Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 34,524 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 34,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 31st July 2024

2806

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered it on December 5th, 2022 and today (03/03/2023) still haven't received it, and very bad communication with customer service. I am very disappointed with Miniature Market, never going to buy anything from this page again”

Helpful Report

Posted 1 year ago

“This email for the review is a joke correct ? The order was never fulfilled and after I sent a few emails with no response. I called the customer service number left a message again with no response. Then I recalled and actually got someone was told the order supposedly shipped on 2-15-23 but there isn’t a tracking number that should have been generated. It was then explained to me that I will just receive a refund. When I asked why not just fulfill the order and reship the order. I was told we no longer have these items in stock so a refund is all that can be done. So I have no idea how exciting, enjoyable or even possibly boring the skirmish would be. I don’t feel it’s necessary to write a review for the individual miniatures I also ordered since they were never fulfilled or shipped”

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Posted 1 year ago

“Didn’t have it in stock. Never got a refund for it.”

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Posted 1 year ago

Thank you for taking the time to leave a review, John. We apologize that the item you ordered was out of stock at the time of fulfillment. However, the item was refunded back to your original form of payment on 2/13. Please reach back out to our customer service team if you have any questions or concerns regarding your refund.

Posted 1 year ago

“Package never arrived. Waited 30 days and was told nothing they could do but refund me my $. Total BS.”

Helpful Report

Posted 1 year ago

Thank you for informing us about your experience with Miniature Market, Rhett. We're sorry you encountered complications; we take your feedback seriously. We are very sorry for the inconvenience that you faced. We try to provide replacements to the best of our ability, as we want our customers to get the product they paid for. However, there are circumstances where the items are no longer available, and we would be unable to provide that. The customer may also prefer a refund instead of waiting for another package to arrive, in which case we will submit for a refund to be provided back to the original form of payment as quickly as possible. Once again, we apologize for any inconvenience this has caused.

Posted 1 year ago

“I received a copy of SOS Titanic instead of the copy of Woodcraft I paid for. Woodcraft is now sold out so my copy was sold out from under me I suppose.”

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Posted 1 year ago

“Still haven't received my book and I have not gotten a response to my email as to why in never arrived.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We're sorry to hear that your order was not delivered, and you haven't heard from our customer service team. Your information was forwarded to them, so you should be hearing from them shortly. We apologize for the delay and hope we can resolve your issue soon. Thank you for for choosing Miniature Market!

Posted 1 year ago

“Never got my product. Nothing to review. Don't trust this store!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, Theresa. We're sorry to hear that your order never arrived. There may have been some issues with the shipping company at that time, however, our customer service team would be more than happy to help you with a replacement or a refund. You can reach out to them via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 1 year ago

“Pre-ordered and was told long after the fact that mine had gone missing. Long time customer and don't feel the refund was enough. I mean some free points at the least. You know "We screwed up, we are sorry'' I can buy elsewhere but I like the site -_-”

Helpful Report

Posted 1 year ago

Thank you so much for your review, Anthony. We truly appreciate you taking the time to let us know how your experience was. We apologize for what happened, that your pre-order went missing and the amount of the refund was not sufficient. We understand how it feels when something like this happens, so we have also added some points to your account for you to use on a future order. Thank you for being a long-time customer of ours, and we hope to do better in the future.

Posted 1 year ago

“I haven't received my order yet. I don't know how to find it now as there's no tracking.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We're sorry to hear that your order has not yet arrived. Our customer service department should be sending you a tracking update via email as soon as possible, but as of right now, your order is still processing through your country. However, should you have any additional questions or concerns regarding your order, please don't hesitate to reach back out to our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429). Thank you for choosing Miniature Market!

Posted 1 year ago

“Miniature Market is a great company and I love the prices and customer service. My order was packed with so much extra plastic in such a large box that it's environmentally concerning. Since I'll be buying nothing from WotC or Hasbro for the foreseeable future due to the OGL 1.1 news, I look forward to buying indie games from them.”

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Posted 1 year ago

Thanks so much for the feedback, Theo. It's great to hear your thoughts on Miniature Market and I appreciate you taking the time to leave your review. I'm sorry your order arrived with so much unnecessary plastic in such a large box. We definitely need to work on reducing our packaging and look at more sustainable alternatives. We'll look into this and consider what steps we can take to make Miniature Market more eco-friendly. I'm so glad to hear that you love the prices and customer service we offer and that you plan to buy independent games from us in the near future. Is there anything, in particular, you would like to see us carry, any services you would like us to provide, or any other tips you have to help us improve? We'd love to hear from you! You can reach out to our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429) with any additional feedback and comments. Thank you again for shopping with Miniature Market!

Posted 1 year ago

“The gift card was never sent and I have not heard back from support. Really disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Emily. We apologize for the issues you mentioned - the gift card was never sent and you have not heard back from our customer service team. Regretfully, our customer service team has been a bit behind in responding to emails, however, we have successfully caught up. You should have received a response from our customer service team with your electronic gift card number. Please let us know if there is anything else we can assist you with and thank you for choosing Miniature Market.

Posted 1 year ago

“I haven't recibe my orders”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We're sorry to hear that your order has not yet arrived. Taking a look at your account, your order is scheduled to be delivered soon, however, please feel free to reach out to our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429) with any comments, questions, or concerns regarding your order. Thank you for choosing Miniature Market!

Posted 1 year ago

“I pre-ordered this item 9 months ago, it was not held for me, never included in shipment box, no replacement available and a measly $10 credit to compensate,.....how do you think I am going to rate, would go lower if I could. Honestly quite the nerve you have asking me to review, lol.”

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Posted 1 year ago

“These sleeves are trash alot are broken”

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Posted 1 year ago

“Didn’t fulfill preorder from 9 months previous but sold on store.”

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Posted 1 year ago

“I placed my order on Nov 28. It is Dec 28 and I have not received my order. I was provided with no tracking information. Very unhappy.”

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Posted 1 year ago

“problem problem”

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Posted 1 year ago

“I would love to review this product but it still has not arrived (ordered two weeks ago).”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We're sorry to hear that your order has not yet been received. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 1 year ago

“I don’t know the quality of the mini yet since it still hasn’t been delivered. It was due in on the 5th and now it’s the 10th and I still don’t see it. One mini could have easily been sent anywhere in the continental US in the amount of time it has been since I placed my order. It’s a little ridiculous.”

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Posted 1 year ago

“Never received my order. Still waiting to have it resolved!”

Helpful Report

Posted 1 year ago

Miniature Market is rated 4.9 based on 34,524 reviews