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Milton & King Reviews

4.8 Rating 433 Reviews
B-
Happiness Grade

Milton & King have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

100.00%
Industry Average
I received my mural panels and they are absolutely gorgeous. I am having them custom framed as a large Triptych and can't wait to be able to install them. Very amazing and dramatic for such a reasonable price. Just beautiful !
- Catherine
I was looking for wallpaper for my wedding welcome sign, so I searched wallpaper stores near me and found Milton and king! I immediately went to their showroom after looking through their website and was blown away! First of all, if you can visit the Dallas showroom, I highly recommend it. It is stunning to see in person! The owners wife helped my mom and me out. She is lovely to talk to and was very helpful in pointing us in the right direction! I found my wallpaper within 5 minutes of being there! This was my first time using wallpaper, and it was seamless. The quality is outstanding, the price is fantastic, and the product is very easy to work with! I can’t recommend Milton and King enough! I will definitely be back for all of my projects!!
- Caroline
The samples arrived very quickly, which was wonderful! Not sure about the actual fabrics though. While the prints and the colors are beautiful, the fabrics themselves didn't feel like the quality you would expect for the price. The calvary fabric was especially thin, the Palermo was gorgeous, but the nap seemed to run left to right rather than vertically as it was printed.
- Victoria
A-

Delivery - Fast

88.89%
Industry Average
Lovely details in the pattern, paper quality is excellent, and delivery time was lightning fast! The unique designs in the Milton & King offerings are perfect for the descerning designer/end user.
- Diane
Great service, quick delivery to the UK, and helpful when I mistakenly ordered the wrong thing. It is expensive, but looks awesome and is unique! I can’t comment on install as we had it professionally done.
- Bianca
Product is top quality and delivery, considering it was from the other side of the world, excellent. However I have asked for my VAT to be returned and have had no contact from customer services. I live in Guernsey and we are not subject to VAT.
- Jim
F

Returns Process - Difficult

0.00%
Industry Average
Great wallppaper, but whatever you do don't make a mistake after 2 weeks. They will not take returns regardless of the circumstances. I am told this is "industry standard" but of course I am a homeowner not a design professional and I don't read the fine print. I misunderstood the "double roll" concept and now I am nearly $600 out of pocket for a powder room! Expensive mistake.
- Mary
90.00%
Industry Average
The paper I chose is stunning and the service from Milton and King was perfect.
- Katherine
Long story short, Hayley in Customer Service, went WAY above and beyond in helping me .
- Lisa
I had been looking for wallpaper but wanted something unusual but classy. The selections at Milton & King surpassed anything I had seen in months of trying to find "just the right paper". Their customer service department is fantastic. My paper hanger told me the quality of the paper I selected was top notch; some of the best he had seen and consequently it was easy to hang. I would highly recommend Milton & King.
- Michaela