millybridal Reviews

Name: millybridal
Rating: 1.80

1.8 Rating 90 Reviews

20 %

of reviewers recommend millybridal

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1.8

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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millybridal 1 star review on 13th June 2024

VMC Lees

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a dress that was a completely different color than shown on website, I was told I could not return. This is terrible customer service, DO NOT TRUST THEM.”

Helpful Report

Posted 9 months ago

“DO NOT PURCHASE A DRESS FROM MILLYBRIDAL.COM!!!! Horrible customer service! My daughter bought a dress for homecoming dance and chose a size 2 based on their online measurement chart. The dress arrived and was WAY too large in the bust. Took several attempts to reach customer service. We emailed a photo of the dress and requested a return and refund. MillyBridal came back and said the dress my daughter ordered was "made to order" and cannot be returned. "Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy:"- MillyBridal We did not give specific measurements for the dress we purchased, we simply chose a pre-designated size on their website. This company is extremely misleading and no one should purchase from them!!! BUYER BEWARE”

Helpful Report

Posted 10 months ago

“Complete scam!!!! Paid extra for a custom sized dress.. Received totally wrong dress! Tried on out of desperation and the wrong dress was huge. Emailed company and days later got a broken English response....I emailed and emailed only to get the same response each time. Refund was refused. Luckily my daughter found another dress. Do not waste your money or time!!!!!”

Helpful Report

Posted 11 months ago

“Dress did not look at all as pictured. It had numerouse flaws on it. The dress was unwearable and looked like a child had made it. I sent pictures and was refused a full refund. Do NOT buy from this company.”

Helpful Report

Posted 11 months ago

“Horrible customer service. They do not return emails and will not refund my money for a dress that is too small and horrible quality. They are a scam.”

Helpful Report

Posted 1 year ago

“Terrible customer service and will not accept returns”

Helpful Report

Posted 1 year ago

“If I could give them a 0 i would. This company is horrible to deal with. Many days between communication when trying to get status of order. I measured my daughter and ordered per the chart the dress came and was so big on her. They refused to refund me anything. Poor customer service told me I measure wrong. But every other dress she tried on in the size fit perfect. Poor customer service. Poor refund policy. Horrible experience. Do not order here.”

Helpful Report

Posted 1 year ago

“They dont answer your emails dont send your dress and they keep your money and don't pay for faster shipping because they dont ship your order buyer beware”

Helpful Report

Posted 1 year ago

“SCAM - They do not honor return policy. I ordered 2 dresses that did not fit correctly and they would not process a return. BUYER BEWARE.”

Helpful Report

Posted 1 year ago

“Like the others, I STRONGLY recommend avoiding them. We purchased a hoco dress for my daughter, followed the sizing guide, only to receive it and have the shoulder straps be so tight they left red marks after just a few minutes and it was painfully unwearable. Clearly, the sizing guide doesn't address height differences, but they are refusing the return anyway. Not to mention, we received. no shipping notice, they use some generic gmail account for communicating, and I opened two tickets on their website for the return, both of which they failed to respond to and I had to find the 'Linda smith' dressesofgirl@gmail.com account and try that to get a response instead.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS PLACE. THE DRESSES ARE VERY CHEAP. THEY DO NOT GIVE OUT REFUNDS AT ALL WHEN YOU REQUESTED THE DRESSES FOR A SPECIAL DATE AND THEY ARRIVAL AFTER THAT DATE. YOU CAN CALL ME 702-277-7399”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY!! I frankly wasted money on this company to receive a poorly made cheap looking dress. It didn’t even come in time for me to be able to wear it to the event it was for. Upon trying to return the dress (which has never been worn) I’ve had no luck and they keep saying that their returns department will get back to me. AN ABSOLUTE SCAM!! Don’t waste your time with this sham of a company, £120 down the drain and nothing to show but shabby fabric and rubbish customer service!!!!”

Helpful Report

Posted 1 year ago

“I will echo what many are saying here. They have no automated way to cancel an order online. And will only give you a full refund if you cancel in the first 24 hours. And because they are in Hong Kong, not the UK, by the time you cancel an order they will argue that it has been over 24 hours. I am literally having to have time zone discussions to get my money back. STAY AWAY”

Helpful Report

Posted 1 year ago

“I wish to give zero stars. Dress came later so my daughter she missed her prom. She even not open this pack and now no one respond about claim for refund which was raised a numbers time. Disgusting”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM THESE CHARLATANS I bought 2 dresses from these people as I was in between sizes and I bought the colour that I thought I needed for my wedding dress and now I am stuck with 2 dresses that I can’t use, spent £332 which I’m not getting back. They won’t have the dresses back. Customer service is a joke - they are repeating themselves over and over and coming to no conclusion nor is there any sense of responsibility towards the customer and how it affects them. By law you can have a full refund and the goods retuned within 14 days but they don’t seem to realise this that the law overrides their refund policy. Do not buy from these people. They are charlatans and only care about getting your money and not customer care, support or satisfaction.”

Helpful Report

Posted 1 year ago

“Ordered my dress said 8 days til arrival but 10 days later still not even on plane until late afternoon. Still hasnt arrived ive got prom tonight.”

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Posted 1 year ago

“I wish I could give them zero stars! My daughter bought a dress believing this was a UK site. The dress was expensive and took over 2 months to arrive. When it came it was awful - really stained and the quality was terrible. It was the wrong colour and did not fit, even though we sent measurements. They will not refund. They are a complete Joke.”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM Dresses are made in China and are awful quality. Paid £20 express delivery but took over a week to get here. Everything about this company is just shocking!! STAY AWAY!!!!”

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Posted 1 year ago

“ACHTUNG! FINGER WEG! SIND ABZOCKER!”

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Posted 1 year ago

“Dress is very late. Absolutely no communication. Prom is Friday and my daughter has nothing to wear”

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Posted 1 year ago

millybridal is rated 1.8 based on 90 reviews