Name: Misfits Market
Rating: 1.45

“My very first box left me utterly disappointed. Upon opening, I discovered that there was no separation of items and everything had been thrown in haphazardly. On top of everything, my container of Strawberries were complete mush and leaking on all of my other produce. I also found that there was a rotting potato and both packs of scallions had rot on them. I then discovered more food was rotten as I cut into and attempted to use it. I was already apprehensive about someone else picking my produce, this company instantly ruined any future thoughts I had about ordering produce online. Do not waste your money.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“OK its my first box... disappointed to see such bad reviews. 4 people at work RAVE about this company and one of them has been using misfits for 6 months! Here's my first impressions November 2020: 1. Box arrived 1 day early! A super happy surprise as my fridge happened to be very low and I desperately needed food! 2. There was TONS of produce in my box--especially wonderful greens which I love and again needed immediately. 3. If you don't put you order in right when ordering window opens... many great items sell out ---so that kind of stunk but now I know I just need to order early. 4. Here's the bad---eggplant had many mushy spots> half got ditched. portion broccolini and yellow squash were MEASLY... not enough for 1/2 person... forget "2 people" in my small box size 5. raddichio was half moldy and rotten... got ditched and brussel sprouts had bad spots on them. otherwise.. they threw in so many onions I am going to have to give some out! so some portions were generous as I mentioned. Also I was impressed with their marketplace a la carte choices and will likely use that a lot (nut milks, oils, nuts, nut butters, coffee, etc!_”

Helpful Report

Posted 4 years ago

Thanks for becoming a part of our community! We appreciate you taking the time to share your thoughts with us and we're happy you enjoyed our Marketplace. You should expect to receive quality food from us so for any items that were affected in transit or you felt missed the mark our Customer Success team is always here to assist. They can be reached at https://www.misfitsmarket.com/contact-us. Thank you again for choosing us.

Posted 4 years ago

“I love the concept of this company, but the veggies do not arrive fresh, the ice packets are often leaking, and the number of items is often not what I expect. I wish they were just oddly shaped but fresh produce. Instead, I feel it's past date or spoiling items. I would rather they sell to homeless shelters or places near their warehouses where people could get the extra food fresh rather than ship it for days and it arrive unusable or half spoiled. Disappointed. I'd like to support them but just cancelled. Plus, the extra packing was more than needed. My fresh dog food is shipped with dry ice and less packaging than Misfits.”

Helpful Report

Posted 4 years ago

We're glad our mission is something that resonated with you. We appreciated you giving us a try and we're very sorry to see you had any concerns with your orders. We pack every box fresh before it leaves our facility and use materials to maintain freshness in transit. We apologize for the way this order was received and we truly appreciated you reaching out to notify our Customer Success team. Our support team is dedicated to you and did report your concerns to the appropriate parties involved. This is not the norm and steps were taken to resolve it once and for all. We do hope that you will let us know if you have any questions at https://www.misfitsmarket.com/contact-us. We would love to have you with us again.

Posted 4 years ago

“I have been a customer of Misfits Market for about 6 months receiving the larger box bi-weekly. There have been two instances where MM got the order right without issue. Every other time they have dropped the ball - not great odds. Sometimes the order doesn't deliver at all, other times it's late (not good for produce!), but most often the product paid for is missing. Every single time I have given them another chance and spent extra money on add-on items, the items are missing. Today I received 1 of 3 add-on items which is the most I've ever gotten. I am finally writing this review because I want others to be aware of this and certain they verify that their box actually contains what they paid for. It seems this company is reliant on sales for product they rarely actually ship.”

Helpful Report

Posted 4 years ago

Thank you for posting your review. Our team appreciates your feedback and takes your concerns seriously. Our Customer Success team was happy to make this right with a refund for any missing items as well as report your concerns to the appropriate parties. We are so grateful for your continued business all these months later and want you to know how valued you are. Thank you so much for your patience and we are always here for you at https://www.misfitsmarket.com/contact-us

Posted 4 years ago

“WARNING!!!! 3 out of my last 4 orders never showed up. With no communication or resolutions. I loved the concept of this company, but customer service has been extremely poor. The whole idea of zero waste is great, but I plan my shopping around what I order and to have it just now show???? Also, the tracking info kept saying that it would be delivered the following day for 5 days in a row, so that was a total waste of time having to keep checking in to see if/when my order would ever show. Their only resolution was to refund the money for the orders that I never received. Horrible customer service!!!!!!!!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have been refunded but still have some questions you would like addressed. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Smart advertising goad's you into purchasing mostly write-off produce. Genius.”

Helpful Report

Posted 4 years ago

Thanks for your message. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. Our Customer Success team is here for our customers. If you have any questions or concerns about an order, please let us know at https://www.misfitsmarket.com/contact-us. We're always happy to help.

Posted 4 years ago

“I have just cancelled my Misfits Market subscription for the second and final time. While the idea is an appealing one, the execution leaves much to be desired. The idea of a "customizable" box is a joke--the reality is that you get what they have in the warehouse, which is not necessarily what you ordered or were planning on, and the "substitutions" may bear no resemblance to your expectations. My red lettuce ordered was substituted with a huge head of Napa lettuce--ditto for turnips, apples, and on and on. And the organic pineapple that I ordered as an add-on was so past its sell-by date that it developed mold after two days and was inedible. Save your money and find a nice co-op nearby where you can see what you're getting.”

Helpful Report

Posted 4 years ago

Thanks for posting your review. We're sorry to see you have canceled your subscription. We want you to enjoy your orders with us. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. We appreciate your feedback regarding the substitutions you received and the Customer Success representative you worked with shared them with our management team. We were not aware your pineapple was affected. When you have a moment, please contact us at https://www.misfitsmarket.com/contact-us so we can make sure all of your concerns are resolved. Thank you.

Posted 4 years ago

“Terrible. They will not allow me to reset my password to cancel my subscription. I have tried to speak with them multiple times about this but they keep charging my account.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Excited to receive my first delivery. BUT highly over represented, when choosing items it says "onion". you in fact get ONE onion. I opened the box Ice packs had melted completely. the contained... One lettuce, disintegrate when I picked it up. (IN THE BIN) ONE molded cucumber. (IN THE BIN) ONE decomposed cucumber (IN THE BIN) ONE celery - slimey (IN THE BIN) ONE Red kale, turned to slime when I washed it. (IN THE BIN) THREE yellow squash which looked like they'd been chewed up. (DITTO) THREE red apples. IN GOOD SHAPE TWO beetroot. IN GOOD SHAPE TWO BUNCHES CORIANDER/CILANTRO i grew up on a farm. I know what organic looks like. This waste food waste. You expect me to feed my children this stuff? we wanted to support an online business, but we cannot. Subscription cancelled.”

Helpful Report

Posted 4 years ago

Your feedback is important to us and making sure we are serving you. Thank you for taking the time to contact our Customer Success team regarding this order. We pack every box fresh and would never send food that was not safe to consume. We're sorry to read this order missed the mark. Our support team was grateful for the opportunity to address your concerns and make this right with a full refund and a credit towards a future order. Please know this is not the norm and our team would love for you to give us another try. Please reach out to us with any questions at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“It was fine at first then I was receiving rotten vegetables I couldn't find a phone number anywhere I received an email that they were going to charge my account and I didnt even order anything!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're sorry to read any of your order was affected in transit and this is not the norm. As your account with us is a subscription we will send our boxes to you on the schedule you have chosen unless you log into your account and skip that order before it is processed. You can also reach out to our Customer Success team for assistance. We currently do not provide phone support but our Customer Success team is fully capable of assisting you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I received several boxes of produce. The first was fine. Each box after the first was worse than the prior one. There were smashed boxes, mushy blueberries, mushy strawberries, broken vegetables, etc. Successive boxes had fewer and fewer items. The value is poor. I contacted the company three times via their website. I have yet to receive a response. I do not recommend this company. They obviously do not care about their customers.”

Helpful Report

Posted 4 years ago

We appreciate you reaching out to us here. While we're happy you enjoyed your first order, we're disappointed subsequent orders missed the mark. We looked into this with our Customer Success team and the first email communication we have from you was on 11/11/20. The Customer Success representative you worked with was happy to make this right within 24 hours and credit your account as well as report to the appropriate parties. Another Customer Success representative was also pleased to be of assistance regarding the status of this credit on 1/10/21 when you were ready to use it. We appreciate your patience as this was looked into and we're always available to help at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I was surprised to see so many negative reviews! I received my box today, all items looked great and were barely blemished. They were not washed which was okay with me, for the price, and all my add on's were there. The only downside is that this is a first come first service box deal. So, if you are not the first o ne to pick your items, they sell out fairly quick. With that, I did get a few things I would not buy nor know quite what to do with, like golden beets. But, I found they are yummy raw so may just cut them up and eat that way. Next time I receive my notification I can pick my contents, I will be sure to jump on earlier!”

Helpful Report

Posted 4 years ago

Thank you for your feedback and we're happy you enjoyed what you received! Please do not hesitate to contact us if you need anything at https://www.misfitsmarket.com/contact-us. We care about our customers and are always happy to help!

Posted 4 years ago

“It's a good idea but not ready for prime time. The produce is about what you'd find on the "seconds" shelf at your grocery store and is not helped by five days in transit. My last box did not contain items that I had paid extra for, much of the produce was dirty, and oddly, the lettuce had been placed at the bottom of the box, then covered by other items so it was flattened and bruised. Customer Service did not respond to my email complaining about item quality.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We expect you to receive quality food and this is not the norm. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I read several negative reviews, but decided to give Misfits a try anyway. Have had 3 boxes delivered and everything has been fresh and good quality. The only caution I have is that you have to be flexible about your menu until you see what arrives. For example, I ordered russet potatoes thinking I might use them for oven fries, but the couple that came were so small I couldn't, so I used them for soup. Also have ordered zucchini and got one that was quite small--so stir fry. I think the convenience and price.”

Helpful Report

Posted 4 years ago

We're so happy you gave us a try to see for yourself! We're pleased to send our food to your door and look forward to you being a part of our community here. We really love our customers and want to make sure to serve them while working to end food waste. If you ever have any questions about an item you receive or just want to check in, feel free to reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“After many personal recommendations, we decided to give Misfits a try. Sad to say our first time was our last. I thought they were making a fair credit for the damaged items by offering 30% off which to me was fair. However, it was NOT 30% off and even after sharing my disappointment and telling them their low $8 refund did not cover all the damaged items. I had to spend over 30 minutes cleaning everything because of the mess it made. Even if everything was in fine condition, I find the cost to be very high for what you receive. It's worth it to go to the store and pick for yourself.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns about the amount you received for your credit. Credits or refunds are based on the discounted amount originally paid and what was originally reported at the time as affected. We would be happy to look into this further but in order to do so, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I was charged for a box I did not approve when I reached out kindly explained what happened I was basically told too bad you will not be getting a refund and we will be sending another box in 2 weeks if you don't cancel. They want me to cancel a subscription I never confirmed!! I am now having to file a complaint with my bank!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. In order to set up an account with us, you must first enter your email address, billing, and shipping information. Once your account is set up you will receive a confirmation email and you will also receive an email once your order is processed. As your account with us is a subscription we will send our boxes to you on the schedule you have chosen unless you log into your account and skip that order or cancel your subscription before it is processed. Please note: once your order is processed we can not cancel or alter your order as it is on the way to you (https://help.misfitsmarket.com/what-is-your-cancellation-policy--By7GWws8v). We would like to learn more but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“They used to be more responsive but something tells me that working conditions are not as bright and happy as their website or something because of the issues we get: melons placed on top of cartons of oat milk and liquified strawberries right on top like it's no problem. I switched days after staff advised it could be the packing crew I was getting, things have been better but I made the mistake of ordering milk and depending on these groceries today!! their website and the tracking says it will arrive tomorrow but carrier's tracking page says box is damaged and will be discarded! it was 20 minutes from my home too so it must have been a leak. I understand tech issues but why would I not get an automated email a bout this? why is there no info on their site for when this happens? carrier site says check with seller and looks like I will have to wait up to 48hrs to find out where my groceries are. will be trying another delivery service if I don't hear from them after 48hrs with a refund and/or a free box.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack every box with love and we're sorry your order was damaged in transit with our third-party shipping partner. We would like to look into this further, but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 4 years ago

“First box was slimy, no frozen packing just water filled bag, everything smashed and semi rotted. second box pretty much the same as the first but neither had even close to $20 worth of vegetables or fruit, o.k. third box was a disaster. It looked like it had been in the bottom of the garbage, smashed brown, after 3 days in fridge lemons became hard and dried up. This is awful.”

Helpful Report

Posted 4 years ago

Thanks for posting your review. This is not the norm and should never have happened. Our Customer Success team appreciated you reaching out to us so that we could look into this deeper. Rest assured this was addressed with the appropriate parties so it would not reoccur. Our team is always here for you so if you need us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“We were expecting our first order last Friday, October 23. We cheerfully received an email saying it had been delivered, but there is no order outside of our door! We contacted Misfits later that night (there is no phone number, so we used the "contact form") and STILL have had no response! Don't waste your time or money.”

Helpful Report

Posted 4 years ago

We're very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. We currently do not provide phone support but our Customer Success team is able to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Below was my first order. I did not receive grapes, peppers, tomatoes, or broccoli. I did receive a large red beet, green onions and chard, all of which I already grow in my own garden. Very disappointed. Will only five this one more try.”

Helpful Report

Posted 4 years ago

Your review is appreciated. We're sorry to read you're disappointed with this order. Looking at the image you've provided, this order was customized. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. Thank you for contacting our Customer Success team. They were happy to assist you and answer any questions you had. Please do not hesitate to let us know if you need anything else at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews