Merchoid Reviews

Name: Merchoid
Rating: 4.59

4.6 Rating 1,079 Reviews

90 %

of reviewers recommend Merchoid

Company Reviews

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Metrics

4.6

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Merchoid 5 star review on 19th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered a jacket . I’m in Australia, after waiting for Months and not receiving it . I emailed them, they gave me a tracking number and that was it. Since I’m working from home due to COVID, no parcels have been missed . They then offered to resend it or a refund . I requested a refund , when I asked when it would be received? That was the last I heard from . Filed a claim with PayPal thinking that they would protect me … PayPal sided with Merchoid as they provided a tracking number :( I’m letdown but Merchoid & PayPal . Merchoid then blocked me from there Facebook page , before I could share my experience. I did send them an email congratulating them on a well -played scam. (They didn’t reply) DONT BUY ANYTHING FROM THIS COMPANY .”

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Posted 3 years ago

“Don t buy.take quickly the money but doesn't send.. give you a lot of excuse for waiting. Choose paypal you ll be refund.”

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Posted 3 years ago

“Bought a jacket with "2-3 working days" for delivery - now three months and counting and today the website is showing that it won't even be dispatched until the end of September. No response to complaints or even general enquiries.”

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Posted 3 years ago

“never sent item.. no refund. horrible cutomer service. avoid”

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Posted 3 years ago

“I ordered a sweatshirt and shipping was delayed several months. I sent an email that I wanted a refund. The money was immediately returned to my account. They apologized for the delay and communication was great.”

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Posted 3 years ago

“ABSOLUTE SCAM COMPANY! DO NOT ORDER DO NOT GIVE THEM MONEY they all deserve to die painfully. Assholes”

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Posted 3 years ago

“My bf ordered me the Nightmare before Christmas plates round November 2020. Still waiting.... had an email in December that they will be delayed, then again in January and now nothing. I was so excited for it and it turns out to be total scam, DO NOT BUY”

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Posted 3 years ago

“Websites like this are why I will only ever pay with PayPal. placed order in October, still not here. Luckily won my PayPal dispute. I suggest everybody else put in their disputes.”

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Posted 3 years ago

“This is a scam company (often found on facebook) you pay and they delay till you can't open a dispute with paypal . And if you get an item it's normally a 2cent print out of something way off from what you ordered (a bali shirt for instance in place of a cool jumper)”

Helpful Report

Posted 3 years ago

“I pre ordered The Nightmare Before Christmas plates July 2020 and these were supposed to be going out October and they never came, when e mailed I was told 16th January 2021 they should be dispatched, it’s now 27th January 2021 and nothing, no e mail, nothing. Very disappointed and I’m going for a refund now, definitely wouldn’t recommend anyone use them.”

Helpful Report

Posted 3 years ago

“Ordered a Christmas advent calendar in October for presale / shipping in November... I emailed after Christmas Day and they didn’t understand what the issue was with it being late? It’s a Christmas calendar, probably needed before Christmas. Anyway, it’s 26/01 and it’s still not here. Don’t bother.”

Helpful Report

Posted 3 years ago

“We ordered the Nightmare before Christmas plates as a Christmas present for our son in November 2020. It is now 24th January 2021 and there's still no sign of them! My husband has contacted them several times and was told they were shipped on 16th January so we're still waiting for them to arrive. Absolutely disgusting and disappointing! Will never shop with this company again and would recommend that anyone else considering ordering anything from Merchoid, to seriously reconsider.”

Helpful Report

Posted 3 years ago

“I purchased an item in October. It never arrived. Holly promised me a refund in December but the transaction was never processed. Holly asked me to confirm my postal address which I did, I never heard back from her. I have sent multiple emails and messages since, all have been ignored. My item never arrived and I have been unable to get a refund, this has been going on for 3 months. I would not recommend shopping with this online store”

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Posted 3 years ago

“Ordered something in October and NEVER heard from them again - have tried contacting several times and can only get an automated message. It's the middle of January! I just want my money back”

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Posted 3 years ago

“Never had any issues with the company. Always helpful and my items have always arrived, including preorders. I feel that this page is specifically only showing bad reviews as the story on Trust Pilot is completely different and those reviews are verified by the company, not "self verified" as on here. No actual proof they're legit customers”

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Posted 3 years ago

“I ordered jumper 5 months ago and they stole my money too. Guys should we mąkę class action lawsuit? My emails are ignored, 0 answers. I wont let them go with my money.”

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Posted 3 years ago

“Ordered a jumper. It came fairly quickly, but the quality is terrible. It's already falling apart after just a couple of wears. The seams are splitting. I wrote to the company to complain and have heard absolutely nothing back!! Would NEVER use them again. Total garbage, considering they're not even that cheap. I would zero stars but it's not an option.”

Helpful Report

Posted 3 years ago

“Ordered July, they claim to have sent in Oct (no tracking), then said oh it’s COVID, it’ll be there by Dec 23; now playing no-speakies. Scam, scam, scam. Buy have the absolute hide to send me emails suggesting other cool Merch I might like to pay for and never receive.”

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Posted 4 years ago

“I would give a -1 if I could. Pre-ordered a Christmas sweater 3 months before Christmas, contacted them recently to cancel and get a refund and they basically told me the sale is done and their non-tracked shipment is somewhere they can't tell me and are not able to give any information since they do not track their shipments and used COVID delays as an excuse. I asked for a refund and they ignored me. Don't give these people your money, this site is a scam.”

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Posted 4 years ago

“avoid company , scammers”

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Posted 4 years ago

Merchoid is rated 4.6 based on 1,079 reviews