MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothing is top quality feels and looks great. I’m slim and my waist is about 30-32. However shorts are a little big so I will haft to order a smaller size as I like them quite fitted not loose”

Helpful Report

Posted 4 years ago

“Necklace came and the chain had links broken on it.. So it has little bumps going round it. Wanted to return for refund but packaging was lost”

Helpful Report

Posted 4 years ago

Hi Callum I am so sorry to hear that you have experienced an issue with your item! Our support team can arrange to have a replacement necklace sent out to you straight away. Please contact support@mauvais.co.uk We absolutely pride ourselves in creating the best quality goods for our customers and are so sorry this has happened. Kindest Regards The Mauvais Team

Posted 4 years ago

“I have yet to receive it after 2 weeks”

Helpful Report

Posted 4 years ago

Hi Thomas I am so sorry you have not yet received your item. I have looked at your tracking and can see that there was actually a delivery attempt made on the 20th although there was no one at home. The courier has left a message for you to organise a redelivery. Kind Regards The Mauvais Team

Posted 4 years ago

“Amazing quality and fit, honestly the best premium clothing line out there to date.”

Helpful Report

Posted 4 years ago

“Purchased the black cargo set and it’s absolutely 🔥🔥”

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Posted 4 years ago

“Great quality product really comfy, a tiny bit baggy but nothing a quick roll up can’t handle”

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Posted 4 years ago

Hi Jack Thank you so much for your kind feedback, we are so glad you like your items! I am so sorry that they are a little bit baggy although we are glad you have found a resolution to this! :) Kindest Regards The Mauvais Team

Posted 4 years ago

“It came on time , exactly how it looks on pics”

Helpful Report

Posted 4 years ago

Hi Nicolas Thank you so so much for your kind feedback! We are so glad you like your items :) Kindest Regards The Mauvais Team

Posted 4 years ago

“I still haven’t received my order and it’s been 3 weeks. Never received tracking number. Nothing. Not recommended”

Helpful Report

Posted 4 years ago

“It’s been a month and I still have not received my order”

Helpful Report

Posted 4 years ago

Hi Francis Our team have emailed you regarding this. Your order was not shipped out a month ago as your item flagged up as fraud on our system we were unable to send your order out until we received confirmation from you and then your order was sent out on the 1st of June. It is taking longer than usual for standard international shipping to deliver due to coronavirus disruptions. I have sent you the link to your tracking so you can keep up do date with where your delivery is at. Kind Regards The Mauvais Team

Posted 4 years ago

“Great quality of clothing and quick and efficient service ! Will be ordering again soon!”

Helpful Report

Posted 4 years ago

Hi Ben Thank you so much for your really kind feedback. We are so happy you love your items :) We can't wait to have you shop with us again soon! Kindest Regards The Mauvais Team

Posted 4 years ago

“The shipping method is not good and very late. And very limited collection”

Helpful Report

Posted 4 years ago

Hi Sultan I am very sorry that you are not happy with the shipping method. You chose the international standard shipping, we have a faster service than this which is DHL EXPRESS. Unfortunately it does take longer than usual for standard international shipping at the minute as all delivery services are experiencing disruptions due to the current pandemic which is out of our control. Your parcel has reached Saudi Arabia and should be with you very soon. Kind Regards The Mauvais Team

Posted 4 years ago

“Even better than it is in the photos, top quality material, will definitely buy more things from this company. Quick delivery too”

Helpful Report

Posted 4 years ago

Hi Kieron Thank you so much for your kind feedback. We are so glad you like the quality of our material as we work so hard on getting this perfect! We are so happy that you received your order in sufficient time :) Kindest Regards The Mauvais Team

Posted 4 years ago

“The joggers/trousers fit perfectly, excellent quality for the price and a good delivery service too.”

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Posted 4 years ago

Hi Thank you so much for the kind feedback! We are so glad you like your order :) We hope to have you shop with us again soon. Kindest Regards The Mauvais Team

Posted 4 years ago

“Good brand , good material will be buying more soon!!”

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Posted 4 years ago

Hi Aaron Thank you so much for your very kind feedback! We look forward to have you shop with us again soon :) Kindest Regards The Mauvais Team

Posted 4 years ago

“I have not even receive my purchase!”

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Posted 4 years ago

Hi Xiao, Thanks for you review. We are sorry to hear that your item has not been received yet. I can see that it was dispatched on May 29th and is currently on it's way to you via our delivery network. Royal Mail are experiencing slight delays due to Covid-19. You can track the item here: https://www3.royalmail.com/track-your-item#/tracking-results/RV492600097GB This will be with you soon. Thanks The MAUVAIS Team

Posted 4 years ago

“It has been almost three weeks, and I’ve still yet to receive my order! Would like to know where it is and when it will get here!!”

Helpful Report

Posted 4 years ago

Hi Darius, I am sorry that your item has not been received yet. Royal Mail are experiencing delays within their delivery network which is causing international shipments to be delayed slightly. Your tracking is here: https://www3.royalmail.com/track-your-item#/tracking-results/RN654331611GB You can see that the parcel has arrived in Nashville and will be with you shortly. We hope that you can update your review once the item has been received :) Thanks The MAUVAIS Team

Posted 4 years ago

“I made a purchase about a month ago and I even paid for rush delivery and have not received any tracking info or anything about my purchase. I’ve sent several emails and no one has responded.I feel like I’ve been scammed. The customer service is non existent!”

Helpful Report

Posted 4 years ago

Hi Eugene Thanks for your review. I am sorry that you have not received your order yet. I have looked into this and seen that our customer service emailed you on May 21st stating we couldn't offer DHL Express on this order as the product page stated that this line would be dispatched on Friday and was a pre-order. We have kept you in the loop with the progress of this order throughout. This was dispatched on May 26th with tracking number: https://www3.royalmail.com/track-your-item#/tracking-results/RN654331625GB and is currently in New York. We refunded you the difference in postage straight away as a gesture of good will. Our shipping partners are also experiencing slightly slower deliveries than usual. Please send us an email and we will issue you with a gift voucher as a way to say sorry :) Thanks The MAUVAIS Team

Posted 4 years ago

“Order was delivered within a week, great quality clothing.”

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Posted 4 years ago

Hi Adam Thank you so much for your kind feedback, we are so happy you love the quality of our garments! We hope to have you shop with us again :) Kindest Regards The Mauvais Team

Posted 4 years ago

“I never received my chains in the mail. I am very disappointed in this company I had really high expectations for it as well. and if my chains do not coming soon I will press charges. And I still want the chains.”

Helpful Report

Posted 4 years ago

Hi Jihad We are sorry to hear that you are not happy with the delivery. On the product page we stated that this would be a pre-order and would be dispatched a week later. Our customer service team followed up with your tracking: https://www3.royalmail.com/track-your-item#/tracking-results/RN654331599GB You can see that the item has arrived in San Francisco and will be with you shortly. Please note that due to Covid-19 our delivery partners are experiencing delays throughout. Your order will be with you soon :) Thanks The MAUVAIS Team

Posted 4 years ago

“Once ordered it said 3-5 working days. It took over 2 weeks for the full order to arrive. The quality of clothing was not as good as I expected with the price.”

Helpful Report

Posted 4 years ago

Hi Jack, Thanks for your review. I am sorry to hear that you are not happy. 2/3 items were delivered to you in 4 days as promised (you selected free shipping). And the remaining item followed shortly after which we informed you about. We are disappointed that you are unhappy with the quality as we spend months developing the best fabrics and fits for each product in the collection. Each product then goes through a vigorous QC check before leaving our factory. Thanks The MAUVAIS Team

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews