Misfits Market Reviews

Name: Misfits Market
Rating: 1.44

1.4 Rating 336 Reviews

7 %

of reviewers recommend Misfits Market

Company Reviews

Questions

Metrics

1.4

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Misfits Market 1 star review on 10th December 2024

Anonymous

Misfits Market 1 star review on 7th September 2024

Anonymous

Misfits Market 5 star review on 4th March 2021

Retta

Misfits Market 5 star review on 15th February 2021

Kim

Anonymous

Anonymous // 01/01/2019

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“WARNING!!!! 3 out of my last 4 orders never showed up. With no communication or resolutions. I loved the concept of this company, but customer service has been extremely poor. The whole idea of zero waste is great, but I plan my shopping around what I order and to have it just now show???? Also, the tracking info kept saying that it would be delivered the following day for 5 days in a row, so that was a total waste of time having to keep checking in to see if/when my order would ever show. Their only resolution was to refund the money for the orders that I never received. Horrible customer service!!!!!!!!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have been refunded but still have some questions you would like addressed. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Smart advertising goad's you into purchasing mostly write-off produce. Genius.”

Helpful Report

Posted 4 years ago

Thanks for your message. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. Our Customer Success team is here for our customers. If you have any questions or concerns about an order, please let us know at https://www.misfitsmarket.com/contact-us. We're always happy to help.

Posted 3 years ago

“I have just cancelled my Misfits Market subscription for the second and final time. While the idea is an appealing one, the execution leaves much to be desired. The idea of a "customizable" box is a joke--the reality is that you get what they have in the warehouse, which is not necessarily what you ordered or were planning on, and the "substitutions" may bear no resemblance to your expectations. My red lettuce ordered was substituted with a huge head of Napa lettuce--ditto for turnips, apples, and on and on. And the organic pineapple that I ordered as an add-on was so past its sell-by date that it developed mold after two days and was inedible. Save your money and find a nice co-op nearby where you can see what you're getting.”

Helpful Report

Posted 4 years ago

Thanks for posting your review. We're sorry to see you have canceled your subscription. We want you to enjoy your orders with us. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. We appreciate your feedback regarding the substitutions you received and the Customer Success representative you worked with shared them with our management team. We were not aware your pineapple was affected. When you have a moment, please contact us at https://www.misfitsmarket.com/contact-us so we can make sure all of your concerns are resolved. Thank you.

Posted 3 years ago

“Terrible. They will not allow me to reset my password to cancel my subscription. I have tried to speak with them multiple times about this but they keep charging my account.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Excited to receive my first delivery. BUT highly over represented, when choosing items it says "onion". you in fact get ONE onion. I opened the box Ice packs had melted completely. the contained... One lettuce, disintegrate when I picked it up. (IN THE BIN) ONE molded cucumber. (IN THE BIN) ONE decomposed cucumber (IN THE BIN) ONE celery - slimey (IN THE BIN) ONE Red kale, turned to slime when I washed it. (IN THE BIN) THREE yellow squash which looked like they'd been chewed up. (DITTO) THREE red apples. IN GOOD SHAPE TWO beetroot. IN GOOD SHAPE TWO BUNCHES CORIANDER/CILANTRO i grew up on a farm. I know what organic looks like. This waste food waste. You expect me to feed my children this stuff? we wanted to support an online business, but we cannot. Subscription cancelled.”

Helpful Report

Posted 4 years ago

Your feedback is important to us and making sure we are serving you. Thank you for taking the time to contact our Customer Success team regarding this order. We pack every box fresh and would never send food that was not safe to consume. We're sorry to read this order missed the mark. Our support team was grateful for the opportunity to address your concerns and make this right with a full refund and a credit towards a future order. Please know this is not the norm and our team would love for you to give us another try. Please reach out to us with any questions at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“It was fine at first then I was receiving rotten vegetables I couldn't find a phone number anywhere I received an email that they were going to charge my account and I didnt even order anything!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're sorry to read any of your order was affected in transit and this is not the norm. As your account with us is a subscription we will send our boxes to you on the schedule you have chosen unless you log into your account and skip that order before it is processed. You can also reach out to our Customer Success team for assistance. We currently do not provide phone support but our Customer Success team is fully capable of assisting you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I received several boxes of produce. The first was fine. Each box after the first was worse than the prior one. There were smashed boxes, mushy blueberries, mushy strawberries, broken vegetables, etc. Successive boxes had fewer and fewer items. The value is poor. I contacted the company three times via their website. I have yet to receive a response. I do not recommend this company. They obviously do not care about their customers.”

Helpful Report

Posted 4 years ago

We appreciate you reaching out to us here. While we're happy you enjoyed your first order, we're disappointed subsequent orders missed the mark. We looked into this with our Customer Success team and the first email communication we have from you was on 11/11/20. The Customer Success representative you worked with was happy to make this right within 24 hours and credit your account as well as report to the appropriate parties. Another Customer Success representative was also pleased to be of assistance regarding the status of this credit on 1/10/21 when you were ready to use it. We appreciate your patience as this was looked into and we're always available to help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I was surprised to see so many negative reviews! I received my box today, all items looked great and were barely blemished. They were not washed which was okay with me, for the price, and all my add on's were there. The only downside is that this is a first come first service box deal. So, if you are not the first o ne to pick your items, they sell out fairly quick. With that, I did get a few things I would not buy nor know quite what to do with, like golden beets. But, I found they are yummy raw so may just cut them up and eat that way. Next time I receive my notification I can pick my contents, I will be sure to jump on earlier!”

Helpful Report

Posted 4 years ago

Thank you for your feedback and we're happy you enjoyed what you received! Please do not hesitate to contact us if you need anything at https://www.misfitsmarket.com/contact-us. We care about our customers and are always happy to help!

Posted 3 years ago

“It's a good idea but not ready for prime time. The produce is about what you'd find on the "seconds" shelf at your grocery store and is not helped by five days in transit. My last box did not contain items that I had paid extra for, much of the produce was dirty, and oddly, the lettuce had been placed at the bottom of the box, then covered by other items so it was flattened and bruised. Customer Service did not respond to my email complaining about item quality.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We expect you to receive quality food and this is not the norm. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I read several negative reviews, but decided to give Misfits a try anyway. Have had 3 boxes delivered and everything has been fresh and good quality. The only caution I have is that you have to be flexible about your menu until you see what arrives. For example, I ordered russet potatoes thinking I might use them for oven fries, but the couple that came were so small I couldn't, so I used them for soup. Also have ordered zucchini and got one that was quite small--so stir fry. I think the convenience and price.”

Helpful Report

Posted 4 years ago

We're so happy you gave us a try to see for yourself! We're pleased to send our food to your door and look forward to you being a part of our community here. We really love our customers and want to make sure to serve them while working to end food waste. If you ever have any questions about an item you receive or just want to check in, feel free to reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“After many personal recommendations, we decided to give Misfits a try. Sad to say our first time was our last. I thought they were making a fair credit for the damaged items by offering 30% off which to me was fair. However, it was NOT 30% off and even after sharing my disappointment and telling them their low $8 refund did not cover all the damaged items. I had to spend over 30 minutes cleaning everything because of the mess it made. Even if everything was in fine condition, I find the cost to be very high for what you receive. It's worth it to go to the store and pick for yourself.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns about the amount you received for your credit. Credits or refunds are based on the discounted amount originally paid and what was originally reported at the time as affected. We would be happy to look into this further but in order to do so, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I was charged for a box I did not approve when I reached out kindly explained what happened I was basically told too bad you will not be getting a refund and we will be sending another box in 2 weeks if you don't cancel. They want me to cancel a subscription I never confirmed!! I am now having to file a complaint with my bank!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. In order to set up an account with us, you must first enter your email address, billing, and shipping information. Once your account is set up you will receive a confirmation email and you will also receive an email once your order is processed. As your account with us is a subscription we will send our boxes to you on the schedule you have chosen unless you log into your account and skip that order or cancel your subscription before it is processed. Please note: once your order is processed we can not cancel or alter your order as it is on the way to you (https://help.misfitsmarket.com/what-is-your-cancellation-policy--By7GWws8v). We would like to learn more but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“They used to be more responsive but something tells me that working conditions are not as bright and happy as their website or something because of the issues we get: melons placed on top of cartons of oat milk and liquified strawberries right on top like it's no problem. I switched days after staff advised it could be the packing crew I was getting, things have been better but I made the mistake of ordering milk and depending on these groceries today!! their website and the tracking says it will arrive tomorrow but carrier's tracking page says box is damaged and will be discarded! it was 20 minutes from my home too so it must have been a leak. I understand tech issues but why would I not get an automated email a bout this? why is there no info on their site for when this happens? carrier site says check with seller and looks like I will have to wait up to 48hrs to find out where my groceries are. will be trying another delivery service if I don't hear from them after 48hrs with a refund and/or a free box.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack every box with love and we're sorry your order was damaged in transit with our third-party shipping partner. We would like to look into this further, but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“First box was slimy, no frozen packing just water filled bag, everything smashed and semi rotted. second box pretty much the same as the first but neither had even close to $20 worth of vegetables or fruit, o.k. third box was a disaster. It looked like it had been in the bottom of the garbage, smashed brown, after 3 days in fridge lemons became hard and dried up. This is awful.”

Helpful Report

Posted 4 years ago

Thanks for posting your review. This is not the norm and should never have happened. Our Customer Success team appreciated you reaching out to us so that we could look into this deeper. Rest assured this was addressed with the appropriate parties so it would not reoccur. Our team is always here for you so if you need us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“We were expecting our first order last Friday, October 23. We cheerfully received an email saying it had been delivered, but there is no order outside of our door! We contacted Misfits later that night (there is no phone number, so we used the "contact form") and STILL have had no response! Don't waste your time or money.”

Helpful Report

Posted 4 years ago

We're very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. We currently do not provide phone support but our Customer Success team is able to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Below was my first order. I did not receive grapes, peppers, tomatoes, or broccoli. I did receive a large red beet, green onions and chard, all of which I already grow in my own garden. Very disappointed. Will only five this one more try.”

Helpful Report

Posted 4 years ago

Your review is appreciated. We're sorry to read you're disappointed with this order. Looking at the image you've provided, this order was customized. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. Thank you for contacting our Customer Success team. They were happy to assist you and answer any questions you had. Please do not hesitate to let us know if you need anything else at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Lost communication when they changed their website, couldn't access my account, couldn't customize the order and when my "order" was presented to me the "please cancel" option didn't work. So I had to cancel my credit card and wait 2 weeks for a new one. Also I've had rotten asparagus, pears, etc in my shipments. The asparagus was an extra $5.”

Helpful Report

Posted 4 years ago

Thank you for reaching out. Your experience is important to us and our Customer Success team is always available to assist you at https://www.misfitsmarket.com/contact-us. When you have a moment, please reach out to us with identifiable information for your account such as an order number or email. One of the members of our Customer Success team will take a look and work to resolve your concerns. Thank you.

Posted 3 years ago

“It's been almost a week and I said I would catch you up. I was given a 10% compensation for the missing produce on my next box. The produce thus far has been beautiful and delicious with only minor blemishes (apples and pears are hard and the cabbage had only a single bug in it (yes I check all of my greens for bugs)). I've never shopped this way before but they gage a week's worth of produce pretty well.”

Helpful Report

Posted 4 years ago

We appreciate your update regarding your experience and our Customer Success team was glad to help. One by-product of pesticide-free, organic farming is that occasionally harmless critters survive the journey from the farm to your place. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We're very happy to introduce you to a new way of shopping and look forward to you being a part of our community. Please do not hesitate to continue to reach out to us at https://www.misfitsmarket.com/contact-us. Our team is always here for you.

Posted 3 years ago

“First order arrived all rotten.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks!

Posted 3 years ago

“There was a slug in my box if veggies.... Brown lemons...old veggies... No no... I would love a refund!!! What a gross brown old veggie mess.”

Helpful Report

Posted 4 years ago

Your feedback is important to us. We're sorry this order missed the mark. While one by-product of pesticide-free, organic farming is that occasionally harmless critters survive the journey from the farm to your place, you should expect quality food from us. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We also pack all of our boxes fresh the day it is picked up by our third-party shipping partner. What you received is not the norm and our Customer Success team would like to look into this for you. Please send identifiable information such as your order number or email to https://www.misfitsmarket.com/contact-us so a member of our Customer Success team can assist you.

Posted 3 years ago

Misfits Market is rated 1.4 based on 336 reviews