“The products are fine, and if you call the people are friendly. HOWEVER, heir service practices suck. When I’ve placed an order for a single item the issue didn’t come up. This thing me I ordered a few items and was prepared to wait the 5/7 shipping days.
What they DON’T communicate is that if you have to wait for one item to come into their warehouse they don’t send the shipment until everything is in - and they took a week to Ben send me an email that an item was out of stock (which it didn’t say when I ordered it). So when I called to ask where my shipment was since I’d had no other shipping news (your shipment is on its way!), THEN I was told “oh we haven’t shipped it yet”. Then I had to ask why not, etc.
I informed the polite customer service rep that this was poor business practices. She volunteered then (after I asked) that customers could request partial shipment. Uh, shouldn’t you give that option up front? And there better not be a separate shipping charge.
So now it’s going to be at least two weeks before get a bloody cannula, meanwhile the nebo using is all twisted and barely functional. Anyone have a great experience with another company they can recommend?”
