MFI Medical Reviews

Name: MFI Medical
Address: 10695 Treena Street, Suite 105, San Diego, California
Rating: 4.67

4.7 Rating 2,910 Reviews

94 %

of reviewers recommend MFI Medical

Company Reviews

Product Reviews

Info

Visit Website

Phone:

8588317718

Email:

info@mfimedical.com

Location:

10695 Treena Street, Suite 105,
San Diego
California
92131

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The shipping was delayed, stated 1 day then kept receiving emails regarding delay in shipping. still waiting on item”

Helpful Report

Posted 3 years ago

Hello Annette, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. It looks like your order was shipped and is in transit! Please refer to your email for tracking information. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I didn't like the picture of the cable I'm purchasing, it didn't show the plugs.”

Helpful Report

Posted 3 years ago

Hello Ali, Thank you for your honest feedback. Our development team is going to look into this and contact the manufacturer. We hope to be able to offer you an explanation soon. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“First time ordering was pretty easy, will provide review once equipment comes as well.”

Helpful Report

Posted 3 years ago

Hello Joy, Can't wait to hear from you again! We sincerely appreciate your feedback. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“great process so far.”

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Posted 3 years ago

Hello Stephanie, That's great to hear! If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“For some reason it made me start all over again after a discount code did not work.”

Helpful Report

Posted 3 years ago

Hello Kathleen, Thank you for your honest review. You can still use your discount code! A discount code not working could indicate the items in your cart did not qualify. Please check the terms of the code you received to ensure you are able to use it on your next order. If you are unsure, please do not hesitate to contact your account manager by phone or email with the code and they would be happy to check for you. Thank you, MFI Medical

Posted 3 years ago

“It was quite easy to order.”

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Posted 3 years ago

Hello Rosanna, Glad to hear you had an easy going experience with us. We appreciate your feedback! If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“I finally got Sierra to help. I have sent many emails. She was extremely helpful today and the order was placed”

Helpful Report

Posted 3 years ago

Hello Diana, We're always happy to help in any way that we can. Thank you for your feedback! If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“difficult to get anyone to help you,”

Helpful Report

Posted 3 years ago

Hello Sandra, You can find your account manager's direct phone number to call or text them as well as their email on our website: https://mfimedical.com/pages/find-your-account-manager Our business hours are Monday - Friday 7 AM - 5 PM. If you leave a message outside of business hours our team will return your call the next business day. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“Need to improve live chat to answer questions”

Helpful Report

Posted 3 years ago

Hello Pauline, Thank you for your honest feedback. Our live chat connects to our team and is available during business hours; Monday - Friday 7:00 AM - 5:00 PM PST. When outside of business hours, our team will respond first thing the next business day. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“Shipping took too long, waited a month for the product to be processed and shipped.”

Helpful Report

Posted 3 years ago

Hello Courtney, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I tried to call but just rolled around in voicemail”

Helpful Report

Posted 3 years ago

Hello Klaus, You should have received an email with your account manager's direct phone, email, and text message number. Here it is again: Yann Belmonte | Account Manager Direct/SMS: (858) 239-7936 yann@mfimedical.com If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“Need more information on shipping and shipping speed”

Helpful Report

Posted 3 years ago

Hello Jen, Your order has been delivered! Please check your email for your confirmation email with the estimated delivery range. You should have also received an email with tracking information. If you did not receive these emails, please check your spam or contact our team. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“I get feed back from you that states we have points to use towards new purchases but I never see a spot where we can request the points be applied!”

Helpful Report

Posted 3 years ago

Hello Penny, To redeem points online, please be sure you are signed in with the email you place orders. At checkout, select how many points you would like to redeem using the slider bar. Click on the "redeem" button to apply those points as a cash discount to your cart. Every 100 points are equivalent to cash savings of $1. Please visit our support center that has an image of what that should look like as well as further information: https://support.mfimedical.com/kb/price-payment-tax/rewards-program If you continue to have issues, please email your account manager so that we may look into your rewards account. Or call us while you are checking out and we would be happy to help you over the phone. https://mfimedical.com/pages/find-your-account-manager Thank you, MFI Medical

Posted 3 years ago

“Idem was as expected, only issue was you were out of stock so my deliver was weeks.”

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Posted 3 years ago

Hello Phil, Thank you for your honest review. We're sorry to hear your order was affected by the recent supply chain issues our manufacturers have been experiencing and thank you for your understanding. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“We don’t give out cell numbers. There should be an option for that!”

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Posted 3 years ago

Hello Dr. Benson, Thank you for your honest feedback. There is an option to enter your business phone number. If there was an issue at checkout please contact us by phone or email at your earliest convenience so we may edit your order. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“Good”

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Posted 3 years ago

Hello Sunciaray, Thanks for your review! If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“Difficult to use separate "Bill to" address to use business credit card, but have a different shipping address, our home, which is a lot safer and shippers always arrive at office too early!”

Helpful Report

Posted 3 years ago

Hello Dawn, Thank you for your honest feedback. At checkout, you should be able to enter a different shipping address than your billing address. If unable to, it could mean your cart has an item dropshipping from a manufacturer that only ships to the billing address for security reasons; medical equipment and supplies are sometimes restricted to specific addresses to prevent access to the general public. Please feel free to contact your account manager prior to placing an order, and they can make an order for you with your preferences. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“ordering was easy. now let's see if I really get what I ordered btwn Jan 15-26th”

Helpful Report

Posted 3 years ago

Hello Cheryle, Can't wait to hear from you again! We sincerely appreciate your feedback. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“Awensome”

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Posted 3 years ago

Thank you Manuel! We appreciate your review. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“YEAH”

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Posted 3 years ago

Hello James, Great to hear! We appreciate your feedback. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

MFI Medical is rated 4.7 based on 2,910 reviews