MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful service, 2 weeks I ordered from this joke of a place and I’m still waiting”

Helpful Report

Posted 4 years ago

Hi Stephen I am very sorry that you did not receive your order in time. Unfortunately this was a busy time for us as Black Friday and Cyber Monday had just passed. I hope you are satisfied with your items. Kind Regards, The Mauvais Team

Posted 4 years ago

“Everything fit perfectly and was exactly as advertised (text description/picture). I am extremely happy with my purchase, and am very likely to purchase again in the future.”

MAUVAIS 5 star review on 17th December 2019

Helpful Report

Posted 4 years ago

Hi Jake Thank you very much for your kind feedback. We are so happy to hear that you love your items. We look forward to having you shop with us again! Kind Regards, The Mauvais Team

Posted 4 years ago

“Item did not suit me. Item returned for refund.”

Helpful Report

Posted 4 years ago

Hi Simon I am very sorry that the item did not suit. You have been refunded and we hope to have you shop with us again soon. Hopefully next time will be more successful. Kind Regards, The Mauvais Team

Posted 4 years ago

“Hi I’m very happy with all, very good quality, clear information, super fast delivery and update about my order so 5 stars for me, definitely I’ll be back to shopping Thank you Kind Regards Ronald”

Helpful Report

Posted 4 years ago

Hi Ronald Thank you very much for the kind feedback. We are delighted that you loved your items! We are looking forward to having you shop with us again! Kind Regards, The Mauvais Team

Posted 4 years ago

“Good fit, fast delivery!!!!”

Helpful Report

Posted 4 years ago

Hi Chris Thank you very much for your kind feedback. We are glad you like your items and hope to have you shop with us again soon! Kind Regards, The Mauvais Team

Posted 4 years ago

“Very happy with coat. Ideal for those Christmas markets, braving the coldness and rain . Nice design 10 out of 10”

Helpful Report

Posted 4 years ago

Hi Paul Thank you for the very kind feedback. I am very glad that you like your coat and it is serving you well this winter! Thank you for shipping with us. Kind Regards, The Mauvais Team

Posted 4 years ago

“.............”

Helpful Report

Posted 4 years ago

“Vey good quality coat, happy with purchase. Thanks Mauvais.”

Helpful Report

Posted 4 years ago

Hi Shimimul Thank you for your kind feedback. We are glad you love your coat! Kind Regards, The Mauvais Team

Posted 4 years ago

“Clothes arrived well packaged and are as advertised. Ordered as a Christmas present - I think he will be pleased with them.”

Helpful Report

Posted 4 years ago

Hi Janet Thank you for your kind feedback, we are glad you like your items! We hope you had a lovely Christmas! Kind Regards, Aoife

Posted 4 years ago

“My order was received payment taken immediately, this was followed by my delivery being signed for by the driver of Hermes and still not being delivered, I have requested information from MAUVAIS and the response is awfully slow and next to pointless. Friends have ordered before and service was great however I just want to receive a full refund for incompetence and lack of regard for customers.”

Helpful Report

Posted 4 years ago

Hi Brandon We are very sorry that this had happened with the courier service, this was completely out of our control as we had fulfilled everything on our part. To compensate we sent you a new parcel out using a different courier service ensuring you would receive your replacement parcel. We hope you liked your item. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Nice, however I sent a pair of trousers back for a size 28! Contacted your company three times and have been neglected. It’s been over a week with no idea what’s going on.”

Helpful Report

Posted 4 years ago

Hi Thomas I am very sorry that there was a delay in receiving your exchanged item. This was due to Black Friday and Cyber Monday week causing backlogs in our warehouse which caused delays with returns. Please understand that our warehouse team worked very hard to resolve this. I hope you like your exchanged item, thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Incredible material and comfort”

Helpful Report

Posted 4 years ago

Hi Flynn Thank you very much for your kind feedback. We take pride in the fabrics we source and we are so happy you like it! Kind Regards, The Mauvais Team

Posted 4 years ago

“Bought for my nephew. Really well made, lovely and thick and the whole family love the coat. Nearest buy this Xmas.”

Helpful Report

Posted 4 years ago

Hi Trupti Thank you for your kind feedback on our coats! We are very happy that you like your coat and hope to have you shopping with us again. Kind Regards, The Mauvais Team

Posted 4 years ago

“Everything is good quality and delivery came after 2working days, only problem the jumper I ordered in xl came in small and I have no time to return as I'm very busy with work”

Helpful Report

Posted 4 years ago

Hi Kevin Thank you for you very kind feedback, we apologise that you received the wrong sized item. We are happy to sort this out for you, please can you send over details of the jumper you ordered. Kind Regards, The Mauvais Team

Posted 4 years ago

“The quality of the product I purchased was very poor and was very expensive at that quality.”

Helpful Report

Posted 4 years ago

Hi Ali I am very sorry that you feel that way about our clothing. We do however pride ourselves in sourcing the best fabrics that will suit our collections and are comfortable for our customers. Kind Regards, The Mauvais Team

Posted 4 years ago

“Everything was great! Great quality great fit ! I love it and shipping was so fast to the US will for sure be buying from you guys again !”

Helpful Report

Posted 4 years ago

Hi Daniella Thank you for the very kind feedback, we are so happy you like our products! We are very pleased that you have ordered the whole way from the US and would love to have you shop with us again! Kind Regards, The Mauvais Team

Posted 4 years ago

“Very nice delivery man 👨”

Helpful Report

Posted 4 years ago

Hi Elizabeth We are glad you were happy with the delivery service you received. Thank you for shopping with us! Kind Regards The Mauvais Team

Posted 4 years ago

“Really loved the coats and it looked really smart on him”

Helpful Report

Posted 4 years ago

Hi Charlene Thank you very much for the kind feedback, we are glad you liked your items! Thank you for shopping with us. Kind Regards, The Mauvais Team

Posted 4 years ago

“The clothing items were perfect but the packaging was awful, the box came ripped and open and the cello tape all peeled off and the address label only half there”

Helpful Report

Posted 4 years ago

Hi Ellie Thank you for your kind feedback on our clothing, we are very sorry that your parcel had been damaged during the delivery process. We are currently working on improving our packaging. This should not have happened during the delivery process and we will be investigating this with the courier. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Good quality and fast delivery”

Helpful Report

Posted 4 years ago

Hi Cory Thank you for your kind feedback! We are glad you liked your purchase. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews