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McQueens Dairies Reviews

2.3 Rating 254 Reviews
31 %
of reviewers recommend McQueens Dairies
2.3
Based on 254 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
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Read McQueens Dairies Reviews
McQueens Dairies 1 star review on 1st July 2024
Nicky
McQueens Dairies 1 star review on 27th June 2024
Trevor Harte
McQueens Dairies 5 star review on 14th June 2024
Jack
McQueens Dairies 1 star review on 17th April 2024
Michelle Mckeith
McQueens Dairies 1 star review on 31st May 2022
Paula Graham
McQueens Dairies 1 star review on 31st May 2022
Paula Graham
McQueens Dairies 1 star review on 31st May 2022
Paula Graham
6
Anonymous
Anonymous  // 01/01/2019
I had a salesman coming to knock on my door last week, advertising the milk and asking me what kind of milk I drink. I told him that I only drink the wholesale milk. He was like "yea yea they can do that" and ask me to try the free trial, that if I like the milk they could be delivering the milk to me twice a week, he was very pushy and I was like fine, since its a free trial. He collected my address and phone number. To my surprise few days later, I received a text message from them " saying thanks for joining us, you will receive your login details soon etc" then another message following to set up my direct debit. Immediately alarm bell started to ring, I didn't follow any of their instructions. This morning 14/5 I came back from work and I saw that they delivered the milk to my front door. It wasn't what I told the salesman that I drink. I didn't even open it to taste it. Anyway to cut the story short, I receive a call from them this morning while I was sleeping, asking me about the milk, I told them it was not what I was expecting, that I won't be going ahead. The customer service from being nice he became rude, saying that I need to pay for the delivery, that it wasn't free. I told him that the salesman said it was a free trial. He was like no no, that I need to pay, asking me for my bank details. I was like you must be having a laugh. I just came online and I saw the negative reviews. Just imagine how this people must be scamming the elderly/vulnerable people. If I received any letter from them, about taking me to small claim tribunal, I am over ready to go to the tribunal and I will ensure that it goes public and make the news, because this is purely a scam.
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Posted 8 months ago
Moved to Modern Milkman, much happier with the service they are delivering. McQueens Dairies cannot even deliver milk we'd get it one week and then the next failed... (rinse & repeat) 🤦
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Posted 8 months ago
Door-to-door salesman offered me a free trial and somehow that led to me being put onto a billed delivery schedule without my consent or payment details. I have asked to cancel multiple times in multiple ways but the customer service are useless and rude - they refuse to cancel unless I give them my payment details! I continue to get milk deliveries, phone calls, emails and letters. Avoid this scam!
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Posted 8 months ago
Cancelled my order as I could no longer afford it, I had a outstanding balance of £6.57 I forgot to pay this and this company started sending threatening letters saying it will be going to debt recovery, causing me anxiety and stress! Disgusting communication to a long standing customer!
McQueens Dairies 1 star review on 17th April 2024
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Posted 9 months ago
Delivery times are ridiculous. Ring Doorbell shows them arriving at 4am one week then 1150 pm another week. Milk is lying outside for hours while we sleep . I had to through the milk out too risky to drink it. I didn't need a delivery I was persuaded to give it a try to support local farmers. Impossible to contact anyone over the weekend. Tried changing the order online but must phone them to cancel. I will be cancelling !
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Posted 9 months ago
This company is really good to deal with. The product is great, they're reliable and easy to contact. Staff are always helpful and efficient. I'd happily recommend them to anyone.
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Posted 9 months ago
Young man cold calling got a bad attitude when I said I wasn't interested, he said what you don't buy milk then? tutted and shook his head as he walked off, told him not to be rude and he clapped back with how am I being rude. Not a great representation of your company. How many times does one person need to say they are not interested in what they are selling?
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Posted 9 months ago
McQueen have been brilliant. I’ve changed my order a few times and its never been a problem. My deliveries have always been made when stated. Great customer service. Very happy with them, extremely convenient and reliable.
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Posted 9 months ago
Bullies. Condescending, not a nice expeiance. Cancel the service, paid off my £3 ballance, told by them to cancel my DD. Now constantly calling me, admitted that it was their mistake but still want me to pay, No thanks
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Posted 9 months ago
Everything went wrong from the first order, worse company I have ever used!
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Posted 9 months ago
McQueen's Dairies Edinburgh are a fantastic company that I have been using a good 3 years or more . From the get go I have no problems with the service and the administration has been great also . I am over the moon with the products I receive . The eggs are a taste sensation and I thoroughly recommend this Dairy . Delivery 🚚 never a problem .
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Posted 9 months ago
This company have a wonderful service . The office staff are so helpful and friendly . I have had zero problem with the company and my delivery is perfect . Thanks to the delivery driver and the delivery milk man . I thoroughly recommend that you try it . Prices are reasonable . Eggs 🥚 are gorgeous !
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Posted 10 months ago
Absolutely useless. Have had countless cold callers even though i already get their milk once a week and have a sign on my door stating no cold callers. Tried to phone to cancel , 6th in line so hung up and cancelled my direct debit. Paid outstanding balance which was £2.77 and am still being chased for it. Good luck taking me to a small claims over £2.77 i have proof of payment on my banking app. Avoid this company at all costs !!
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Posted 10 months ago
Milk on doorstep when I got up this morning, I called to arrange payment and lady I spoke to was very nice .
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Posted 10 months ago
I spoke to a very pleasant patient and helpful member of staff today called John in changing an order. The service from this company is first class. So convenient to have milk delivered rather than carrying it from a supermarket.
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Posted 11 months ago
Sales person cold called, began asking me my shopping habits and other intrusive questions about my milk preferences, without any introduction, very bad manners. Then pressured into 'trying' a 2 pint, which I agreed, then at end of conversation told I would have to pay £2 even if I don't want to make further orders. As the man couldn't write comperhenable English on my order card, I wasn't confident what I was being delivered or how much I was going to be billed, so I will phone up to complain and cancel the 'trial offer.' Also could not see anything on their website that convinced me that the milk I would have been delivered would have been from local farmers as stated by the sales person. (I can't upload Image of Order card and still submit review on here for some reason) .
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Posted 11 months ago
They delivered the wrong order,then after ringing them they said just give it to a food bank which I did,now they are sending emails and texts asking for the money.phone callsx4 time 2 hours plus. Avoid at all costs.wished id never bothered
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Posted 11 months ago
I work from home and have a small rescue dog who gets upset when the door gets chapped. I have a sign up to advise no cold callers due to both these factors so to still have a chap at the door from one of your representatives advising me the sign does not apply to them as they are an “essential service” is absolutely rubbish. I did not arrange for a meeting or discussion with the company so there for it “essential service” is cold calling as it was not warranted. Even when I stated that I was busy due to working from home on a work call the response I got was “I understand but how much milk do you go through” seriously? Please if there is a no cold calling sign can you relay to your representatives to not bother us. Thank you.
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Posted 11 months ago
Excellent service we get 4 pints of bottled milk every week without any problems even during the storms. Customer service always helpful.
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Posted 11 months ago
First they beg you to take them and if you don't like their product, they harass you for money. It was £2.69 in my case. AVOID AT ANY COST!!!
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Posted 11 months ago
McQueens Dairies is rated 2.3 based on 254 reviews