mFortune Casino Reviews

Name: mFortune Casino
Rating: 2.60

2.6 Rating 304 Reviews

43 %

of reviewers recommend mFortune Casino

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2.6

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Phone:

01384880842

Email:

support@mfortune.co.uk

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mFortune Casino 1 star review on 15th May 2022

Angelo

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an offer for 100% deposit, I was told the offer expired within 24 hours, I applied after about 10 hours, I made a £50 deposit, but I did not receive the 100% bonus as expected, only 10%, when I complained mfortune removed/stole all my funds saying I had played them threw when I had not spent a single penny, WARNING THESE PEOPLE ARE CROOKS !”

Helpful Report

Posted 6 years ago

“Have had confirmation from Vodafone and EE that if a customer does not pay their phone bill when a deposit is made via mobile phone Mfortune is still paid the money for the deposit. Have found no evidence whatsoever that Mfortune returns the money to the mobile network. Mfortune claim that they have a "duty of care" to the networks to ensure bills are paid. Mfortune are actually just taking deposits made by phone credit from people who may be spending more than they can afford and refusing to pay out, which falls under several theft act offences. We are a team of paralegals and practising solicitors working on behalf of several Mfortune customers building a case to present to the UK Gambling Commission and the Serious Fraud Office.”

Helpful Report

Posted 7 years ago

“A 4th and final update on mfortune (I hope), following on from the three immediately below this one. Attempting to withdraw winnings took 7 days and 10 pieces of documentation to prove mine and my wife's identity, our marriage and our address. It wasn't worth the effort to be honest and I've now requested to close the account. If you're considering a gambling website, don't bother with this one. I don't get the impression they set out to rip you off, they just make it incredibly difficult to take money from them, I am certain many people just give up before the end. Stick at it and don't let them put you off, if you have winnings!!”

Helpful Report

Posted 7 years ago

“Another update on the two reviews immediately below this one: Another phone call to mfortune today resulting in a request for a "final" piece of documentation (standing at 10 in total now) to prove I am who I say I am. I have so far sent a copy of my passport, my wife's passport, our marriage certificate, letters sent to me at our home address, letters sent to my wife at our home address, a letter sent to both of us at our home address and now 2 screenshots of our paypal account. And they still need further identification. Let this be a warning to those who consider using this website. I'm more excited about closing the account than I am receiving the money (which I still have doubts that I will receive). Further update to follow”

Helpful Report

Posted 7 years ago

“An update on the review directly underneath this one: I called again and have now been asked to send 2 further pieces of identification, including my marriage certificate and a paypal screenshot, taking it to a total of 9 so far. Will update again so everyone knows what is required.”

Helpful Report

Posted 7 years ago

“5 days ago I made a withdrawal of £26, after depositing £15. I received a text this morning asking me to call them and by the end of the call, they had asked for 7 (seven) separate pieces of documentation, including mine and my wife's passport, in order for me to receive my winnings. I laughed throughout the call and having just checked all these reviews, I realise I'm not going to get the money I am owed. It's scandalous and this business should be closed down for fraud.”

Helpful Report

Posted 7 years ago

“Played all games for a while big rip off no-one seems to win jackpot on any at all”

Helpful Report

Posted 7 years ago

“I won 100 pound a montha go and even though I have been constantly in contact with them I am still yet to receive my money, just constantly being fobbed off”

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Posted 7 years ago

“Love this site”

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Posted 7 years ago

“This is a safe loyal site”

Helpful Report

Posted 7 years ago

“Hi has anyone actually had a payout I have requested a withdrawal of £37 which I won with my free credit and referral bonus I gave sent my birth certificate and they asked for proof of I'd which I sent a copy of my bank letter they have said it is processing now but I'm just wondering if I'm wasting my time for £37 Thanks natalie”

Helpful Report

Posted 7 years ago

“If I could of I would of selected 0 stars absolutely disgusting how this company works still haven’t received my wins from last week today get phone call they need more information before they pay me my money I won and then I have to now wait extra days fails to tell I this when you wish to withdraw your money just says you will be paid in 3working days when they told me on phonebthats just on some people they ring you day before u revive the money to say they need extra information and said a driving license is not good enough for proof of address as I may have moved all through my license is 10daya old I will never be using this mfourntes again rip of little CUNTS I advise you not to use them”

Helpful Report

Posted 7 years ago

“Non riesco a aprire”

Helpful Report

Posted 7 years ago

“Still waiting for my withdraw ain't received anything were is my money”

Helpful Report

Posted 7 years ago

“Disgusting obnoxious rip off merchants Everything wrote about this site below is true .. Cocky arrogant so called customer service agents too.. (Well trained on how to fob you off) Even their ID scanner is made to scan your pics blurry so that they keep asking you to send another! It's easier to apply for a passport than to get accepted of these rogues even though they'll happily take your money off you before they know anything about you! I've never been so disgusted and I hope the gambling commission investigates This low down unscrupulous robbing site!”

Helpful Report

Posted 7 years ago

“Played through £40 and ended up with £36. Requested a withdrawal 7 days ago...4 separate pieces of info requested including proof of my phone number!?? Withdrawal has still not been processed! WORST WEBSITE EVER! All this to withdraw £36??? Never experienced this with other sites and there's not many I ain't a member of. Avoid avoid”

Helpful Report

Posted 7 years ago

“I've been intouch with the gambling commission over these fraudsters and I'm also getting InTouch with trading standards too. There quiet happy to take your money but won't pay up your winnings regardless of how much information you provide them with. Do not give this company anymore of your money.”

Helpful Report

Posted 8 years ago

“Won around a 1000 pounds on poker . Called it a day while I'm up . Made the withdrawal waited 7 working days they never paid up rang them just kept fobbing me off all delaying tactics ended blowing the lot out of frustration”

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Posted 8 years ago

“Fraudsters!!! I won around £80 and before they paid out they asked for proof of ID. I sent photos of bank card, passport and then after that wasn't sufficient I had to apply to NHS to get a medical card. Just won there for my second time and they are now asking for proof that I pay my phone bill. My phone is in my sisters in laws name and therefore they require her proof of id age and address which I am not prepared to do. I have never used my phone for payment and have been with Mfortune for over 3 years. It seems to me they make it as hard as possible to collect any winning as possible. I will be persueing this through small claims but if you are thinking about using this company......don't!!!!”

Helpful Report

Posted 8 years ago

“Never felt so robbed in all my life, been trying to cash out £300 for weeks sent I'd letters phone bill everything they asked of me yet still not good enough, I will not be playing again so instead of being messed about I reverse withdrew and had 100 pound spins so do not play this game scam”

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Posted 8 years ago

mFortune Casino is rated 2.6 based on 304 reviews