millybridal Reviews

Name: millybridal
Rating: 1.80

1.8 Rating 90 Reviews

20 %

of reviewers recommend millybridal

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1.8

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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millybridal 1 star review on 13th June 2024

VMC Lees

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I could give zero stars. Terrible customer service. Can’t submit tickets without ‘Bad gateway’ error messages. They will not accept returns (even though their basic return policy says they will refund as long as it is not custom fitted).”

Helpful Report

Posted 3 weeks ago

“They sent my dress to the wrong address and will not refund me or call me. They said this is a problem on my end not theirs, they made it and sent it and i need to figure out the logistics.”

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Posted 1 month ago

“so bad, won't accept refund and dress looks NOTHING like the picture, absolute scam do not buy!!”

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Posted 2 months ago

“My daughter ordered her room dress from here, one of the straps snapped when she tried it on. Contacted Milly Bridal who flatly refused to allow a return saying that it was ok when it left their warehouse. Absolutely disgusting customer service. My daughter was left with a dress that cost over £100 that she couldn’t wear. I will never shop here again and would ask people to think seriously before they do.”

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Posted 3 months ago

“Awful quality dress that took ages. Really difficult to get a response from anyone, would not accept return. Anyone who I did get hold of was rude- maybe a language barrier with them being based in china. Awful, do not use”

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Posted 4 months ago

“Ordered a dress, they will NOT accept a return even thou it doesn't fit - take ages to reply to emails, rude - unhelpful! will never order from them again.”

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Posted 4 months ago

“RUBBISH - made to measure £137 -fabric stained and full of marks does not fit my daughter at all - company refused a refund or return - shipped from China - paid for fast delivery which took weeks and weeks - customer service refuse to communicate - making complaint via Paypal and AMEX - DO NOT USE MILLY BRIDAY - very poor quality - SCAMMERS”

Helpful Report

Posted 4 months ago

“Do not buy from this website. The dress I ordered came in a totally different colour not even close to the colour I ordered, was told they will not refund as it says colours look different which I appreciate but not to the extent that mine was. I ordered dark pink and was sent a baby pink but still refused to refund even though their returns policy states if colour is wrong refunds will be given. The dress is of poor quality looks nothing like the picture with sequins sporadically placed, heavy material and just looks awful.”

Helpful Report

Posted 4 months ago

“The dress was horrible. It looked nothing like the pictures. The dress was made of cheap material and it had a rip on the sleeve. When I placed the order, I was given one date and after the date passed and I started questioning the delivery I finally received the dress days before prom. We had to order a dress and overnight it so that my daughter could have something decent to wear. Not recommended at all!!!”

Helpful Report

Posted 4 months ago

“ZERO STARS for MillyBridal.com (UK) - Avoid at all costs. My daughter ordered a prom dress on from this website. She fell in love with the picture and colour of the dress. Although the company had mixed reviews we decided to go for it as she hadn’t seen any others so liked. Needless to say we did not get what we ordered by a long way. So disappointed. We were refused full back saying they made the same dress. False advertising as was advertised as sequins but it was cheap material was flecked with silver. Built in breast pads visible through the material and in completely different positions which was laughable. Colour more candy pink rather than blush/pale pink”

millybridal 1 star review on 4th June 2024

Helpful Report

Posted 5 months ago

“Scammers! Ordered through PayPal the delivery was far enough out it should have been here a couple weeks before event. Day of event and still not even shipped! Couldn’t get them to give me shipping info. Started a complaint through PayPal and then they shipped it after the fact! They offered for me to keep the trash product and refund 20% still no refund! Do not buy from them!”

Helpful Report

Posted 5 months ago

“Dress not as pictured on website nor was the size a standard one like all others in the closet of the same size. 0 at best.”

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Posted 5 months ago

“Avoid at all cost, my daughter ordered a dress in champagne received a gold coloured awful quality! to be told no return. Absolute disgrace!! SCAM! Please avoid they say made to order which is rubbish dress shipped from China.”

millybridal 1 star review on 29th April 2024

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Posted 6 months ago

“Didn’t ship my dress on time. No customer service to speak to anyone or request returns.”

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Posted 6 months ago

“It is a SCAM The dresses come from China not from the UK and are awful quality The wedding dress I ordered looks nothing like the photo. The material of it is awful quality. It was meant to be light and airy and it came big, chunky and heavy. I also gave my exact measurements to have it custom made and paid extra for it but it also came too big in my bust and way too long and I can't return it and they won't refund me for it. Don't order from them!”

millybridal 1 star review on 24th April 2024

Helpful Report

Posted 6 months ago

“Do not buy from here they refused to give me my money and dress looks nothing like online at all look at the online pics and look at the pics customer service sent me and to top it off said 3 to 6 days delivery and took 2 weeks”

millybridal 1 star review on 13th April 2024

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Posted 6 months ago

“Trustpilot reviews Thanks for your review! Uk Millybridal Your review is pending.Read more Stacey Donnelly 0 reviews GB Rated 1 out of 5 stars Zero stars & please be warned!! I am writing this review to warn other people of purchasing from Millybridal. My 17 year old daughter bought a formal dress at a cost of £85. First of all delivery was late, then when she received the garment within 30 minutes of trying it on, she requested a refund. The standard of the dress is horrendous, I can only describe it as if a pupil made it in a school Home Economics project. Such poor quality. Request was denied because apparently they "make dresses to order only". I refuse to believe this. They responded to my daughter & myself both with the exact same automated emails. On their terms & conditions it states a refund request should be initiated within 7 days & still they refuse it. I believe this to be A SCAM. Please avoid this company at all costs if one wishes to avoid such disappointment of a dream dress & be out the sum of a lot money.”

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Posted 6 months ago

“Awful. I’d give no stars if there was an option to. We ordered a standard dress and double checked the size per charts, a total different color and size came to us and the company is refusing to let us return, claiming it was a custom order which it was not. Definitely don’t buy, it’s a scam.”

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Posted 7 months ago

“Been asking for refund since I placed the order. Still waiting. This is a scam and horrible company! Don’t waste your money!!”

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Posted 7 months ago

“Color received was totally different than what was received. Denied return or refun, terrible!!”

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Posted 8 months ago

millybridal is rated 1.8 based on 90 reviews