MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fit.I liked it !!”

Helpful Report

Posted 4 years ago

Hi Andi Thank you very much for the kind feedback, we are so happy you like the style and fit of your item! Kindest Regards The Mauvais Team

Posted 4 years ago

“I like it”

Helpful Report

Posted 4 years ago

Hi Sekou Thank you very much for your order! Kindest Regards The Mauvais Team

Posted 4 years ago

“My sons birthday pre order & first time, on pair of trousers were sent wrong by mistake. Same as others, so need to return for a refund. Hence son only has one pair now, quality of top & trousers look great .”

Helpful Report

Posted 4 years ago

Hi Wayne We are very sorry for this inconvenience, we did email notifying you that this occurred and sent you a prepaid returns label to ensure we got the correct trousers to you in time! We are very glad you are happy with the trousers. Kindest Regards The Mauvais Team

Posted 4 years ago

“Great product. Absolutely love it! Very good quality as well. Will be definitely shopping here again!”

Helpful Report

Posted 4 years ago

Hi Eugen Thank you very much for the kind feedback! We are glad to hear that you love your items and will be shopping with us again! Kindest Regards The Mauvais Team

Posted 4 years ago

“The trousers have come undone at the seams”

Helpful Report

Posted 4 years ago

Hi Abdul I am so sorry to hear you have experienced a problem with your item. We absolutely pride ourselves on the quality of our products and work extremely hard to ensure they last a life time, and not just one wear or wash. Can you please email our customer service team at support@mauvais.co.uk and our team will assist you. Kindest Regards The Mauvais Team

Posted 4 years ago

“I ordered a size 30 r which is always been my size for years but was way to small so sent back just waiting for size 32 to arrive, hopefully soon, there are some other nice clothes I want to order but I hope the sizes don't keep altering and if 32 fits it well be the same for other trousers”

Helpful Report

Posted 4 years ago

Hi Stef, Thanks for your review. Our waist sizes are exactly the same as advertised as we go through a strict and vigorous sampling and QC process. We apologise if you found that these were too small for you. We will look into this for you. We hope that you are happy with the quality of our product. Thanks The MAUVAIS Team

Posted 4 years ago

“Wrong item sent. Emailed before arrival to say wrong item will Ben be delivered, and that must now print label and return and await replacement”

Helpful Report

Posted 4 years ago

Hi David, I hope you are well and thanks for your review. There was a small amount of orders that were sent out containing the wrong trousers. We contacted all of our customers affected in advance to ensure that the correct procedure was in place to ensure for a quick exchange of product. We sent out a pre-paid returns label for you to return for the correct item. We hope you found our customer service quick and easy to deal with. Kind Regards The MAUVAIS Team

Posted 4 years ago

“i sent an email to you guys saying i need to return my item and still haven’t had a reply! bad customer service”

Helpful Report

Posted 4 years ago

Hi Codee I am very sorry that you have not received a response, can you please send us another email as we can't seem to find your email on our system. I apologise for the inconvenience! Kindest Regards The Mauvais Team

Posted 4 years ago

“Super happy with the purchase Thanks”

Helpful Report

Posted 4 years ago

Hi Shabir Thank you very much for the kind feedback, we are so happy you like your products! Kindest Regards The Mauvais Team

Posted 4 years ago

“Very good service and quality of goods ordered are excellent”

Helpful Report

Posted 4 years ago

Hi Dave Thank you very much for the kind feedback! We are so glad you liked your products and are happy with our services. Kindest Regards The Mauvais Team

Posted 4 years ago

“Disappointed with the pendant. Chain felt cheap.”

Helpful Report

Posted 4 years ago

Hi Oliver I am very sorry you feel this way about our chain. We absolutely pride ourselves on the quality of our products! Please message our customer service team at support@mauvais.com Kindest Regards The Mauvais Team

Posted 4 years ago

“Nice jumper, comes up oversized so would consider down sizing if you like a tighter fit.”

Helpful Report

Posted 4 years ago

Hi Ollie Thank you very much for your kind feedback. We are glad you like your item! Kindest Regards The Mauvais Team

Posted 4 years ago

“Great quality and brilliant fit very comfy”

Helpful Report

Posted 4 years ago

Hi Nathan Thank you very much for your kind feedback! We pride ourselves in providing the best quality garments for our customers, we are so glad you appreciate this! Kindest Regards The Mauvais Team

Posted 4 years ago

“Great clothing”

Helpful Report

Posted 4 years ago

Hi Derek Thank you very much for your kind feedback, we hope to have you shop with us again soon! Kindest Regards The Mauvais Team

Posted 4 years ago

“Jag har inte fått än?”

Helpful Report

Posted 4 years ago

Hi Akad Please contact support@mauvais.com for order inquiries. We are closely monitoring all the latest information on COVID-19 and have been following local health mandates and taking additional precautions to help ensure the health and safety of our customers and employees. These precautions include reduced staffing, closing our warehouse at the weekends and extra cleaning at our warehouses. Please note our efforts have increased the time it takes to process and ship your order, there may be disruptions with the delivery services also. Kindest Regards The Mauvais Team

Posted 4 years ago

“Amazing quality and fit”

Helpful Report

Posted 4 years ago

Hi Ben Thank you for your very kind feedback, we are so glad you love your items! We hope to have you shop with us again. Kindest Regards The Mauvais Team

Posted 4 years ago

“As a small company you have some of the best quality jumpers going and for £22 it’s a deal”

Helpful Report

Posted 4 years ago

Hi Aaron Thank you very much for the kind feedback! We pride ourselves in providing the best quality garments at affordable prices for our customers. We are so happy that you like your item! We hope to have you shop with us again. Kindest Regards The Mauvais Team

Posted 4 years ago

“I have not received my order it’s been over 10 days and I am not able to track it accordingly. No updates have been given except when it supposedly shipped out to me.”

Helpful Report

Posted 4 years ago

Hi Randy I am very sorry you have experienced problems with your delivery. Please be aware that here have been disruptions due to COVID-19 within the delivery services. This is completely out of anybody's control although we re all doing our best to get through this. I can see that your order is still in transit, can you please email our customer service team and they will provide you with your tracking. Kindest Regards The Mauvais Team

Posted 4 years ago

“Really good quality clothing”

Helpful Report

Posted 4 years ago

Hi George Thank you for your kind feedback! We are so happy that you love your items. We would love to have you shop with us again! Kindest Regards The Mauvais Team

Posted 4 years ago

“Purchased a top 7 days ago, it still hasn’t arrived. No email notification to explain it has even been dispatched, I emailed to request the status of my order and no response. Communication is very poor.”

Helpful Report

Posted 4 years ago

Hi Dionne We have checked this issue out and can see that delivery attempts were made to the address you had given us although you were not in to receive your parcel. Your parcel then went to your local holding center and is now on it's way back to us as you had not picked it up within their holding time period. We will have your parcel re-sent to the address given when we receive it at our warehouse. Please also bare in mind that we have fewer staff due to COVID-19 safety precautions and are doing our best to get through emails in a timely matter. Kind Regards The Mauvais Team

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews