MGI Golf Inc Reviews

Name: MGI Golf Inc
Address: 3702, Las Vegas Boulevard North, 3702, Las Vegas Boulevard North, Las Vegas
Rating: 4.34

4.3 Rating 1,266 Reviews

82 %

of reviewers recommend MGI Golf Inc

4.3

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

MGI Golf Inc 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the clip and a short time later a friend said he had an extra one. When I tried to cancel the order I was told the order had already shipped. I asked if it could be sent back and was told I would receive a $16.50 credit, however the cost of shipping was to be on me. Because of a cost of $15 for shipping I decided to keep it. I didn't find the help re this issue very helpful as it would have cost me approx. the same to return the item a to keep it.”

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Posted 9 months ago

“The product arrived timely, really disappointed that had to replace same item that just broke off with normal up.”

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Posted 9 months ago

“I contaced MGI as my remote was not working well. Although my model is no longer available, I was given very good advice re cleaning the contact points. That worked well until one of the buttons fell off (unrelated)..so I had to buy a new case.”

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Posted 9 months ago

“My Caddy died and MGI told me that I need to replace the Motor Controller. I bought and replaced the Controller but it didn’t fix the problem. Then I was told to unplug the USB port connector and that fixed the problem. I think MGI should have told me to try unplugging the USB connector first because that was much easier thing to try than replacing the Motor Controller and this fix was free too. Although MGI agreed to take the Controller back but still it cost me $11.55 to ship it back.”

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Posted 10 months ago

“I love the cart and I bought second one for my wife. It was arrived and not opened yet. I will return it for the following reason. I was told gear box is not under warranty, then what else under? That is the only one it can be damaged easily just like in the car. In the car the gear is under warranty.”

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Posted 10 months ago

“The purchase and delivery of my new remote were good. I was, however, disappointed that I received no consideration for the fact that I was replacing my previous remote which was less that 2 years old and fell apart even though it was always handled carefully.”

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Posted 10 months ago

“It keeps turning to the right. No straight ahead.”

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Posted 11 months ago

“Happy with product, a replacement battery, but MGI Golf would be better served if the company provided the means to dispose of the original depleted battery. When/if they do so, I'll change my rating to 5 stars.”

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Posted 11 months ago

“Product is great! But what MGI charges to ship parts is obscene.”

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Posted 11 months ago

“Tip backwards way to easily. Have 10 pound weights in golf bag to keep it from tipping”

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Posted 11 months ago

“It took numerous e-mails with MGI to get someone to recommend that I purchase a new remote for my buggy. The time it took to do accomplish this was about 3 weeks. Needless to say, this was frustrating. However, now that I have my new remote the buggy works fine.”

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Posted 11 months ago

“It’s a little fragile, the purpose is spot on but I bought the replacement as a back up because I’m pretty sure it will eventually break. Also, the insert that it slides in comes unlocked while operating in the down position. BTW : The motor has been making a whinny sound at certain speeds almost since I bought it. I have 213 total miles on it so far in an about 6 five months.”

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Posted 1 year ago

“I think they should expand their parts list a bit. I had the plactic tab break off the upper bag support and they wanted me buy an entire upper arm assembly. The piece can be removed with two screws. Plus the shipping costs are outrageous as flat fees on even the smallest items. Not good at all.”

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Posted 1 year ago

“Product works as expected but I feel it was overpriced at $75 per wheel”

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Posted 1 year ago

“I have reach out to the company for assistance with connectivity but the customer service is terrible. The app will not allow me to pair to the trolly due to saying account already exist meaning I have no access to the phone app. Also the gio fencing does not work. I update my course and try to test around a bunker it failed. I am still looking for help with pairing. I would love to hear from the company.”

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Posted 1 year ago

“The item might be good so I asked the question could the remote drain the battery answer was we suggest you charge it each day, not very helpful”

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Posted 1 year ago

“Wasn’t happy with the hood for the bag. Was back to front meaning the high point was where your irons go and the low point where the driver went. Didn’t seem to fit well with gaps front and back . Not sure why you went with it. Fortunately I emailed you and getting the correct one sent out.”

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Posted 1 year ago

“I bought a new remote battery and my cart and remote are not pairing and working together.”

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Posted 1 year ago

“The clip to my remote control broke. After 3 years of use, it understandably broke. The replacement cost for a simple piece of plasic was pretty high (apox $16), but to addinsult to injury, the shipping cost was even greater than the cost of the part.”

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Posted 1 year ago

“I love the Navigator AI Caddy, but the accessories are not the same quality.”

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Posted 1 year ago

MGI Golf Inc is rated 4.3 based on 1,266 reviews