“I have had previous parcels from Mirraw delivered but this time they have made things so much worse. I cannot physically go and collect the parcel at the depot whose driver is unable to find my address. In the meantime I have received several parcels from the same depot and Mirraw has refused to refund the money saying that the parcel will be destroyed whereas it shows that the parcel has been returned to the sender.”
“It's a scam! Don't order from this site! They will find every way to rip you off!
I am based in Germany. I ordered a dress (order number: M102171622) and when I got it (after 1000 years), I see that it is not fitting me properly! Based on my estimation, I thought of a specific size but later I found I should have gone for a different size. Ideally, in Germany or in any civilized country, you can return the product within certain days without any question or giving a proper reason. But you can return. But in Mirraw, the answer to return is NO!
First, it will take 1000 years to deliver. With the delivery process, they provide ABSOLUTELY no information/update! So you don't know what's going on with the product.
And last but not the least, they have the worst return policy on earth! Not only do you need to bear the shipping cost to India, but you also are not even allowed to return the product if it does not fit you, or if you don't like it after receiving it. So if anything seems nice to you online, you order and after receiving you see it is not what you expected, then boom! you are screwed! it's your fault and you can not send it back and they will not give you money or make any exchange!
It feels like they are some random needy people from India who desperately needs money and they will find every loophole to refuse your claim! Unbelievable!”
“First of all, a very poor customer service. Most of all the products are very low quality. I have ordered 5 items but only received 3 items. 25 days gone since I placed my order and I am still waiting to receive 2 more items. Their support team is full of joke, every time I contact I have to send the same thing again and again. They don't pass the information from one guy to another. Hardly you will receive a reply only the option is to email the support review@mirraw.com but you will not receive any reply or phone call. I thought to grow up a good business but sadly so disappointed and hopefully not anymore.”
“Mirraw does not deliver what they have advertised
They advertise clothing that's beaded and sequenced but give you embroidered work.
The quality is bad and if you want to return, you have to pay a fortune for shipping.”
