MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice quality clothing love it”

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Posted 3 years ago

“Best brand out there in my opinion, the quality is just 🔥🔥🔥🔥. I am definitely aiming to buy everything from this brand.”

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Posted 3 years ago

“It’s always easy to order on your website and great product.”

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Posted 3 years ago

“brilliant line of clothes on sale would buy from again and again, best of gear”

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Posted 3 years ago

“The sweater it has a-lot of furry coming out of it from the inside. I will still rock it though.”

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Posted 3 years ago

Hey Ervin, this is pretty standard for brand new sweaters with that material inside. Would suggest washing it before wear or using a lint roller if you would like it removed. Glad to hear you will still rock it though, tag us in some pictures if any get taken wearing it :)

Posted 3 years ago

“Loving the company more and more with every purchase!!!!!!!”

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Posted 3 years ago

“Paid for next day delivery on the Thursday, never got to the Tuesday.”

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Posted 3 years ago

Hey Hayden, really sorry to hear about this, we aim for it to be delivered next day but sometimes complications with the courier can extend this. I have processed a refund of the difference in cost between next day delivery and standard delivery to yourself.

Posted 3 years ago

“Ordered a medium shirt in medium got it in XS sent it back and never heard from em”

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Posted 3 years ago

Hey Mike, really sorry to hear about this, we advise that we have a max 14 day processing time for returns/exchanges once it arrives at our warehouse. If it has been over this, please can you reach out to us via DM so we can get this looked into? If not then please be rest assured that the return will be processed :)

Posted 3 years ago

“The Mauvais fitting is just the best. I can’t look at other shops the same.”

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Posted 3 years ago

“Freaking amazing.”

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Posted 3 years ago

“Everything fit perfectly, got a ton of compliments on the fit”

MAUVAIS 5 star review on 6th October 2021

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Posted 3 years ago

“Excellent product”

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Posted 3 years ago

“Very nice”

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Posted 3 years ago

“Fit was lit 🔥”

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Posted 3 years ago

“Great quality, looks and feels great! Many compliments. Will definitely continue to shop”

MAUVAIS 5 star review on 4th October 2021

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Posted 3 years ago

“Awesome 👌”

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Posted 3 years ago

“Not like the size said”

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Posted 3 years ago

“I never received my package I called mauvais and they said they had no knowledge of any order placed by me but y’all still texting me lol I had to file a fraud claim with my bank and cancel my card so disappointed”

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Posted 3 years ago

Hey Stephen, we do not have any active phone line and do not take calls from Customers, we only operate from Email and DM (Facebook, Instagram) so I am not sure who you called. Your order is definitely on our system, we dispatched it and it has been marked as delivered via Proof of delivery. FYI When it shows as delivered, but the customer is advising that it hasn't, we have a claims process which we can take up with the courier. Sorry to hear that you had to cancel your card and file a fraud claim against us. We hope you can shop with us again in the future :)

Posted 3 years ago

“Everything was good, had a problem checking out a few times but it worked out.”

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Posted 3 years ago

“Great quality, shirts are tight around waist. Slits on the side could help”

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Posted 3 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews