Sinch MessageMedia Reviews

Name: Sinch MessageMedia
Address: Level 24, 367 Collins St Level 8, 16 Kingston Street New Zealand, Auckland 1146 0800 686 964 White Collar Factory, 1 Old Street Yard, London EC1Y 8AF UK 0808 234 8246 461 Pacific Avenue San Francisco, CA 1-844-912-2350, Level 24, 367 Co, Victoria
Rating: 4.63

4.6 Rating 325 Reviews

94 %

of reviewers recommend Sinch MessageMedia

Company Reviews

Metrics

Info

4.6

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800155228

Email:

marketing-au@messagemedia.com

Location:

Level 24, 367 Collins St Level 8, 16 Kingston Street New Zealand, Auckland 1146 0800 686 964 White Collar Factory, 1 Old Street Yard, London EC1Y 8AF UK 0808 234 8246 461 Pacific Avenue San Francisco, CA 1-844-912-2350,
Level 24, 367 Co
Victoria
3000

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Sinch MessageMedia 1 star review on 28th July 2022

Pranjal R

Sinch MessageMedia 5 star review on 22nd February 2021

Tofunmi A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was going to cancel my service but Grant was provided outstanding customer support, and was able to resolve every issue and bring us back on board.”

Helpful Report

Posted 2 years ago

“A great fast way to reach many club members. Significant increase in number of responses compared to email - and almost instant as well”

Helpful Report

Posted 2 years ago

“I just got off a call with Alex, who helped me quickly sort through what could have been a time-consuming and extremely frustrating obstacle. And he did so with grace and good humor. What a lovely example of customer service. Thank you!”

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Posted 2 years ago

“I was connected with Lawrence as I was having difficulty understanding some of the subaccount features of MessageNet. Lawrence was really helpful in clearly explaining the process step by step. He also didn't mind helping me with all the questions I thought of during the session. Thank you for your patience! Look forward to sharing my new skills with my team.”

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Posted 2 years ago

“Good customer service”

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Posted 2 years ago

“Message Media has been instrumental in helping us communicate with research participants and facilitating recruitment. We are really loving it as a team! Thank you to Sarah for being incredibly helpful in the set up and Lawrence for following up from there”

Helpful Report

Posted 2 years ago

“I had a call today with Racheal Rhee and I was very pleased with the outcome. Racheal was kind, informative and very patient. It is so refreshing to reach a company that offers such wonderful customer service. Thank you so much, Racheal!”

Helpful Report

Posted 2 years ago

“My firm and team are very pleased with the service. What’s makes the experience better is having an amazing support staff to communicate with re any issues. Grant Huffman has been accommodating and response and pleasure to work with! 5 stars all around!”

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Posted 2 years ago

“Easy to sign up and helpful support available.”

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Posted 2 years ago

“Excellent online platform to get messages out to our employees who do not work in the office or onsite. Also ideal for sending group communications easily and quickly.”

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Posted 2 years ago

“Great software that connected the missing links in our marketing strategy and allowed us to retarget accurately and effectively to our audience. Our account manager, Lawrence as well as the whole team are always there to lean on for support.”

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Posted 2 years ago

“Does the job and time-saving, as I don't need to compose individual sms on mobile phone”

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Posted 2 years ago

“some arbitrary monthly limit is placed on number of SMS we can send per month. This is done without any explanation and prior warning. Our customer care department is shut for nearly 2 days due to this. Despite contacting the support 4 times through different channels it hasn't been resolved. Ridiculous service and tech support. The people in the support call center seem to be be supportive and courteous, i think its just the engineering team thats absent and uninterested.”

Helpful Report

Posted 2 years ago

“We have just recently incorporated Message Media into our business and can say that from the start both AJ and Katrina have been excellent. Whenever I have any questions or need a helping hand Katrina is always there to assist so that I get the resolution on the first phone call. Katrina also has excellent customer service. I will always recommend Message Media when I get the chance. Keep up the great work.”

Helpful Report

Posted 2 years ago

“As a member of an SMS team what you need in difficult times is a straightforward and quick response from the support service, so that's what you receive from Message Media... great assistance who understands what I need at the moment. Our guy Alex, has helped us providing guidance on technical problems and also to scale our SMS program in a smooth way. I can say that Message Media has done a great job to achieve our goals.”

Helpful Report

Posted 2 years ago

“MessageMedia has one of the quickest response teams I have worked with. Having set up three unique SMS programs, this was key in ensuring my company goals would be accomplished. I'm able to rely on a support team led by Alex, who understands my needs as a customer. We have been able to efficiently start and scale a new program without interruption. Working with MM has been reliable, friendly and rewarding.”

Helpful Report

Posted 2 years ago

“Very intuitive system and easy to use for a sophisticated operational environment for a company like us which has 100 branches. The customer success manager is very prompt and helpful throughout the implementation process. As a result, our company is expanding the scope of use of the system. Would definitely recommend it.”

Helpful Report

(Australia) - Posted 2 years ago

“Excellent support!”

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Posted 2 years ago

“I started using Messagemedia with a big project in mind and my account manager (Grant Huffman) has helped me through every step of the process.”

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Posted 2 years ago

“Rachel and Grant did a great job with the overview and answering all of our questions. We're impressed with support so far. Software is straight forward and easy to use”

Helpful Report

(US) - Posted 2 years ago

Sinch MessageMedia is rated 4.6 based on 325 reviews