Name: Misfits Market
Rating: 1.44

“Not worth the money. I can do better at aldi’s. Just liked the thought of delivery”

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I keep finding bugs and moldy produce in my boxes....it’s seriously not worth it!”

Helpful Report

Posted 3 years ago

Thank you for your message. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We also freshly pack our boxes on the day they are picked up by our third-party shipping partners. Including packing materials to keep them fresh on their journey. We would like to investigate what happened, but we will need some identifying information from you. Please reach out to us at https://www.misfitsmarket.com/contact-us so we can look into this as soon as possible.

Posted 3 years ago

“Other than one order getting waylaid a few days due to a significant snowstorm in the East Coast, we have been very pleased with the product, packaging, and account flexibility of Misfits Market. I am very happy to recommend this service.”

Helpful Report

Posted 3 years ago

Thank you so much for your recommendation. We are pleased to serve you and are happy you have chosen us.

Posted 3 years ago

“I have had a great expirence with Misfits. It is exciting to be able to pick my veggies for my next shipment. They look as good if not better than the produce on the store shelves. They use minimal packing material which I love. The price is great for the value, looking forward to being a customer for a long time!”

Misfits Market 5 star review on 4th March 2021

Helpful Report

Posted 3 years ago

Thank you for taking the time to post your experience with us. It was our pleasure to send and we're happy you enjoyed the value. We look forward to you being apart of our community for a long time as well!

Posted 3 years ago

“I'm writing this a bit prematurely but I'm going to either pause or cancel my subscription after my *first* (partial) shipment until I can have more confidence in this company. I ordered a huge amount of food, $194 excellent deal. I'm postCOVID and, with "long haulers" (it's a thing —you'll hear more about it soon), figured I need to eat as healthy as possible, still too sick to go out... I was psyched at finding this 'solution'. They sent two packages, two tracking numbers, via LaserShip (replace last letter with a T, more accurate). One of them got hung up in the system and LaserShip's all-but-useless virtual assistant told me it was an invalid number. The other one was ***left on the ground outside my tower building of hundreds of tenants after not even reflecting an "Out For Delivery" status.*** Luckily, a staff member saw/retrieved it and phoned me to come downstairs. This was after I'd seen bad reviews and put in special delivery instructions to NOT LEAVE IT outside my door without knocking. Sooo... since Misfits insists on using such an unreliable logistics service (and, in my city, FedEx isn't much better)... I just don't have time to play around with these people. I'm hoping I get the other box ok tomorrow...? Btw, their packing is terrible too. All my pantry products were filthy with lettuce dirt and, on the bottom, things were mashed up pretty badly. I mean... some brown paper *layers* maybe...???”

Helpful Report

Posted 3 years ago

Thank you so much for ordering with us. We're sorry about any confusion regarding the delivery status of this order. The tracking information provided by our third-party shipping partners can take up to 24 hours to update after movement of your package. Since you are receiving two boxes for this order, you would receive two tracking numbers and the status of where they are in their journey may be different depending on when each tracking number is updated. However, they both will be delivered to you and we're sorry if one of these boxes experienced a delay. Due to the current pandemic, many carriers have modified their delivery protocols and may not always come to your door. In general, all carriers are obliged to deliver parcels to the recipient's location (lobby, entry, or office in an apartment building) but are not required to follow special instructions. However, we will certainly note this with them on your behalf. Thank you for contacting our Customer Success team so they can check into your concerns. We use packaging intended to keep your produce fresh and protected in transit. We also pack every box fresh the day it is picked up by our shipping partners. We're disappointed any of your produce was affected in a negative way and our support team definitely wants to take a closer look at this so it does not happen again. We currently provide support via email and do not offer phone support. However, our team is more than capable to assist our customers via email. Our Customer Success team has reached out to you in response to your message. Please let them know if you have any further questions by responding to your ticket/email. You can also reach us at https://www.misfitsmarket.com/contact-us. Thank you for your patience.

Posted 3 years ago

“Well first shipment was fantastic all neat and pack to perfection 2nd shipment missing most of my order and was bill for all of it. Packing looked like it was thrown in Going to cancel subscription. I should of read reviews. There is no phone number to speak your concern they take your money.”

Helpful Report

Posted 3 years ago

Thanks for your review. While we're happy to read your first order was fantastic, we're disappointed your second order missed the mark. Our Customer Success team does not currently provide phone support but they were happy to address your concerns the day you contacted them and make sure this was resolved. We thank you so much for your patience. We are pleased to continue to send our boxes to you and we hope you enjoy them just as much as your first. If you would like to contact us for any reason, please reach out to us via our contact form at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I received my first box and was upset when I opened it. The lettuce was rotten and slimy green stuff had gotten all over everything. The apples were mush. The tomatoes were smashed. The squash was slimy and bruised. These are only a few examples. There was absolutely nothing edible in the box. It looked like it had all been picked out of the trash. And the packaging? Misfits touts great packaging. Not so! Everything was thrown into the box and a plastic ice pack was thrown over that. There was no special handling at all. It's like they just didn't care. And customer service? Well, there is none. They won't pick up the phone. They won't respond in chat. They won't answer email. Do not order from this company!”

Helpful Report

Posted 3 years ago

Our customers are important to us so we appreciate your feedback. We're sorry you were not pleased with your order and our Customer Success team wants to help. We currently do not provide phone support but our team is fully capable of assisting you via email or chat. So, please contact us at your earliest convenience at https://www.misfitsmarket.com/contact-us. Please include information such as your order number or the email associated with your account as well. Thank you so much.

Posted 3 years ago

“They are a scam, they pay people to post pictures on social media of beautiful hand crafted boxes of perfectly ripe produce but what you get is a box of garbage and mold. Horrible customer service..”

Helpful Report

Posted 3 years ago

Thank you so much for reaching out to us. We appreciate our Misfits Market community and can assure you any pictures shared by our customers are based on their desire to share their haul with others. We're disappointed you received anything that would not meet our standards. We pack all of our boxes fresh the day they are picked up by our third-party shipping partners. We would never send anything that was not safe to consume so thank you for notifying our Customer Success team about your concerns. The representative that assisted you was happy to make this right and refund this order in full. We apologize for any inconvenience you experienced regarding this order and we're here if you should need us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Never received my first order or 2nd order!!! The distribution warehouse is literally 5 minutes from my house!! I was so excited to have this come to my door every Friday! Both shipments did not show tracking, besides the fact that shipping is pricey!!”

Helpful Report

Posted 3 years ago

Thanks for reaching out. We use third-party shipping partners to send our boxes to your door for a modest shipping fee of $5.50 no matter the size of the box you choose or the location of delivery. We're disappointed to read your orders are delayed. This is not the norm and our Customer Success team will be happy to check on the status of this with the shipping partner for your area. In order to check into this further, we will need identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I really wanted to love this. But the quality of the produce was not good and it seemed to spoil fast. I had a squash starting to rot just a day after I got the box. Also common to have items missing. Cost is about the same as if I bought from my local store, but a worse value since it's not as fresh. Cancelled after 3 boxes.”

Helpful Report

Posted 3 years ago

We wanted you to love as well and appreciate your review. We send all of our food fresh and expect you to receive it in that condition. We would never send anything to you that was not safe to consume and our team would like to investigate this further. Please send us information that will help us identify your account such as an order number or an email associated with your account. We can be reached at https://www.misfitsmarket.com/contact-us at your convenience.

Posted 3 years ago

“Irony like that I can't pick what I want.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to post your review. We wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. If you have any questions, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My first order was exceptional. The choices were in keeping with my needs and the quality was very good. After that, the choices became mundane, especially in the "select 6 category", and the quality wasn't as good. My third delivery (after skipping a week because of the poor choices offered) was a big disappointment. Today I canceled my subscription. I will mask up and return to my local farmstead.”

Helpful Report

Posted 3 years ago

We're very passionate about the customer experience so we don't want you to be disappointed. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“My first order shipped on time, arrived 3 days late due to bad weather, so reserved judgment on quality (quantity not particularly scant - about what expected) as several items were inedible due to having frozen then thawed. They did refund $6 of the $28 order when I reported it. Second order shipped/arrived on time but quality and quantity worse than first. No cooling pack in this box, inadequate packing material in an overly large box allows items to jostle and bruise to the point of mushiness. If all you ever order are root vegetables and hard squashes, might work well for you, but everything else is a disappointment.”

Helpful Report

Posted 3 years ago

Thank you for your review. We're sorry these orders were affected in transit. You should expect to receive quality food and our team would like to help. In order to do this, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us as soon as you have time.

Posted 3 years ago

“I was very happy with my first order from misfits market and was very excited for today's but was seriously disappointed. I ordered 3 cans of beans and they were placed it the middle of the box so some of my fruits and vegetables were damaged. I have 2 peppers, 2 small mangoes, an orange, and some apples that aren't salvageable.”

Helpful Report

Posted 3 years ago

We care about our customers very much so your experience matters to us. We understand that you had some items damaged in transit. We're very sorry for this inconvenience and would like to work on this. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. We appreciate it.

Posted 3 years ago

“My 1st order never delivered. No response from cust serv for 3 attempts. No phone number to call. Called shipper they said to call supplier. What a joke!”

Helpful Report

Posted 3 years ago

Thank you for sharing. We want you to receive your order and were so looking forward to it. It is disappointing to us and our Customer Success team does care a lot. We would like to check into the status of this for you but will need more information to identify your account. Please contact us as soon as you can at https://www.misfitsmarket.com/contact-us. Thanks.

Posted 3 years ago

“I am NOT satisfied with this company and I haven't even received an order. They make you provide payment information and order a box before you even get to choose what's in the box. THEN, their system won't allow you to cancel the order if you don't see anything that you like. I tried to cancel my order immediately and even sent an email to customer service right away to let them know to cancel my order and I still got charged and received a shipping notification that evening! On top of that, my order is shipping to a random address that isn't mine and there is no phone number to call for help! I DO NOT recommend this company!”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We do use it to improve and appreciate your time in leaving it. We looked into your concerns with our Tech team and our website will not automatically enter information into our system on your behalf. However, information such as your address can be pre-filled from your device. As this is controlled in the settings on your device we would not be able to adjust those and you would need to contact your device's manufacturer for further instruction on how to change the information it is using. When you set up an account with us we do ask for your billing and shipping information. We, however, do not charge until the day before your box is scheduled to deliver (https://www.misfitsmarket.com/faq#18). So up until your order is processed you can log into your account and make changes to your order or even skip or cancel your subscription. Unfortunately, once your order is processed it is on the way to you and can not be altered or changed. We would like to check the status of any communication with our Customer Success team regarding this concern but we will need more information to identify your account. Please contact us with the email associated with your account or an order number at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I tried to place my first order. It was due to be delivered 2 days ago. Then I got a message that due to weather it would be a day late. That is excusable. Goods were supposed to be delivered yesterday. Nothing. I tried tracking my order on the website. Here's what I got "No estimated delivery date." Now the goods are 3 days old and I need to grocery shop! There is no customer service number so you have to complain via website and hope someone gets back to you. TERRIBLE. I will be cancelling my subscription!”

Helpful Report

Posted 3 years ago

Thank you so much for ordering with us. Our team was looking forward to you receiving your order and we're disappointed that this delay caused by the weather affected your experience. Our third-party shipping partners work to deliver our boxes to you in a safe manner. Our Customer Success team was grateful for you contacting us so we could work with them regarding the current status. While this was happening, our Customer Success team also wanted to make sure you were taken care of with a full refund and a credit off your next order with us. We are very happy to have you in our community. Thank you for being apart of the reason why we do what we do. To contact us for any reason, please reach out to us at https://www.misfitsmarket.com/contact-us. Our Customer Success team currently does not provide phone support but can provide assistance via email anytime.

Posted 3 years ago

“Most items received were wilted or mushy. 3/4 of the items would not have been good to use on the day I received them. I didn't expect perfect but they should last longer than one day. I cancelled my subscription.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Poor quality of produce. I have tried them several times- the last box had rotting fruit in it. No more.”

Helpful Report

Posted 3 years ago

Our team is concerned to read this. We pack all of our boxes fresh and we expect you to receive them that way. We appreciate your review so we can address and want to look into this further. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“I've received 4 packages so far. My family and I love it. It's well packaged. I got everything on my order. Recommend highly.”

Misfits Market 5 star review on 15th February 2021

Helpful Report

Posted 3 years ago

Thank you so much for sharing the love with us! We're happy to be of service to you and your family.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews