MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good”

Helpful Report

Posted 4 years ago

Hi Nathan Thank you for your kind feedback! Kind Regards, The Mauvais Team

Posted 4 years ago

“Love these trousers, fit so well and look great.”

Helpful Report

Posted 4 years ago

Hi Jonathan Thank you for your very kind feedback. We are so happy you like your trousers! Thank you for shopping with us. Kind Regards, The Mauvais Team

Posted 4 years ago

“Great product and prompt delivery”

Helpful Report

Posted 4 years ago

Hi Geraldine Thank you very much for your kind feedback, we are glad you like your items! Thank you for shopping with us. Kind Regards, The Mauvais Team

Posted 4 years ago

“Cheap quality products not worth what you are paying”

Helpful Report

Posted 4 years ago

Hi Nadeem I am very sorry that you feel this way about our products. We take great pride in sourcing the best fabrics and our design team work very hard to create styles that would suit our customers. Kind Regards, The Mauvais Team

Posted 4 years ago

“Fantastic coat, great value. Really warm and comfortable.”

Helpful Report

Posted 4 years ago

Hi Dan We are very glad you like your coat, thank you for the kind feedback. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Good products, poor delivery”

Helpful Report

Posted 4 years ago

Hi Euan Thank you for your kind feedback on our clothing. We are very sorry that you did not have a good delivery experience, we are currently working to improve this. Kind Regards, The Mauvais Team

Posted 4 years ago

“Great looking and great quality”

Helpful Report

Posted 4 years ago

Hi Kathleen Thank you for your very kind feedback, we are glad to hear that you love our products. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Great quality and looks good”

Helpful Report

Posted 4 years ago

Hi Luke Thank you very much for the kind feedback, we are glad you like your items. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Sent wrong sized shirt, no reply to my emails”

Helpful Report

Posted 4 years ago

Hi Ronald We are very sorry that this has happened. This was a mistake made by our manufacturers, we have sent you a full refund. Thank you for shopping with us! Kind Regards, The Mauvais Team

Posted 4 years ago

“Very impressed with goods recieved”

Helpful Report

Posted 4 years ago

Hi Julie Thank you for you very kind feedback, we are glad you like your goods! Thank you for shopping with us. Kind Regards, The Mauvais Team

Posted 4 years ago

“Never received the items, no contact number available to talk to.”

Helpful Report

Posted 4 years ago

Hi Sachin We are very sorry you did not receive the next day delivery service you purchased. There were problems with the courier service that caused this, please be aware that we refunded your delivery cost to compensate. We hope you liked your items when you received them. Kind Regards, The Mauvais Team

Posted 4 years ago

“Terrible customer service! My purchase never arrived, the refund wasn't applied until now, I've been waiting more than a week and MAUVAIS can not get in touch with their assigned carrier Hermes! Moreover, as a customer, I was involved in miscommunication between them and carrier, I shouldn't be even bothered as this is nothing to do with me! Aoife McGovern from support service completely ignored me after we exchanged a few emails!”

Helpful Report

Posted 4 years ago

Hi Bartosz We are very sorry that your order did not arrive, this was down to the courier service failing to deliver. We refunded you in full as consequence. We are also sorry for the delay in response from our customer service team, the courier service were taking time to update us and a few of our staff were out of office. Kind Regards, The Mauvais Team

Posted 4 years ago

“disappointed with the quality of materials used - sent back for refund”

Helpful Report

Posted 4 years ago

Hi James We are sorry you feel this way about our quality of material. We work hard to source good quality materials from all over the world and take pride in this. We hope you will be satisfied next time. Kind Regards, The Mauvais Team

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

Hi John Thank you for your kind feedback, we hope to have you shop with us again! Kind Regards, The Mauvais Team

Posted 4 years ago

“The quality was so poor. The tracksuit I purchased looked like it had been put through the wash so many times as the white was faded. the material looked cheap and to pay €20 for something that had to be returned due to the poor quality is ridiculous.”

Helpful Report

Posted 4 years ago

Hi Darienne I am very sorry that this happened. We would have been happy to resolve this issue for you at the time if you had contacted our customer services. This may have been a manufacturing error as this has not happened previously. Kind Regards The Mauvais Team

Posted 4 years ago

“Hi there I returned some trousers for exchange of a larger size and have still not heard anything back it's been a week now.”

Helpful Report

Posted 4 years ago

Hi Christopher Once a return is received at our warehouse our staff are allowed 2-3 days to process the returns on to our system. This can sometimes take longer if something has happened to the delivery or if it is a very busy period. Refunds/Exchanges can only be done once a return has been assessed and processed onto the system. Kind Regards, The Mauvais Team

Posted 4 years ago

“Took over 2 weeks to Arrive with a estimated delivery time off 4-5 days”

Helpful Report

Posted 4 years ago

Hi Harry We are very sorry you did not receive your parcel within the standard time frame. There may have been an issue with the courier service and this may have caused delays. Kind Regards, The Mauvais Team

Posted 4 years ago

“Bad boy trousers. Wicked fit as always”

Helpful Report

Posted 4 years ago

Hi Lewis Thank you for your very kind feedback, we are glad you love your trousers! Thank you for shopping with us. Kind Regards, The Mauvais Team

Posted 4 years ago

“Paid for next day delivery, didnt dispatch until the day after. No apologies for sending it out late even though paying for next day delivery. Had to send back with tracked delivery and spent £6 that wont get refunded. What a mess.”

Helpful Report

Posted 4 years ago

Hi Dean We are very sorry you did not receive the next day delivery service you paid for. We refunded you for this cost. I am sorry for any inconvenience this caused you. Kind Regards Aoife

Posted 4 years ago

“Exceptional product really good in quality, happy with the purchase. There's one product in particular that I wanted but it was out of stock unfortunately. It would be helpful if MAUVAIS could update customers when out of stock products are back in.”

Helpful Report

Posted 4 years ago

Hi Sufian Thank you very much for your kind feedback on our clothing, we really appreciate it. Which product are you referring to? We can add you on to our list of customers who have requested an email when a certain product is restocked. Please also keep a look out on our social media pages and website for restock updates. Kind Regards, The Mauvais Team

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews