“The stuff sent does not match with whats advertised. Pathetic packaging and really not worth the price. Very poor quality. Got something different from what I had ordered.Complete sham and fraud perpetrating company.”
“Please don't buy from this company. They deliver damaged goods and bad quality due to that they have 7 day return policy. Very bad customer service. I will never ever recommend them again.”
“If I could give zero I would! The outfit is described as pink zari lengha. The picture shows a pink lengha with silver zari work. The outfit sent is red with bright gold zari work of the cheapest kind possible. Also the dupatta is described as "silk" but the material is actually "plastic". Mirraw is an absolute con outfit. Stay away.... You will neither be able to wear the outfit or return it and get a refund!! There should be criminal charges brought against Mirraw!!”
“Despite the website saying my payment has not gone through, payment was taken from my account. l sent the screenshot of the payment and was asked to wait for 24 hours. It's now been 4 days and they won't respond to my email”
“AVOID LIKE THE PLAGUE! TOTAL SCAM
As an international buyer I ordered an outfit and a necklace from the website. Big mistake! The items were of poor quality and did not fit. I contacted them asking about their refund process. I followed their strict instructions and paid £35 to return the item tracked and signed to the address specified. The tracking number showed it was delivered yet they stated they had not received it. They had told me to label the items as "defective" as part of the refund. They refused to give me my money back and Paypal sided with these criminals. Do not recommend anyone purchasing from here. Awful company with a typical indian mentality. They should be shut down.”
“VERY DISAPPOINTED!!!! I bought from Mirraw quite a few times and the outfits were beautiful, even recommended family and friends but NEVER AGAIN! I bought an outfit for my nephew's wedding when it came it looked NOTHING like the online photo. I have been emailing since 5/31/2024 and have not heard from them. I got an initial response that it was sent to their "concerned team", whatever that is. It's so unprofessional when a company takes your money immediately when you place an order but fails to meet its customer service obligations when there is a problem. The owner of this company hopefully is reading these reviews and will improve the customer service.”
“My experience with Mirraw has been highly distressing. I ordered £207 worth of clothing, but upon receiving the items, I discovered they were the wrong size. Following Mirraw’s protocol, I returned the items, incurring an additional £40 cost for recorded and tracked delivery. Throughout the process, I diligently informed Mirraw and provided all necessary details.
As I tracked the delivery, I was aware of the item’s location. Upon confirmation of delivery to Mirraw, I contacted them for a refund update. Despite providing tracking evidence that the items had been received, Mirraw claimed otherwise and requested that I remove an unspecified dispute.
This process extended over nearly three months, causing significant frustration. While £207 is a considerable amount for me, the customer service I received was appalling. However, once I contacted the CEO, my refund was processed almost immediately, revealing that there were no real issues with the refund.
This ordeal caused me significant stress and disrupted my plans, as I could not achieve the look I desired for a special occasion. I would not recommend Mirraw to anyone unless they are absolutely certain they will not need to return any items.
The service I experienced was terrible and deeply disappointing.”
“They increased price when I went to place the order. Then shipped me unstiched material even though I paid for customization. They were extremely rude and nasty and would not respond to emails and would not issue refund even after their item was returned. Very dishonest business.”
“Absolutely avoid shopping from here! There are way better sites that offer good prices and good service. I shopped from Mirraw a crepe salwar set couple of months back (October 2023) and after 1 wash the dress shrunk and left lot of color. It also started to tear. When I emailed the customer care team they kept dragging the case so long and its not resolved until now. I have not received my refund. They are duping customers. Why would they advertise saying ‘Money back Guarantee’ and then never offer my full refund? They just contact you each time but never actually resolve the case, As a customer I deserve the refund. DO NOT SHOP FROM here! They are scammers. Worst quality and worst customer service team who cant make a decision. You cannot return or get refund. So do not waste your time.”
“REPORT THEM TO USING ALL THE PLATFORMS, ALL.
Mirraw India/online is disaster all around. Their customer service is laughable, their communication is not reasonable. They asked me to take pictures of the items ordered and send it back via email unbelievable. They will not refund customers. I think they like money but there is a proper way to earn money. I was communicating with they from 5/18/2023 to 11/15/2023 daily emails. The amount was $144.80. they said it cannot be solved because is more than 7 days old problem, that same day called, BBB, Online business regulations, and finally local bank that owns the credit card that I used
I was refunded within 72 hrs”
“I am delighted with my purchases, the help I received in filling my order, the speed with which the order was filled, the quality of the fabric, the price I paid, the communication from the company, the high standard of the stitching and I cannot praise all those people involved with these processed enough. Thank you Mirraw! I will recommend your service and products to everyone I know and will order again from you in the future.”
“Horrible experience!! never buy from them. Delay in processing and shipping the order, incomplete order received, product did not match the pictures and no reply back from customer service on shipping the remaining items, refund or exchanges.”
“I bought a product for 160AUD and they sent the wrong item. 2 weeks on, they still have not acknowledged the issue. Don't buy from this place - you won't get your product and your money is also gone.”
“I have ordered items from mirraw and they haven't sent us the items and lied saying that they haven't received any payment from us when infact they have received the money . And they haven't responded to us after we emailed them .”
“DPD lost the parcel and finally admitted this after a lot of badgering. Mirraw then promised a refund which has failed to materialise after another lengthy period of emails going unanswered. Dont bother ordering if you want to be sure of good service and any vague semblance of care about the customer.”
“Mirraw is the worst Online shopping site with absolutely no customer care service.
I ordered two Indian men kurta set from Mirraw. One was nice and it fitted my son well. The other kurta set blue embroided silk sherwani. Product ID: 3141885 did not fit my husband well and I posted it back in good faith that I will get the refund of the item.
I posted this item and paid £17.99 for postage.
Total cost: 46.32 for the item + 17.99 for post= £64.31
I did not receive any refund for my item.
I tracked my delivery and found that the recipient refused to accept the delivery and returned. I have not received this post back!
I called up customer services so many times and spoke to an agent called Shankar who does not help. I also submitted a query form at Customer services to help refund for my item, they do not reply.
I am utterly disappointed and disgusted with Mirraw customer services.
They should not be dealing with International customers as in foreign countries these issues are dealt with utmost care and refunds are processed.
I hope no international customer buy any items from Mirraw because if anything goes wrong with the order, they do not help!
Please note that the tracking reference number with Royal mail: LG988809015GB”
