Merchoid Reviews

Name: Merchoid
Rating: 4.59

4.6 Rating 1,079 Reviews

90 %

of reviewers recommend Merchoid

Company Reviews

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Metrics

4.6

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Merchoid 5 star review on 19th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking to buy lots of Christmas presents from here but I ordered something in July 2020 for a preorder to come out in August. I didn’t hear anything all the way into September, I then emailed them and they said it had been pushed back to October the 30th so I waited patiently and I still haven’t heard anything. Really upset about it as I was excited to receive my product. I never leave a bad review on anything either but I just can’t understand why there’s no update and why other places are sending them out but this one is not?”

Helpful Report

Posted 4 years ago

“I've preordered a jacket months ago (June 2020) and I'm still waiting (Nov 2020). After complaining they said it was a pre order and they were expecting stock in next week. This was 3 weeks ago. Still no word. Still no jacket. They are happy to take your money then drop contact and keep you in the dark.”

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Posted 4 years ago

“I preordered an item and later found it for $60 dollars cheaper on every other site it was available. After asking about price match and being told no and I would have to pay to return it I just took it as a lesson learned and was going to move on. However, the package arrived and my $200 item was sent from the UK wrapped in bubble wrap, a paper thin cardboard wrap around the middle, and a tapped up plastic bag. The box to the collectible was, unsurprisingly, damaged. After three days customer service informed me that since it is “just a creased” outer box I would have to pay return shipping. DO NOT ORDER COLLECTIBLES FROM THIS COMPANY.”

Merchoid 1 star review on 9th October 2020

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Posted 4 years ago

“They made me pay and it said it failed cheeky scammers”

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Posted 4 years ago

“I was feeling a bit dodgy re this site, but I have to eat my words I ordered 3 lamps for part of my grandsons Christmas gifts this was on pre orders as they were waiting on stock. I cancelled my order for these on Friday 18/09/20. My money was returned into my account on Saturday 19/09/20. Thank you so much for such a swift response. I will defo purchase from you in the future”

Helpful Report

Posted 4 years ago

“We have been waiting on a shipment that was placed on june 1st It is now september 2nd and still no package. My 13 year old was so upset about the length of time it was taking to get his most precious merch, i ended up buying one for him from Amazon. I understand that things are messy right now but over 3 months on shipping is a bit ridiculous. I am going to go ahead and assume merchoid is a scam.”

Helpful Report

Posted 4 years ago

“Waited 4 months for a product to be delivered. No updates on delays about delays at all. Product arrived only for it to be completely different to what I ordered. Avoid.”

Helpful Report

Posted 4 years ago

“Waited for order to be delivered for over 1 year. Almost no updates on what happens with it during that time. Finally I decide to cancel it and then they wrote that its been sent a couple weeks ago. NO tracking number, NO sending mail. And still no delivery. Scammers.”

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Posted 4 years ago

“Bought an item 2 1/2months ago, and nothing. They don't give tracking number, don't respond to emails when asking for refund. SCAMMERS!!!!!!!!!”

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Posted 4 years ago

“THIS COMPANY IS A FRAUD!!! I ordered an item five months ago and never received it!!! I want my money back!!! How do you not have a tracking number to provide????? How do you not have a customer service department???? This whole company can burn to the ground and the world would be a much better place”

Helpful Report

Posted 4 years ago

“Purchased (12/4/19) Christmas sweaters for the family. I was hoping I would get them in time for Christmas but I didn't. I received one of the sweaters a week after Christmas and I still haven't received the second sweater, it's now the 2nd week of the new year (1/10/20). Why did you guys ship them separately?! What a waste! I've contacted customer service and Ryan responds back and says to check with my postal office and asked if they attempted delivery. Ummm, how are they supposed to help me track something if you guys didn't provide a tracking number?!”

Helpful Report

Posted 5 years ago

“I saw an advertisement in which the sweater was showing a different price. When I finish the transaction, I was charged at the regular price. I wrote an email as soon as I notice the wrong charge on my card, the same day. Today I received a text message from DHL that my"package" can not be delivered because there is a pending cost to pay. Part of the " promotion" in the advertisement was free shipping. This sweater was going to cost me around 120.00 dollars, instead of $35.00 I haven't been contacted by Merchoid. (I purchased on December 12th, today is January 6th)”

Helpful Report

Posted 5 years ago

“This company sucks. I should’ve read reviews before even considering buying anything from this raggedy company. NEVER AGAIN! I ordered a sweater the first week of December to give to my friend, and based on these reviews and Merchoids crappy shipping service, looks like I won’t be giving that Christmas present till February. What a waste of money and time. This is Absolutely the worst online shopping experience I’ve ever had, please don’t buy from this company. They need to go out of business...👎🏽”

Helpful Report

Posted 5 years ago

“Who orders an ugly Christmas sweater to wear on vacation in July? I could travel from Tennessee to the UK and back in a canoe faster than their “shipping” service (a fleet of trained snails)”

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Posted 5 years ago

“US Customer here, buyer beware! If you pay extra for tracking they do not provide a tracking number. It ships via Royal Mail which is untraceable. Ordered December 6th and paid for tracking and here on December 19th we have no delivery, no tracking and no response from customer service. Seems like this is a business that can only handle UK based orders, look at all the reviews referring to sweaters as jumpers...”

Helpful Report

Posted 5 years ago

“As many other customers, I did not receive the good I bought. I'm very upset, because Merchoid is refusing to refund. The probleme is that they send goods without tracking number. So it's impossible to know where the good is.”

Helpful Report

Posted 5 years ago

“I ordered a Pac-Man sweater at the beginning of November. December is almost over and I’m still without my sweater. The free shipping is a plus but No tracking number is provided with this option. The more I’m researching, I’m beginning to think I was ripped off. No customer service number to request a refund or to see what the next step is for unshipped product. Disappointed. Don’t purchase from this company.”

Helpful Report

Posted 5 years ago

“Xmas jumper ordered in novemeber, but still hasn't shipped but yet if you go on the site still available to buy. Customer service emails totally lie.”

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Posted 5 years ago

“I ordered the Harry Potter Advent Calendar, and unlike some of the customers I received it, however, I have opened it only to find that two prizes are missing. I paid full price for an item that is missing prizes, I was excited about this product now I am incredibly disappointed. 24 magical items? I'm afraid I'm only going to get 22 or less and I paid full price for this purchase. So disappointed. 10/10 will not order from this company again.”

Helpful Report

Posted 5 years ago

“Order doesn't get shipped in weeks, basically no customer support. Can not recommend at all.”

Helpful Report

Posted 5 years ago

Merchoid is rated 4.6 based on 1,079 reviews