“Overall there were a few disappointments when we bought our car but I have to say the salesman, Pablo Evans did go beyond our expectations in his customer care..”
“Dan was very informative showing me new cars both in the showroom and online, and comparing new with old on line. He was not pushy nor over talkative. When I decide to buy I will feel very comfortable returning to Warrington.”
“I was really happy with the customer service in Warrington branch today Jackie O’Neil was extremely helpful and looked after me very efficiently. Richard the service person also helped me and was really helpful and got me all sorted.”
“I called MB Warrington regarding an issue with my EQA250. I spoke to a lady who I discovered later was Emma Baxter. She was so helpful, professional and a credit to the company. My car was fixed the same day and I would like to thank the fitter Dave for his prompt and professional service. Overall I could not have been happier. Big thanks to both”
“I just wanted to say a huge thank you to everyone concerned in getting my E Class estate serviced. The car was collected yesterday by Andy. Totally professional and courteous in his manner. I briefly mentioned a problem with a parking sensor before he took the car away. As a result of his actions the issue was investigated and the part ordered. They kept the car overnight hoping to repair it today. Sadly the part didn't arrive on time, but I'm booked in for a future appointment. Throughout the process Luke from the Service department kept me fully informed. Andy has just returned the car and it's now spotlessly clean. He made sure I was fully informed regarding the next appointment. I couldn't ask for more, thank you.”
“Been waiting for 4 weeks for service to ring me back - have left 5 messages. After I posted a review Inchape Customer Service were quick to email me to try and rectify the issue. I was assured that after sales would reach out to me to arrange a service appointment on Mon 27/3 … still waiting.
DO NOT BUY A CAR FROM THIS DEALERSHIP”
“I just wanna say how amazing Asha (sales) is, her customer service is amazing shes a lovely women, not only just me but to my daughter bringing her snacks or her ipad for games, Asha understood my problem when my last car and just wanted the same but just abit better/newer! She made that for me made it so easy for my to buy the car always updating me she and get colleague David also helped me with my payments, there is alot more to say but Asha is amazing and lovely friendly woman, she's one for always putting customer firsts and giving them 100%. I cant thank her enough shes the reason why i would go back again.”
“Appalling service. really bad experience will never return - culminated in staff firstly telling me my car had been washed when it blatantly hadn't - with no offer to rectify as they didn't have the staff.”
“Very poor,
I bought a rather expensive new car with multiple issues which I ended up rejecting. When the replacement car arrived I went to pick it up to find someone at the showroom had actually reversed it into a wall (they blamed the transit but they would not have accepted a car with a creased rear bumper). They made good and had it sorted but there were then a slew of issues, visits to the dealership and an absurd amount of my time wasted.
Staff there also seem to have delusions of grandeur, almost like they are better than everyone else but, I have news for them, generally the customer base you have are educated and professional so have a word with yourselves!
I could go on all day but I will save something for the official complaint I am going to be making, I can safely say that I will never use this franchise nor will I buy a Mercedes ever again! For a premium brand they have excelled at showing poor customer service and contempt towards paying customers!”
“Lovely people and great service from our recall, not visited before but due to recall had to visit and i have to say the team are so welcoming and friendly .....will definitely take my car their in future”
“My car was in for a airbag recall.
The job was done and I gave a good review.
Today was the fist time I opened my glove box since the repair and it just fell on the floor, I then noticed the the wire for my dash cam had been locked behind the air bag capping.
This is what you might expect from a back street garage.
I had to snap the wire on my dash came to remove it.”
“I collected my recently purchased vehicle from Mercedes Benz Warrington, on Wednesday last. (This is the fourth vehicle I have purchased from this Dealership). Thomas Smith was the Sale's Executive I dealt with: basically from my initial tel-com, viewing and test-driving the vehicle and successfully completing the deal the whole process was flawless as a result of Tom's attention to detail and efficiency. Tom presents as a warm and friendly chap: honest, sincere, genuine and clearly a man go integrity. His professional conduct represents the Mercedes brand and indeed Mercedes Benz of Warrington as he displayed expertise, product knowledge, experience and enthusiasm. Tom was highly efficient and supportive, taking time to explain everything in meticulous detail throughout the entire purchasing/pre-delivery process and went above and beyond to ensure complete satisfaction of the highest standard on my part.
Thanks a million Tom for all your efforts on my behalf.”
“What a fantastic service I have received when having my car serviced at Mercedes’ Warrington. The team are on top of their job, booking the service was faultless. I will definitely be back. It was great to feel like I was a valued customer. Thank you to all.”
“Have just bought our new car from MB Warrington. Excellent, friendly efficient and professional service from Gemma (Dawoud).
Many thanks Gemma 😊
Garry and Josephine St Helens!”
“Recently bought a new car from here and couldn't be more satisfied with the service provided especially from the sales rep Mr Paul Robinson was so helpful and professional from start to finish which made the purchase go through so smoothly and efficiently 5*plus from myself.
Thanks”
“Popped in 02/01/2022 with my daughter to look at new car options for her. Understaffed, showroom freezing cold, no coffee machine, and even more embarrassing was that half the showroom cars were completely dead and unable to be opened/look at boot size. Laughable!”
“Poor customer service and communication. Unpleasant and sarcastic staff. Try an independent Mercedes garage like MB Tech, Warrington for a better experelience”
