!!!!!”

Helpful Report

Posted 2 years ago

Hey Ali, really sorry to hear about this, can see the shipment is on hold with DHL - Can you send us an email or DM so we can investigate further?

Posted 2 years ago

“Very good, got my pants very fast”

Helpful Report

Posted 2 years ago

“Cheap, thin and itchy materials. These pants won't last more than one season. Disappointed for the price of these items in Canadian dollars.”

Helpful Report

Posted 2 years ago

Hey Justin, sorry to hear about this - If you believe the product is of poor quality please reach out to us so we can try and resolve this.

Posted 2 years ago

“Wrong order size was sent, reimbursement not offered for sending the right item. Was told by customer service that they will only cover wrong item to be sent to them.”

Helpful Report

Posted 2 years ago

Hey Miguel, we delivered the item that was ordered by yourself, as this was not an error on our side we are not liable to cover costs.

Posted 2 years ago

“Great product 👌🏾”

MAUVAIS 5 star review on 22nd November 2021

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Posted 2 years ago

“Very good would recommend to everyone”

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Posted 2 years ago

“I was not happy the sizing was incorrect . I sent it back the same day I received it . It cost me the same in shipping to return it to you as it did to buy it . I’ve heard nothing back , I’ve received no refund . Very upset with your service .”

Helpful Report

Posted 2 years ago

Hey Tony, the refund was processed on 22nd November - We advise to wait for up to 14 days from the package arriving to us to be assessed before the refund/exchange is processed.

Posted 2 years ago

“Very good Excellent 😍👌🏻”

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Posted 2 years ago

“Love my sweatshirt! Thank you”

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Posted 2 years ago

“The clothes of Mauvais are so beautiful. I really love the design ❤ I hope you will sell them in Israel too 🇮🇱”

MAUVAIS 5 star review on 19th November 2021

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Posted 2 years ago

“Good quality and different styles, fast shipping, so far the store favorsGood quality and different styles, fast shipping, so far the favorite store💪🏽”

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Posted 2 years ago

“So satisfied”

Helpful Report

Posted 2 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews