MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered top which didn’t suit me, sent back for a refund, no sign of any refund in weeks now, emailed for support and was ignored”

Helpful Report

Posted 3 years ago

Hey bro, sorry to hear about your dissatisfaction, the refund was processed back to yourself on the 6th August - The timeframe can take a bit longer depending on the bank. We hope you can shop with us again soon.

Posted 3 years ago

“I was given the wrong size I Need a medium please send me a medium size”

Helpful Report

Posted 3 years ago

Hey Sebastijan, sorry to hear about this, I have sent you an email regarding this, but for future reference please follow our returns policy - This is available here: https://mauvais.co.uk/pages/make-a-return

Posted 3 years ago

“I order my pants and it still didn’t come since 3 weeks ago”

Helpful Report

Posted 3 years ago

Hey bro, I can see from your tracking that the product was held due to the Custom and duty fee not being paid, as this has now been paid you will receive your product within the next few days.

Posted 3 years ago

“Returned the item and haven’t had a refunx”

Helpful Report

Posted 3 years ago

Hey bro, sorry to hear about this, the refund was processed on 30th July, the money could take longer to appear in your account due to banking times.

Posted 3 years ago

“TERRIBLE i put my shipping address on my order nd it was shipped somewhere else i tried to contact them and nobody has gotten back wit me after spending 100s of dollars worst service! i’m still trying to contact them DONT BUY FROM HERE”

Helpful Report

Posted 3 years ago

“I didn’t get my order and I’m having a hard time getting in contact with anybody cause I’m in Germany.”

Helpful Report

Posted 3 years ago

“Wasn’t happy with the quality of product”

Helpful Report

Posted 3 years ago

“the oder received wasn't a good quality”

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Posted 3 years ago

“Never sent my package trouble customer service too”

Helpful Report

Posted 3 years ago

“Sent a polo back to exchange for a larger size. This was 2 weeks ago and sent emails to resolve the issue. Still not heard back. Pretty dissatisfied”

Helpful Report

Posted 3 years ago

“The size guide is inaccurate as they run much smaller than my usual size in all of my other clothes. I have returned them hoping to be exchanged - but I still have yet to hear back. I was looking forward to my order and am disappointed that they did not fit.”

Helpful Report

Posted 3 years ago

“Pants were bad”

Helpful Report

Posted 3 years ago

“All the shirts I bought did not feel comfortable at all, were way too small/tight on me, and did not look like how they looked on the website. I had to return all three shirts. I also had to pay 50 dollars to return these shirts, which I am also not happy about at all.”

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Posted 3 years ago

“Okkkkkkkkkkkkk”

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Posted 3 years ago

“Can I have a refund? The pants I bought didn’t fit well on me at all.”

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Posted 3 years ago

“Clothes didn’t fit”

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Posted 3 years ago

“Size problem items are not true to size I had to send or back it cost me $40 but I like the product I'll order again”

Helpful Report

Posted 3 years ago

“The outfits weren’t flattering”

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Posted 3 years ago

“I have emailed and messages 10 times now and I haven't had a single response and I haven't had my refund yet would help if someone could contact me”

Helpful Report

Posted 3 years ago

“I returned an ordered weeks ago and still haven’t received the money or a reply from the company!!”

Helpful Report

Posted 3 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews