MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

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“I’ve sent it back as it just looks cheap and tacky if I’m being completely honest”

Helpful Report

Posted 4 years ago

Hi Aaron Thank you for your feedback. I am really sorry you feel that way. We take pride in our designs and quality and are truly dissapointed that you were unsatisfied with your items. Kind Regards, The Mauvais Team

Posted 4 years ago

“Great fit and style as always. Probably could’ve got away with a smaller pair on the shorts given the stretch material”

Helpful Report

Posted 4 years ago

Hi Ben Thank you so much for your kind feedback, we are so happy you love your item! Kindest Regards, The Mauvais Team

Posted 4 years ago

“Delivery time and package were great. Only thing I have to point out, is that the zipper of the trousers I bought are too stiff and I’m afraid it will eventually break. The quality of the material is great, otherwise!”

Helpful Report

Posted 4 years ago

Hi Bruno Thank you so much for your kind feedback! We are so happy that you appreciate our speedy delivery times and the quality of our materials :) I am so sorry that you have an issue with your zipper, please contact support@mauvais.co.uk for assistance on this. Kindest Regards, The Mauvais Team

Posted 4 years ago

“The products themselves are fantastic quality, better quality than what I thought. The material is nice and “thick” with stretch. The only negative point was the delivery, it took around 2 weeks to come after paying for next day delivery. I did contaxt them through Instagram and they surprisingly messaged back very quickly. Explaining a change of warehouse and did apologize. I am really happy with the outfit I received and happy with the communication. I would order again.”

Helpful Report

Posted 4 years ago

Hi Sam Thank you so much for your very kind feedback, we are delighted that you love your outfit and look forward to having you shop with us again! I am very sorry for any delays you experienced due to our move to the new warehouse. Please rest assure that you will receive a great shopping experience with our new warehouse! :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“Funny the name Mauvais means bad in French, incidentally that’s what the customer service was. I awaited for the clothes I wanted to come back in stock, then purchased a short and shirt combo. I had to wait a further three weeks for a confirmation email that I had bought the clothes. A lady emailed me who works for the company, blaming a change in warehouse for the delay. All in all my items came about a month after ordering them. Arriving late for a birthday gift. The shorts were medium and fit medium the shirt is medium although is so tight it’s like an extra small. Very disappointed with this company, complete let down. Worst customer service I’ve ever received.”

Helpful Report

Posted 4 years ago

Hi Wayne, Thank you so much for your feedback. I am so sorry that you have experienced this, unfortunately, we did struggle with our previous fulfilment centre which caused a lot of issues and our team tried very hard to pick up the pieces and amend issues. We are now at a new fulfilment centre which is very reliable and these issues should not reoccur. We are very sorry for your experiencing and hope we can make this up to you in the future if you decide to shop with us again. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Bought a large, fit like a glove! V. Pleased 😁”

Helpful Report

Posted 4 years ago

Hi Richard Thank you so much for your very kind feedback! We are so glad you like the style and fit of our garments :) Cool photo!! Kindest Regards, The Mauvais Team

Posted 4 years ago

“The product itself is absolutely fine. However the service prior to that was very poor and makes me not want to purchase again. So firstly the order did not arrive within more than the timescale. Tried on various different platforms to get some help with no response. Eventually I did get a response and was told about why it was late and that I would get an email when it would be on its way so I could make sure I was in. I did not get an email when it was on it’s way so I had to go to the sorting office after missing it because of no email.”

Helpful Report

Posted 4 years ago

Hi Rob Thank you for your feedback. I have looked into this and can see that you emailed our team on 2 occasions and we replied to both emails although unfortunately we received no further communication from you. I am very sorry if you did not receive a response on our social media pages, we recommend customers contact us via email due to the high volume of messages we receive on social media every day making it impossible to get back to everyone in time. I regard to the confirmation email, we sent this to the email you had made your order with but I can see that you emailed us on a different email address. This is probably why you did not receive it, please check your email address that you originally purchased with to see confirmation emails. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Asked for a refund and had nothing back”

Helpful Report

Posted 4 years ago

Hi Alex I am so sorry about this. Please note that returns may take up to 16 working days to be processed at the moment. We are closely monitoring all the latest information on COVID-19 and have been following local health mandates and taking additional precautions to help ensure the health and safety of our customers and employees. These precautions include reduced staffing, closing our warehouse at the weekends and extra cleaning at our warehouses. This has caused a delay to the returns process unfortunately. I can see that your return has now been processed and refunded. Kindest Regards, The Mauvais Team

Posted 4 years ago

“I never got my package this company scammed me”

Helpful Report

Posted 4 years ago

Hi Harold We did not scam you, we sent your parcel to the shipping address that you provided and then you moved house therefore you could not have received the parcel. The parcel travelled to your address in the US and was unable to be delivered due to you moving to a new address. We were completely unaware of your move and the parcel then made it's way back to the UK to our warehouse due to unsuccessful delivery. You have now been refunded for your order. Kind Regards The Mauvais Team

Posted 4 years ago

“Great quality clothing and fit perfectly how they depict in the photos definitely buying more in the future”

Helpful Report

Posted 4 years ago

Hi Marvin, thank you so much for your very kind review. We are so happy that you love the style and fit of our clothing! We really look forward to having you shop with us again in the future :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“Pretty good quality. Took a month to get here”

Helpful Report

Posted 4 years ago

Hi Matthew, thank you so much for your kind feedback on our quality :) I am so sorry you experienced a delay with your order, unfortunately there have been many disruptions due to covid-19 and Canada has unfortunately faced a lot of delays. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Delayed Communication. Unorganised return and / or shipping process. Constant excuses. DO NOT BUY - IT IS NOT FUN BUT UTTER FRUSTRATION”

Helpful Report

Posted 4 years ago

Hi Yves, thank you for your feedback. I am so so sorry you received this experience with our team. This is due to a very unreliable fulfiment centre that we were previously working with. Unfortunately, they created a lot of issues for us and we tried our very best to resolve these issues. We have now moved to a very reliable warehouse therefore there should be no future issues and only the best service provided. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Can't wait to order again, my son LOVED his trousers...”

Helpful Report

Posted 4 years ago

Hi Chaz, thank you so much for your very kind feedback! We are so so happy your son loved his trousers :) We can't wait to have you shop with us in the future :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“The pants were broken when they arrived, I sent them back after it cost me $130. I have not heard back from them for almost a month about reimbursement and new pants. Terrible service”

Helpful Report

Posted 4 years ago

Hi Anthony, I am so sorry to hear this! If you contacted us regarding this issue we would have resolved this for you right away! Please contact our team: support@mauvais.co.uk Kind Regards, The Mauvais Team

Posted 4 years ago

“Ordered 2 pairs of trousers in mid July one pair did not fit so returned them they received them on the 27th July and I am still yet to recieve the nedt size up even after multiple messages sent also asked for a refund but no response still!”

Helpful Report

Posted 4 years ago

“I never received my parcel from them they haven’t even responded to me the service is absolutely dire I would never buy from them again do not recommended them at all”

Helpful Report

Posted 4 years ago

“Love both the products, however 1 of the products I purchased has a different colour in the image on the website, compared to what it actually looks like in person.”

Helpful Report

Posted 4 years ago

“High Quality, & Fast Delivery, Eill defo Order Again”

Helpful Report

Posted 4 years ago

“Very good, quality material, looks smart and feels comfortable”

Helpful Report

Posted 4 years ago

“Great item”

Helpful Report

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews