“While the bus service is pretty good, sometimes the tap on tap off fails, however my main issue is with some of the bus drivers. Some of them can be so rude to the paying customers. Please stop taking taking your stresses and misery out on us.”
“A big Thank you for Metrobus today. When the bus came at 12.25 I was with my daughter who’s in a wheelchair, the bus driver told me there’s already someone else in the wheelchair area but straight away he called us a taxi, he was very very nice!!! I was really happy. It was raining and it’s Sunday so buses don’t come frequent. Than the taxi came after like 20mins. Thank you so much nice , kind bus driver hope there’s is a lot like you 👍 keep it up 👍”
“The M1 service started off impressively but has gradually, over the last few months become an appalling service. Almost every day there are 'ghost' buses that count down on the timetable then fail to appear (4 in a row on one occasion), some buses stop short on the route. As buses fail to appear the queue gets longer and buses get packed - people standing for the majority of the journey. As a non-driver I relied on this service but am now searching for an alternative. I don't blame the drivers, but this service is an embarrassment now. Dreadful.”
“ticket machines break down pretty often and you either have to be waved through or are not able to purchase a paper ticket. its not my job to have a phone ready to buy a ticket. you are a bus company the bare minimum that you can provide is the facility to print a ticket to travel on a bus service you own!
really poor in addition to lateness and cleanliness of the buses being subpar.”
“I'm 12 but I know a lot about metro bus some people like it some do not but I personally love it it's so good I love it having USB and free WiFi and it a really good that there reacting to climate change by getting hydrogen electric busses and really good just one thing can you improve route 23 by using nicer busses with USB and free WiFi and maby not using the old busses (6551 and 6550) maby use the hydrogen electric busses but really good services i really recommend metro bus and thanks metro bus you really deserve it”
“In what world is it alright to cancel every other bus, sometimes leaving you to wait in the cold for an hour, just to be sardine packed onto a bus with rude drivers that don’t understand there is such thing as too many people? This company is a joke. Overpriced for laughable service. I hope this company goes bankrupt.”
“With that service happen to me everytime almost, cancel buses, waiting time for number 10 bus it's a joke... 20 bus x2 pass on my bus stop and number 10 is still not coming.. And its weekend... How come on weekend nr20 is 2x faster than nr 10? Worst time ever”
“In currently at killinwood vale and I was planning on getting the 3:59 bus.
The bus arrived at killinwood vale at 3:55 and left on that same minute.
Therefore I now have to wait 44 minutes for the next one.”
“The bus driver was very rude to me to start with,I don't like saying everything is down to racism cos it sounds like a excuse but this driver stopped for every non-coloured person but me(me being the only coloured person on the whole bus) so he ended up stopping for a non-coloured person on the bus and I ended up having to walk all the way back as he passed my stop by far.The stopping sign and ping sound all went off.”
“Buses never turn up when they are supposed to. One minute they show on the app then vanish. Constantly making me late for work. Customer services don’t care just blame covid or staff shortages. How come 4 times as many buses go by in the opposite direction. Poor management and planning. Buses are dirty”
“When I get the bus in the morning for work it would say due, then it comes of the screen . I genuinely don’t under Stand why but there should be a sign or a warning. I’ve been late multiple times because of this and it’s not nice .”
“Hi I’m 16 and I was waiting for the bus to get to my part time job because I need to provide for my family and they drove straight past me because they were going too fast on the dual carriageway and the driver just looked at me with my arm out and continued driving anyway. I am really upset and I don’t know how to get to work on time now”
“That Metrobus have to sort out their ticket printing machines.
Oh sorry, mate I do not have a change I'll print out the voucher for you.
Oh no, the print machine doesn't work I don't have a change, sorry mate.
Is that is some charity bus!?”
“Drivers on the local orpington buses seem to allow dogs on the buses but the owners let their dogs sit on the seats where their poopy bums come into contact with the material then we have to sit on these seats with our clothes picking up whatever left by them including fleas! Children put their hands on the seat when boarding and leaving so what are they picking up. Some people are totally inconsiderate. These buses don't get cleaned properly as it is but why should we pay fares to sit on a seat where a dog has left behind whatever it has. Refuse an animal unless it's caged going to the vets or advise the person they have to stand with their pet remaining on the floor away from the seats.”
“Your bus drivers are incredibly rude. I was waiting at the bus stop and 2 of them stopped and drove past me knowing I was there. If you are wanting to work with the public don’t be so rude to them and smile for once and actually let us on when there is so many seats. Absolutely appalling.”
