Sinch MessageMedia Reviews

Name: Sinch MessageMedia
Address: Level 24, 367 Collins St Level 8, 16 Kingston Street New Zealand, Auckland 1146 0800 686 964 White Collar Factory, 1 Old Street Yard, London EC1Y 8AF UK 0808 234 8246 461 Pacific Avenue San Francisco, CA 1-844-912-2350, Level 24, 367 Co, Victoria
Rating: 4.63

4.6 Rating 325 Reviews

94 %

of reviewers recommend Sinch MessageMedia

Company Reviews

Metrics

Info

4.6

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1800155228

Email:

marketing-au@messagemedia.com

Location:

Level 24, 367 Collins St Level 8, 16 Kingston Street New Zealand, Auckland 1146 0800 686 964 White Collar Factory, 1 Old Street Yard, London EC1Y 8AF UK 0808 234 8246 461 Pacific Avenue San Francisco, CA 1-844-912-2350,
Level 24, 367 Co
Victoria
3000

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Sinch MessageMedia 1 star review on 28th July 2022

Pranjal R

Sinch MessageMedia 5 star review on 22nd February 2021

Tofunmi A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't find the interface easy to use. there are far too many steps to get to the end result. I'm in the process of handing over my current position and am writing notes for my colleague to show them how to use Message Media. I have counted 10 steps to get to the final screen which I think is ridiculous. And having to print out every screen as I cant remember myself which button to click on next. I also feel preparing the Excel spreadsheet is another time consuming exercise, ie, deleting all unnecessary fields , then changing the word "Mb Phone" to "Mobile", then copying and pasting those fields into another document (otherwise it wont upload). All too complicated. I prefer SMS through my regular email with two simple steps, but unfortunately am unable to use it due to spam . I had to call customer service which were helpful a couple of times to guide me through all the steps as at first I found it overwhelming, now its just very time consuming and frustrating to remember each time I use it. Sorry, not a fan.”

Helpful Report

Posted 4 years ago

Hi Toni, Thank you for taking the time to write us a review. We really appreciate your feedback and that you took the time to let us know where we can do better. We’ve recently made some major improvements to our website which have greatly improved the ease of use. We will be in touch with you shortly to take you through them, and hopefully make your handover process much less time consuming. Warmest regards, Scott

Posted 4 years ago

“We are very happy. User friendly and responsive support staff.”

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Posted 4 years ago

“Great and easy to use”

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Posted 4 years ago

“MessageMedia is improving and is very user friendly. Easy to access. Will definitely continue using MessageMedia.”

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Posted 4 years ago

“Easy to use”

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Posted 4 years ago

“Easy to use!”

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Posted 4 years ago

“So helpful! Don't know if I could do my job without it!”

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Posted 4 years ago

“Excellent service and easy to use. The people behind message media are very helpful and always pleasant.”

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Posted 4 years ago

“Can't complain about the service and the tools that we use. Our biggest gripe is from our customers complaining about the cost to send SMS. And we can't do much about that as we are just passing on the cost from MessageMedia.”

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Posted 4 years ago

“Great software, great serivce”

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Posted 4 years ago

“Good reliable service.”

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Posted 4 years ago

“Message Media are certainly very good when it comes to listening and adapting to customer feedback.”

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Posted 4 years ago

“Please, please add a feature where SMS can be received into SMS messenger with some form of alert. Add a feature where messages can be sent to email as well as sms”

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Posted 4 years ago

“Thanks for your ongoing support.”

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Posted 4 years ago

“User interface is easy to maneuver and clear/concise”

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Posted 5 years ago

“Very affordable and user friendly. Brilliant way of keeping in touch with clients. Highly recommended”

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Posted 5 years ago

“It does the basic job of texting but does not integrate with partners like salesforce or salesloft”

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Posted 5 years ago

“great app, easy to use - gets results”

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Posted 5 years ago

“Very easy and simple to use. Love it!”

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Posted 5 years ago

“Great quality company with excellent reliability, service and responsive when we need.”

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Posted 5 years ago

Sinch MessageMedia is rated 4.6 based on 325 reviews