MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,442 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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07708224408

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Anthony Santiago

Wayne Mann

Dashawn Caldwell

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality! I bought this for a gift for my partner and it came with no box or anything! Looks and feels very cheap! Not happy.”

Helpful Report

Posted 4 years ago

Hi Hollie I am so sorry you feel this way. Can you please contact support@mauvais.co.uk and we will sort this for you? We pride ourselves in providing the best quality for our customers and are very disappointed that you were unsatisfied with your purchase. We really value you as a customer and would love to make this right. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Never received my item i ordered for still waiting for Mauvais to conclude their investigation with Royal Mail”

Helpful Report

Posted 4 years ago

Hi Ak I am so sorry to hear this! I will have my team look into this right away, I am so sorry for any delay with your investigation. Kind Regards, The Mauvais Team

Posted 4 years ago

“It was a poorly made coat.”

Helpful Report

Posted 4 years ago

Hi Alex Thank you so much for your feedback. I am so sorry about this, we have released a new collection of coats that are improved quality and fit. We would love for you to take a look if you wish! Kind Regards, The Mauvais Team

Posted 4 years ago

“was sent faulty shorts that dont button. Customer service is horrible and you do not get refunded.”

Helpful Report

Posted 4 years ago

Hi Brett I am so so sorry this has happened, we pride ourselves in producing the best quality garments that last not just one wear or one wash, a life time! This may have been a fault from the manufacturers which we apologise for. In regards to our customer service team, our team done their upmost best to resolve this issue for you although you were very aggressive and abusive to our staff which we will never tolerate. Thanks, The Mauvais Team

Posted 4 years ago

“Received the package but had to pay tax”

Helpful Report

Posted 4 years ago

Hi Yasin Thank you for your feedback. I am so sorry although there is just no way around this as we are a UK brand and all international orders have to pay duty. Kindest Regards, The Mauvais Team

Posted 4 years ago

“They were completely not my size at all for both items I have purchased and it took over 1 month for shipment”

Helpful Report

Posted 4 years ago

Hi Tuyet I am so so sorry this has happened, please contact our support team at support@mauvais.co.uk for further assistance on this, we will sort it for you! :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“Worn once washed once gone bobbly another over priced clothes company wouldn’t buy again”

Helpful Report

Posted 4 years ago

Hi Chris I am so so sorry this has happened, we pride ourselves in producing the best quality garments that last not just one wear or one wash, a life time! This may have been a fault from the manufacturers which we apologise for, please contact our support team at support@mauvais.co.uk for further assistance on this, we will sort it for you! :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“I have waited nearly a month after sending back my trousers and still waiting on my trousers...very poor”

Helpful Report

Posted 4 years ago

Hi Greg I am so sorry that you have not yet received your exchange, can you please email our support team: support@mauvais.co.uk Our team will assist you on this and your exchanged item will be sent out to you :) Kindest Regards, The Mauvais Team

Posted 4 years ago

“Schlechtester Kundensupport ever... Meine Hose hat nicht gepasst und sein über einem Monat nach Rücksendung habe ich keinen Ersatz bekommen. Bei meiner ersten Supportanfrage wurde ich besänftigt und habe mich drauf eingelassen. Meine zweite Anfrage jedoch nach 2 Wochen später wurde nicht beantwortet. Mein Geld habe ich nicht bekommen. Besser FINGER WEG!”

Helpful Report

Posted 4 years ago

“I’ve sent it back as it just looks cheap and tacky if I’m being completely honest”

Helpful Report

Posted 4 years ago

Hi Aaron Thank you for your feedback. I am really sorry you feel that way. We take pride in our designs and quality and are truly dissapointed that you were unsatisfied with your items. Kind Regards, The Mauvais Team

Posted 4 years ago

“Funny the name Mauvais means bad in French, incidentally that’s what the customer service was. I awaited for the clothes I wanted to come back in stock, then purchased a short and shirt combo. I had to wait a further three weeks for a confirmation email that I had bought the clothes. A lady emailed me who works for the company, blaming a change in warehouse for the delay. All in all my items came about a month after ordering them. Arriving late for a birthday gift. The shorts were medium and fit medium the shirt is medium although is so tight it’s like an extra small. Very disappointed with this company, complete let down. Worst customer service I’ve ever received.”

Helpful Report

Posted 4 years ago

Hi Wayne, Thank you so much for your feedback. I am so sorry that you have experienced this, unfortunately, we did struggle with our previous fulfilment centre which caused a lot of issues and our team tried very hard to pick up the pieces and amend issues. We are now at a new fulfilment centre which is very reliable and these issues should not reoccur. We are very sorry for your experiencing and hope we can make this up to you in the future if you decide to shop with us again. Kindest Regards, The Mauvais Team

Posted 4 years ago

“The product itself is absolutely fine. However the service prior to that was very poor and makes me not want to purchase again. So firstly the order did not arrive within more than the timescale. Tried on various different platforms to get some help with no response. Eventually I did get a response and was told about why it was late and that I would get an email when it would be on its way so I could make sure I was in. I did not get an email when it was on it’s way so I had to go to the sorting office after missing it because of no email.”

Helpful Report

Posted 4 years ago

Hi Rob Thank you for your feedback. I have looked into this and can see that you emailed our team on 2 occasions and we replied to both emails although unfortunately we received no further communication from you. I am very sorry if you did not receive a response on our social media pages, we recommend customers contact us via email due to the high volume of messages we receive on social media every day making it impossible to get back to everyone in time. I regard to the confirmation email, we sent this to the email you had made your order with but I can see that you emailed us on a different email address. This is probably why you did not receive it, please check your email address that you originally purchased with to see confirmation emails. Kindest Regards, The Mauvais Team

Posted 4 years ago

“Asked for a refund and had nothing back”

Helpful Report

Posted 4 years ago

Hi Alex I am so sorry about this. Please note that returns may take up to 16 working days to be processed at the moment. We are closely monitoring all the latest information on COVID-19 and have been following local health mandates and taking additional precautions to help ensure the health and safety of our customers and employees. These precautions include reduced staffing, closing our warehouse at the weekends and extra cleaning at our warehouses. This has caused a delay to the returns process unfortunately. I can see that your return has now been processed and refunded. Kindest Regards, The Mauvais Team

Posted 4 years ago

“I never got my package this company scammed me”

Helpful Report

Posted 4 years ago

Hi Harold We did not scam you, we sent your parcel to the shipping address that you provided and then you moved house therefore you could not have received the parcel. The parcel travelled to your address in the US and was unable to be delivered due to you moving to a new address. We were completely unaware of your move and the parcel then made it's way back to the UK to our warehouse due to unsuccessful delivery. You have now been refunded for your order. Kind Regards The Mauvais Team

Posted 4 years ago

“Delayed Communication. Unorganised return and / or shipping process. Constant excuses. DO NOT BUY - IT IS NOT FUN BUT UTTER FRUSTRATION”

Helpful Report

Posted 4 years ago

Hi Yves, thank you for your feedback. I am so so sorry you received this experience with our team. This is due to a very unreliable fulfiment centre that we were previously working with. Unfortunately, they created a lot of issues for us and we tried our very best to resolve these issues. We have now moved to a very reliable warehouse therefore there should be no future issues and only the best service provided. Kindest Regards, The Mauvais Team

Posted 4 years ago

“The pants were broken when they arrived, I sent them back after it cost me $130. I have not heard back from them for almost a month about reimbursement and new pants. Terrible service”

Helpful Report

Posted 4 years ago

Hi Anthony, I am so sorry to hear this! If you contacted us regarding this issue we would have resolved this for you right away! Please contact our team: support@mauvais.co.uk Kind Regards, The Mauvais Team

Posted 4 years ago

“Ordered 2 pairs of trousers in mid July one pair did not fit so returned them they received them on the 27th July and I am still yet to recieve the nedt size up even after multiple messages sent also asked for a refund but no response still!”

Helpful Report

Posted 4 years ago

“I never received my parcel from them they haven’t even responded to me the service is absolutely dire I would never buy from them again do not recommended them at all”

Helpful Report

Posted 4 years ago

“Awful experience”

Helpful Report

Posted 4 years ago

“No customer support”

Helpful Report

Posted 4 years ago

MAUVAIS is rated 3.9 based on 2,442 reviews