MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely loved the pants but the shirts were not my favorite fit. I prefer a tighter fit around the neck and it happened to be loose and I didn’t love it. Pants were great though.”

Helpful Report

Posted 3 years ago

“I ordered 2 paints and the waist doesn’t fit. I want to exchange the different size and have to pay again for shipping back cost. I already paid for the shipping $18. Not worth it at all.”

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Posted 3 years ago

“Had to pay customs which I was unaware of. 1 item ended up being costly”

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Posted 3 years ago

“Ordered two sets of trousers both the same size. One fit perfect and stayed true to size, the other were too small by an absolute mile. I ordered a size up from usual too as I knew they would be tight fitting. Annoyed they are inconsistently sized and had to return to sort them out but the quality is unreal in fairness and they look sick!”

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Posted 3 years ago

“Pair of pants I got came ripped.”

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Posted 3 years ago

“Had to pay for the return”

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Posted 3 years ago

“So very hard to determine size long distance. Delivery was quick size ran small.”

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Posted 3 years ago

“Haven’t received return on an order I made”

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Posted 3 years ago

“Decent customer service, ok material to the chinos I order but not skinny stretch fit like on the models on the website. Need to return as very baggy.”

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Posted 4 years ago

Hi Ben Thank you so much for the very kind feedback, we really appreciate it. Please use the returns form you received in your parcel to make your return. Kindest Regards, The Mauvais Team

Posted 4 years ago

“I've sent the order to be returned. The size wasn't right and if I went to a 32W I'd loose the fit on the legs.”

Helpful Report

Posted 4 years ago

Hi Harry Thank you so much for your feedback. I am so sorry the fit was not quite right for you. We will look to improve this for future! In the meantime, please have a look at our new styles as there might be something there more suitable. Kindest Regards, The Mauvais Team

Posted 4 years ago

“they have nice product but they dont deliver on time i paid DHL and they said 1-5days and i am waiting almost 2weeks”

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Posted 4 years ago

Thank you so much for the very kind feedback, we really appreciate it and hope you love your items! :) I am so sorry to hear this about your delivery, please contact support@mauvais.co.uk and our team will happily compensate for this. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Jacket i got was nice but they gave me wrong size on the t shirt I brought”

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Posted 4 years ago

Hi Alex Thank you for your kind feedback. I can see from your order that you purchased a M jacket and an XS t-shirt, did you mean to order a M in the t-shirt too? Please contact support@mauvais.co.uk and we will assist you with your issue :) Kind Regards, The Mauvais Team

Posted 4 years ago

“Usually love the fit but leg and waist too baggy and can’t use a belt as the half belt will be hidden”

Helpful Report

Posted 4 years ago

Hi Liam Thank you for your feedback. I am sorry to hear that the fit was not right for you, do you wish to have your item exchanged for a smaller size? If so, please contact support@mauvais.co.uk for our customer service assistance. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Love both the products, however 1 of the products I purchased has a different colour in the image on the website, compared to what it actually looks like in person.”

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Posted 4 years ago

“Very good quality but pants sizing might be a bit inconsistent.”

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Posted 4 years ago

“Qualité moyenne mais top design”

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Posted 4 years ago

Hi Bonnin Thank you for your kind feedback, we are pleased to hear you love your product! Kindest Regards, The Mauvais Team

Posted 4 years ago

“Cool xxxxxxxxxx”

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Posted 4 years ago

Hi Kufa Thank you for the kind feedback, than you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“The clothing items were perfect but the packaging was awful, the box came ripped and open and the cello tape all peeled off and the address label only half there”

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Posted 4 years ago

Hi Ellie Thank you for your kind feedback on our clothing, we are very sorry that your parcel had been damaged during the delivery process. We are currently working on improving our packaging. This should not have happened during the delivery process and we will be investigating this with the courier. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Quality was pretty average. Decent buy. I guess you get what you pay for.”

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Posted 5 years ago

Hi Thabo Thank you for your feedback, we appreciate your opinion. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Product range is good, and clothes look good but unfortunately the quality of them wasn't as I expected, which is a shame because they look good. In the end I returned product because of this. Would re-purchase in future if quality of materials used was upgraded. Delivery quick and returns/refund process been fairly quick and hassle free.”

Helpful Report

Posted 5 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews