“Fast shipping, the fully built M-Series Keltec Sub-2000 is exactly what I ordered. But, there was zero response to multiple emails and FB messages to make some changes and additions. I will just order the parts I want, but it would be great if they could just respond to a message. Great customer service is way different than good customer service.”
“Fast shipping. Quickly solved a glitch, namely, that I ordered without logging in. Before hitting "submit" I noted that my military/LE discount was missing. I logged in, saw the discount, had to enter my credit card again, and hit "submit". The email response showed the wrong price again. It took a phone call to get it fixed, but it was fixed in a quick and friendly manner. One star down for having a website that lets that happen.”
“Dick L. , just signed into the brother's. Two days ago I called and talked with Tom, give this man a raise. GREAT SERVICE!!!! Difficult to believe the response I received. Tom stayed on top of getting my order together AND shipping it out on the same day.
Chris, inquire if Tom has family members who are looking for employment.. Keep up the great workplace environment.”
