MFI Medical Reviews

Name: MFI Medical
Address: 10695 Treena Street, Suite 105, San Diego, California
Rating: 4.67

4.7 Rating 2,910 Reviews

94 %

of reviewers recommend MFI Medical

Company Reviews

Product Reviews

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Visit Website

Phone:

8588317718

Email:

info@mfimedical.com

Location:

10695 Treena Street, Suite 105,
San Diego
California
92131

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I thought I was purchasing the full otoscope, however, it was only the otoscope attachment. The picture for the otoscope was misleading as it shows the otoscope and handle combined (the main product picture). When I looked back at the description of the product I purchased, it does say that the handle is not included but only after you put it in the cart (I didn't notice until after I received and opened it). The return policy says that they don't accept returns that have been opened and that they dispose of items that don't meet return requirements. I didn't feel comfortable returning the product because I felt that I would be throwing away $200. On a positive note, the product was competitively priced. I think the product picture should be of what you will actually receive.”

Helpful Report

Posted 3 years ago

Hello Cherie, Thank you for your honest feedback. We're sorry to hear you felt misled by one of our product listings. The product you ordered has several options, and certain ones include the handle, so the first picture provided shows both parts. When you select the option for just the otoscope attachment, the picture will change to show the photo of what you will receive. We have also added to the dropdown "Power Handle Not Included" when you select the option. We will escalate this product listing to our Content team so they can work on making the website clearer. We understand your frustration at not being able to return your order, but we appreciate your understanding of our manufacturer's policies. We have awarded you 500 points in your rewards account for this unfortunate circumstance. We strive always to provide an excellent experience! If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I wish the website would show me my past orders”

Helpful Report

Posted 3 years ago

Hi Tiffany, Thanks for leaving us a review! To see your past orders, log on to your account, then head to the left side menu and click on Orders. https://mfimedical.com/account/login If you have any issues, please email or call your account manager to make sure your online account is set up right. https://mfimedical.com/pages/find-your-account-manager If you have any questions or need further assistance with your order, please don't hesitate to contact us. Thanks, MFI Medical

Posted 3 years ago

“that would be appreciated to improve clear info.”

Helpful Report

Posted 3 years ago

Hello David, Thank you for your honest feedback. For more information on the product, please scroll to the Description section. You will also see a Features, Specifications, and Literature section with more information regarding the product. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I had a $5 credit to redeem points but it got taken away....”

Helpful Report

Posted 3 years ago

Hello Mark, Thank you for making us aware! We see here on your account that on October 1st, 500 points were redeemed as a $5 off coupon. That coupon has a status of “unused.” You may use that code by copying it and entering it at checkout, or we can cancel that coupon and refund the points back to your account. Your account manager will be reaching out to see which method you prefer! If you ever have an issue with your points, you may find the rewards widget on our website in the bottom left corner (be sure to be signed in to your account). Click on “Your Rewards” at the top to see all rewards redeemed on your account. You can see past used points (issued as personalized discount codes) as well as unused codes you may have redeemed at checkout but abandoned. If you have any questions or need further assistance with your order, don’t hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

“Placed an order and did not receive product. I called MFI and was told that it was delivered but they would check out the case and see if it was stolen. They never called me back. i will try to see if they will make the transaction right. the mask Iordered are the best but they don't do me much good if i can't get them.”

Helpful Report

Posted 3 years ago

Hello Michael, Thank you for your honest feedback. We're sorry to hear you had a misplaced package. Our team can help you contact the shipping provider and file a claim. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“very hard to reach someone to order and/or ask questions. didnt want to order before checking a few things out could never get anyone and when did for only one question very untimely response”

Helpful Report

Posted 3 years ago

Hello Teche Action Board, Thank you for your honest review. We appreciate your feedback and are very sorry you had this unusual experience. We have escalated this to upper management and are working on a solution. Please rest assured a member of management will be reaching out to rectify the situation and ensure you are pleased with your purchase. If you have any questions or need further assistance with your order, don’t hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I tried calling your company while processing this order since I needed to take the taxes off but no one answered. I have submitted my resale certificate via email. I hope you guys refund me the taxes.”

Helpful Report

Posted 3 years ago

Hello Franco, Thanks for leaving us a review! I see here your account has been updated to be tax-exempt. You will receive a refund notification shortly from our accounting department. We appreciate your business. Let us know if you have any questions or need further assistance with your order. Thanks, MFI Medical

Posted 3 years ago

“I ordered equipment and it was substituted for stuff I would have NEVER ordered. Now I am trying to get the stuff that I initially ordered. Just got of the 2nd phone call and I am still tracking my stuff.”

Helpful Report

Posted 3 years ago

Hello Robert, Thank you for your review. Tracking information shows you received the items you ordered with no substitutions made. Please contact us if you believe this is in error. We look forward to speaking with you. If you have any questions or need further assistance with your order, don’t hesitate to contact us by phone or email. Thank you, MFI Medical

Posted 3 years ago

MFI Medical is rated 4.7 based on 2,910 reviews