Name: Misfits Market
Rating: 1.43

“I was supposed to receive my delivery every other Friday. Out of all my orders, not a single one of them arrived on Friday. All arrived on Thursday. More often than not, when I ordered additional mushrooms (beyond the regular box) at least one of the three boxes ordered was missing. When I wrote about those two issues, I was given a $27.50 credit. My next order "used" that credit and contained an additional $20.42 in produce. The only way I knew the order had been cancelled (by Misfits) was because of the refund to my bank account of $20.42. After writing to find out why my ordered was cancelled (not by me) I received two different responses; the first response indicated a weather problem (my delivery on Friday (yesterday) should have been fine since the roads had been cleared for a few days at that point and, frankly, the snow turned to rain anyway) and the second response indicated it was a "production" issue. So, which was it? And, why wasn't I notified of the cancellation before it happened? Not worth the time, money, or frustration. There are other organic options out there; Farm Box Direct comes to mind.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I’m over the moon with this service. Fresh, organic, and at a discount, what’s not to love? And it comes directly to my door. Customer service is fantastic. No membership fees. I get the small box for myself and it is plenty for a weeks worth of meals. Plus, by shopping in this way I’m eliminating waste of good food, saving time, and keeping myself safe by staying at home? I highly recommend Misfits Market!”

Helpful Report

Posted 3 years ago

We appreciate you taking the time to provide this feedback. We also are thankful for your recommendation. Happy to have you with us!

Posted 3 years ago

“So disappointed,,,,.after seeing photos of the produce my daughter received in NY....I ordered sweet potatoes and got two tiny,tiny red potatoes Mixed lettuce ...not mixed and the roots still attached. I am not sure if I will give it another try.”

Helpful Report

Posted 3 years ago

Thanks for sharing and we don't want you to be disappointed. We want to look into your concerns as soon as possible but need the information to find your account. Please contact us at your convenience through our contact form at https://www.misfitsmarket.com/contact-us. Be sure to include the email associated with your account or an order number. Thank you.

Posted 3 years ago

“Don't waste your money!!! I ordered the $35 box and what a joke. Not much in the box (2 apples, 3 oranges, 3 tiny potatoes, etc). I chalked it up to it being my first time and was willing to give it another shot...and then the majority of the produce was bad by Monday (the box arrived Friday afternoon). I contacted customer service and cancelled the service. I learned my lesson.”

Helpful Report

Posted 3 years ago

We very passionate about the customer experience so we appreciate your review. We typically save our customers up to 40% off of their certified organic food as well as provide convenience in shipping our boxes to their door. We're sorry to lose you and would like to show you the value of our service. If you could contact us with information to help identify your account, we would be happy to look into this further. Please feel free to reach out at your convenience through our contact form at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My box was missing a few items, company never answered email to let me know if they would send them or refund. Poor communication. Prices are about equal to normal produce from the store. I wanted to like this company but they need to pull it together and attend to customers and give value.”

Helpful Report

Posted 3 years ago

Thank you for your review. We appreciated you reaching out to us on 1/29/21 in regards to your missing mixed carrots and kale. We were so excited to have you with us and our Customer Success team wanted to make sure your concerns were addressed. An email was sent in response to your inquiry stating you would be refunded for these items on 1/30/21 and checking your account that refund was processed on 1/31/21. You would have received an email notification of that refund as well. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. We would love to have you experience this in full and we hope you will consider reaching out to us at https://www.misfitsmarket.com/contact-us in the future.

Posted 3 years ago

“It seems like they paid pennies on the dollar for food from the island of misfit produce, then charged more than you would pay for perfect produce. This a scam.”

Helpful Report

Posted 3 years ago

Your review is appreciated. We work with carefully selected, certified-organic growers and pay them a fair wage for the fruits of their labor. Our primary focus remains delivering quality food while breaking the cycle of food waste and passing savings to our customers of up to 40% off. Our Customer Success team is here to help and would be happy to answer any questions you have or address any concerns regarding an account with us. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“New customer and they didn’t deliver on time, and pushed 1 day and then my order never arrived. I contacted customer service and their only method for contact is email, no phone #. Still haven’t heard from anyone. They have my money and I have no food.”

Helpful Report

Posted 3 years ago

Thank you for your review and for signing up for our service. We would be happy to look into the status of this for you but need information to find your account. Feel free to contact us with an order number or email at https://www.misfitsmarket.com/contact-us. We appreciate it.

Posted 3 years ago

“Worst customer service. Worst subscription box ever! Damaged and moldy fruit. Can’t get a phone number to contact them. Box was a day late. Missing four items we requested that they said was available! Last box stuff was missing as well!”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I have been very happy with the shipments and am getting ready to make my order today. I love the variety of vegetables and enjoy looking up recipes to make a variety of dishes. I have received at least 5 boxes. I also like the fact that I do not have to leave my house!!!!!”

Helpful Report

Posted 3 years ago

Glad to hear it! Thank you so much for being a valued member of our community!

Posted 3 years ago

“My first box arrived and right off the bat I was disappointed in the amount that arrived. The price for a large box is quite a bit and I can buy more very nice produce at the local grocery store for much less than what I was charged. Also not one thing that arrived was quality. My apples were old and bruised, the russet potatoes were the size of golf balls and the limes were on their last leg. I had added one add on and they had placed it at the bottom of the box and then all of the produce on top of it. It was smashed to pieces. Will never go there again and when you contact customer service they can offer you 25% off your next order for your spoiled goods. Why would I make another order??? Poor customer service but even more poor quality product. Huge thumbs down. If I could give 0 stars I would.”

Helpful Report

Posted 3 years ago

We don't want you to be disappointed at all and we appreciate you giving us a try. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens, a box may be a little lighter in weight but will sacrifice nothing in terms of value. We also consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. That said, our Customer Success team would like to take a closer look at this for you. We checked with them but could not find an email sent in under your name or email associated with your account. Our team would like to address your concerns as soon as possible so please reach out to us at https://www.misfitsmarket.com/contact-us so we can take care of you. Thank you.

Posted 3 years ago

“My postage scale only goes to 3lb. It JUST barely exceeds the 3 lb scale and doesn't register on the bathroom scale. It's $30 for a less than 5 lb box, including the box and all the packaging. That's at a minimum $6/lb for "discount" produce you are supposedly rescuing from a landfill. Oh and you don't get to pick. Are you kidding me? Prime, expensive produce items go for around $3/lb retail. I should be getting a box of steak for this price. They market this as discount produce but never actually tell you how much you will get. The box says 15lbs but that is a flat shipping weight based on the size. I guess some people just don't notice. This is literally fraud, theft by deception.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“While I was customizing my box for my future order, there's an error where they have you check out the foods you want but most of their items are sold out. I tried emailing them of this issue but they gave me a sugar coated solution which led to know where. Save your time and money, Folks!”

Helpful Report

Posted 3 years ago

Thank you so much for joining the Misfits Market community. Our team is very excited to have you with us. We're sorry to hear you experienced any trouble when choosing your selections. The Customer Success representative you worked with was grateful for the opportunity to resolve this for you. If you should need anything else, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“It’s okay to have bad experience sometimes The problem is how you handle it, There is no phone number listed for you guys as a customer service You take 48 hours to reply for a box that did not arrived And your delivery people are very very rude Some of the products are good some are OK and some are bad But the service I would not recommend to anyone I know anymore”

Helpful Report

Posted 3 years ago

Your feedback is important to us and we appreciate you taking the time to share. We currently provide support via email and do not offer phone support. However, our team is more than happy to assist our customers via email and assist with issues in the order they're received. Our Customer Success team was grateful to make this right when you reach out to us through https://www.misfitsmarket.com/contact-us with a full refund and a credit on your next order. We apologize on the behalf of the third-party shipping partner for this inconvenience and have shared your feedback with them. Thank you for being a valued customer and please let us know if we can be of help in the future.

Posted 3 years ago

“I got my first box I was so excited but when my daughter cut the mango 🥭 rotten and the Zucchini / cucumber was the same so disappointed is supposed to be fresh not rotten 😞”

Helpful Report

Posted 3 years ago

We were very excited for you to join us so we're very disappointed to see this happened. Our boxes are packed fresh right before we send it your way with materials meant to keep your items fresh in transit. We expect for you to enjoy everything you receive and we're sorry this was not your experience. Our Customer Success team would like to look into your concerns and make sure they are all resolved. Please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Never got my first box. Wish there was a phone number”

Helpful Report

Posted 3 years ago

Thank you for your message. We appreciate you signing up for our service and we're disappointed your order was damaged in transit on the way to your door with the third-party delivery carrier. We currently provide support via email and do not offer phone support. However, our team is more than capable of assisting our customers via email in the order they're received. Our Customer Success team was happy to make this right with a full refund and a credit on your next order. We apologize on the behalf of the third-party delivery carrier for this inconvenience. Please let us know if we can be of further help to you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Just got my very first box. Was so excited. Only positive: it came on schedule! There's only 4 things from my large box order I ordered in there. The rest is food we do not eat. I also added 4 add-ons and only ONE was in the box. They did however have no problem charging my card for my full order with hardly anything I ordered in it! Customer service has no phone #. Had to send an email. No response yet.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Placed two orders to give them a try. The first order I received some of the things I had placed on my list. The second order I received had almost nothing I ordered and some were inedible. I understand the idea of using “misfit” produce, but when you receive vegetables that are rotten, what’s the point? I paid good money for nothing! Don’t waste your money!!”

Helpful Report

Posted 3 years ago

Thank you for reaching out to us. Our goal is for all of our customers to enjoy our service and what they receive. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. Our boxes are packed fresh right before they leave our facility and include materials intended to help them stay fresh in transit. We expect customers to receive high-quality produce in great condition, so we apologize that this was not your experience. Our Customer Success team would like to take care of this for you. Please contact us at your convenience at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“Been a member for 6 months. We get the larger 35$ box. For 2 people that eat a LOT of veggies it is great! If there is damaged produce they credit right away, the customer service is outstanding! The produce is always great quality. Only con is how much you get of each item is very variable, you may get 4 small potatoes, or 6 huge ones. If you like to plan that makes it hard. However if you are flexible and don't mind 5 heads of celery one week, and 3 pounds of ginger another occasionally (only 2 out of 12 boxes had extravagant excess of one variety) then give it a try!”

Misfits Market 5 star review on 21st January 2021

Helpful Report

Posted 3 years ago

Hi! We have appreciated your support over the months and your feedback means a lot. We've shared it with our team as we continuously work to make sure our customers are receiving the service we expect. Please let us know if you need anything at all by contacting us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Misfit market is horrible. It doesn't matter if I have $300 on my card for an order of $60 they still claim my card isn't valid. I think they do this because they over sell and screw people out of their order. The customer service is a waste of time they can't help for anything, it's all script answers and bs excuses. Waste of my time.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your feedback with us. We definitely do want you to be with us and would love to send our boxes to you. We checked into this with our Customer Success team and after reviewing your charge history this would have to be addressed with your financial institution. When we attempt to charge for our service we do not have control over whether the financial institution allows it to process or not. We appreciated you reaching out to our Customer Success team so a representative could give you the reasons they received back from your bank. In the meantime, we invite you to enter another payment method in your account to see if that helps. If you need anything further from us, please let us know at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“This is the second time I tried Misfit markets, hoping it would be a better experience. It was actually worse. Out of the box of produce I received, I was able to eat 3 of the vegetables. The Cucumbers, Tomatoes, rutabaga, yellow squash and onions were all spoiled, not even close to being fresh. It was very disappointing and expensive. I would have never chosen this produce on my own. In fact it would have been taken out of any reputable store as too bad to sell. Never again.”

Helpful Report

Posted 3 years ago

We're disappointed to read this but appreciate you providing this feedback. This should not have happened and our Customer Success team would like to learn more. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can help as soon as possible. Thank you.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews