Hi Jeff,
We’re sorry to see your box was damaged. Please know that in cases like this when shipping companies damage products, we’re happy to offer a free return and refund (or a partial refund if you want to keep it still). Just let us know at support@mediamoon.com. We’re here to help!
Regards,
John
“It is great that my standard POP figures shipped in protectors but, I also had a deluxe POP in my order that was not in a protector and it got crushed by the hard plastic of the figures in protectors. I know everything was done with best intentions in mind. One standard pop from my order was shipped separately and I guess I would have been more pleased if the deluxe POP had been shipped separate to avoid the issue during shipping.”
Hi, Dean. I’m sorry to hear that your deluxe sized pop was damaged. While we don’t have deluxe sized protectors, we do offer free returns and refunds when there is carrier damage. Please reach out to us at support@mediamoon.com and we’ll get this fixed for you!
“Not only did I receive excellent service from Media Moon, but also received a personal email from the owner. To me, that’s the best form of customer service!”
“What impressed me the most about Media Moon was their attention and care when shipping my figure. Everything packaged to protect my purchase and for $1 more you can get a clear plastic protector! You can also order the protectors themselves which I did for my entire collection. I don't have a big POP! collection, 8 in total (lol).”
“I pre-ordered a Bill Murray Zombiland Funko Pop. Not only did it come right on time in perfect condition, but it was also the rare chase version. Very satisfied.”
