Name: Misfits Market
Rating: 1.44

“The boxes come mangled which means the fruit and veggies are bruised. My box was mostly apples and onions with a few overripe cucumbers, an extreme amount of ginger root and lemons that were moldy. Definitely not worth the money-terrible quality control.”

Helpful Report

Posted 4 years ago

Thanks for posting. You should expect to receive high-quality produce and we're sorry to learn this has not been the case. This definitely should not have happened and our Customer Success team was thankful for the opportunity to address for you and with the third-party shipping carrier in your area. If you need anything else, we're here for you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I received substandard food that look like it was something supermarkets took off their shelves and bins to throw away! This was my second shipment that was not up to par. It is one thing for food to simply look different and still be fresh and wholesome; it is totally unacceptable to send bruised and old food battered in shipment! This is what I received. I contacted Miss Fitz market and received a nice letter email, and I am still waiting for their reply after three days. It is totally unethical to send old produce two customers! I don’t pay $27 to receive old, battered and bruised food. I am so disappointed! As far as I’m concerned, this is false advertisement. I really hope to be able to take part in a plan that would benefit me and would keep good wholesome food from being wasted as well as benefit the farmers. But THIS has been NO bargain! I would still give them another chance if they could assure me they would never send me substandard food again!!”

Helpful Report

Posted 4 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. Our Customer Success team is here for you and does want to help. However, to look into the status of this further we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you further. We appreciate it.

Posted 3 years ago

“This was my first order with MIsfits' Market. The produce was roughly the expected quality-- not perfect, but nice. The box is delivered via UPS with a cooler gel pack (I was impressed by that) The company claims that the Misfit Box has 12 types of produce-- enough produce for 1-2 people for about a week. According to my calculations, there is roughly enough for one person for 1-1.5 meals a day for a week. If you use a discount code, the price for the produce is close to what you would pay if buying the same products in a supermarket (so a song for organic produce). The biggest disappointment though is that they did not include all of the produce that I ordered (check the picture, there are 11 types of produce, and I was supposed to get 12). I did not get any warning that this may happen. I don't think that I will cancel my subscription just yet. I'm willing to give it another shot. Hopefully, next week will be better. Summary: $22+tax+shipping= (~$24) 12 types of produce for ~1 supper per day for a ~week for ~1 person. {(~)is a mathematical symbol meaning "about" or "nearly equivalent}”

Helpful Report

Posted 4 years ago

We're very happy to have you join us and we appreciate this review and your updated review further down this page regarding your experience. Our Customer Success team was grateful for the opportunity to resolve your concerns. We're very pleased to introduce you to a new way of shopping and look forward to you being a part of our community. Please do not hesitate to continue to reach out to us at https://www.misfitsmarket.com/contact-us. Our team is always here for you.

Posted 3 years ago

“Three straight times, produce was not what was ordered. I went in early to request the two or three or five of each category. Brown broccoli sent me over the edge along with smashed items like celery. Cancelled”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“These guys are thieves. Orders never show up on time and they switch items to lower cost items all the time - for example if you pay more for fingerling potatoes you get normal potatoes”

Helpful Report

Posted 4 years ago

We are very happy to have you with us and we're sorry any of your orders were delayed in transit with our third-party shipping partner. The Customer Success agent you worked with was pleased to help you with the current status and address all of your concerns when you contacted us. Regarding substitutions, the Inventory of customized items may fluctuate for a variety of reasons. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. Thank you so much for your patience as this was handled and we look forward to you receiving your next order from us. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“So bad so disappointing! Should have read reviews here before ordering. Delivery delayed Miss 1/3 items; green leaves are all dried out; some fruits are damaged. Never order it.”

Helpful Report

Posted 4 years ago

We don't want you to be disappointed and our team truly cares about your experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 3 years ago

“Still waiting on my box that was supposed to be here on Friday. No box,no customer service about this! A hr and 1/2 on the phone , called four times. Got voice mail that was full then hung up on in the middle of them finding out where my box was. This was my third box and last. What a joke for customer service!”

Helpful Report

Posted 4 years ago

Any feedback you share is invaluable. So we're thankful for your posting. Our Customer Success team is absolutely here to help. However, our support team currently provides support via email and we do not offer phone support. Therefore, we're unaware of who you may have been talking to. We checked with our Customer Success team and did see where you sent in emails and they were responded to the same day. We were more than happy to provide the current status of this order. We truly appreciate your patience as our team took care of you. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I had signed up, despite the negative reviews, hoping my experience would be different. Unfortunately, that wasn't the case. I ordered my first box and was given a delivery date, but I was never charged and the box never arrived. Apparently they were aware of this, but never let me know. I was issued a discount code for my next box. I ordered my first box (again) and it arrived with a few great pieces of produce, but most went bad quite quickly, and I didn't get some of what I had ordered. I was disappointed and was again issued another discount code for my next box. I ordered my next box which was scheduled to arrive this past Saturday. It never arrived. At the end of the day on Saturday I logged in to my account and they had changed my delivery day to Sunday. I logged in again on Sunday and they changed my delivery day to Monday. Today is Monday - I logged in again and the delivery day now says Tuesday! WTH!! Their website says the "fresh" produce is shipped in 3 days or less. I do not want produce that has been in a box on a truck for almost a week!! Account cancelled!!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Soggy, slimy greens, rotting vegetables and bruised, soft fruit. Not a deal whatsoever. After reading multiple other reviews, pretty much everyone says the same thing so I'm not surprised.”

Helpful Report

Posted 4 years ago

Thanks for contacting us with your feedback. We care about your experience and our team would like to learn more. In order to look into this further and determine what happened here, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“There wasn’t much variety. Red delicious apples. Red skin potatoes. I cancelled my subscription for 1 month on their site to tell them that i was going on vacation. They sent the box, i was gone for a month i returned to rotten produce. I disputed the charge, they denied that i cancelled. They have no phone listed or address. I have no copy of my communication since it was in their system. Waste of money & time. I DON’T RECOMMEND THEM!!”

Helpful Report

Posted 4 years ago

We're very happy you enjoyed your first order with us. We understand from your review that you are frustrated your second order was processed. We appreciated you reaching out to our Customer Success team regarding this. We currently provide support via email and do not provide phone support but our Customer Success team was more than happy to look into this for you. We have reached out to them and reviewed your account log which records all actions taken in an account. We also reviewed all email communication with our Customer Success team. We were able to confirm that your subscription was not paused or canceled before this order was processed. You can pause a subscription for a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. We also verified that this order was not skipped. Once an order is processed it cannot be canceled or altered per our cancelation policy (https://help.misfitsmarket.com/what-is-your-cancellation-policy--By7GWws8v). Unfortunately, the first email communication we received was on 8/5/20 after this order was processed on 7/12/20. Whenever an order is charged/processed, shipped, and delivered we do send transactional emails to the address we have on file. Our Customer Success team was grateful for the opportunity to discuss this with you and if you need anything else, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Terrible service. The produce almost always arrives bruised or close to rotten. I even got one box that had everything covered in mold. Sometimes they come really late. They never include items you choose or add-on items. Just go to the grocery store and get fresh stuff that you actually want!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We would never send food that is not safe to consume and our Customer Success team would like to investigate your experience. However, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I think this is the worst place to get food from my 1st box was discussing I did the customize box got nothing I ordered stuff was moldie box wasn't even worth $10 and I paid $34.08 and they had never to say they would give me a refund of $6.60 you can't get in touch with them all they do is keep sending the same message back and they still keep trying to take money from my bank enen though I cancelled unexpectable IF I WERE YOU I WOULDN'T ORDER FROM THEM”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post your review. We're disappointed to read your impression of us. We want nothing more than for you to enjoy our service while saving you up to 40% off of what you purchase from us. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. For example, if you've selected red chard and it becomes unavailable, we may substitute for rainbow chard or kale instead. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. You should never receive anything that would not meet our standards though. So, we appreciate you reaching out to our Customer Success team. Whenever you contact our Customer Success team, you will receive an auto-confirmation email letting you know that we have received your request and will be in touch usually within 48 hours. If you should send multiple emails you will receive that message for each contact. The Customer Success representative you worked with was happy to take a look at your account. While we could not find any record of you canceling your subscription on your own, the representative did cancel on your behalf. They also refunded your 1st and only order processed in full. Please let us know if you have any questions at all about your resolution at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“First box--a few items that we don't like, some limes in bad shape Second box--wilted celery, broken squash, unripe fruit I can get the same amount of produce for the same money, or less, at my local farmer's market. That is what I will do from now on. It really wasn't worth the money spent.”

Helpful Report

Posted 4 years ago

Thank you for your review. We typically save our customers up to 40% off of their certified organic food. We ship all of our boxes fresh and do expect you to receive them that way. We're disappointed to learn your order was affected in a negative way and to determine what happened we need to look into this further. Without identifiable information this will be hard to do so, please contact us at https://www.misfitsmarket.com/contact-us with your order number or email associated with your account. Thank you.

Posted 3 years ago

“I was charged Sept 27 for my first oder. By email I was told delivery date was extended three different times. I never received my order and my requests for service have been ignored other than “we will be in touch with you within 48 hours”. - been three weeks now- I cancelled subscription but they tried to charge me for a second box anyway. Just lucky that I lost my credit card and had it cancelled the day before!”

Helpful Report

Posted 4 years ago

Thanks for reaching out. We looked into your concerns with our Customer Success team. We were very excited when you joined us and we're disappointed this first order was delayed. Thank you so much for reaching out to our Customer Success team on 10/12/20. A Customer Success representative was happy to respond to you on 10/15/20 with a full refund and a credit towards a future order. After reviewing your account, we confirmed that you paused your subscription. Pausing a subscription requires you to choose a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. An email was sent to the email address associated with your account 1 week prior to resumption notifying you that the subscription was going to resume in the near future. We did not receive any communication from you until after this order was processed. As a courtesy, our Customer Success team did refund this order as well. We would have liked for you to experience one of our boxes and we do hope that in the future you will consider returning. If you have any questions for us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I'm a new customer, but will be canceling. I set up the first order to be delivered on a Friday. On that day I was notified that it would be delivered on Saturday. On Saturday I was notified that it would be delivered on Sunday. It is now Tuesday and their site states it will be delivered Wednesday. They have not responded to my emails. I don't recommend this company!”

Helpful Report

Posted 4 years ago

While we are very thankful you decided to give us a try, we're disappointed this order appears to be delayed in transit. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“The first box was skimpy. The second box ok. 3rd box, late. then the service went down from there. Never arrived on my chosen day, ROTTEN FRUIT AND VEGGIES, I have photos; till finally I just didn't get a box. I was NEVER REIMBURSED for the Market items I purchased from prior mistakes either. They just gave me at the most I've seen, a 20% on the next box. Nothing for the extra items I paid for. The latest and last, UPS never received the box from them. Misfits created a shipping label that put it in the system but UPS was NEVER given the box to deliver. Now. I'm probably gonna have to fight to get my money back. I wish I had read further reviews before I subscribed to Misfits. A family member suggested I try them, but you know the saying, misery loves company. We will see how this ends. I hope and pray well. I'm not able to work due to the pandemic so I don't have money to lose. Was just trying an economical way to feed my family good food. This really hurts. This happened the week of Oct 5. As of today I haven't heard from anyone. I just want my money back and call it.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to share your review. We want you to enjoy every box you receive from us and we're concerned. In order to assist you and make sure this is thoroughly looked into, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“My first shipment had 2 crushed items and was missing 1 add-on. Second one was 5 days late and 3rd one was 2 days late and 2 items were wilted. They substituted items in the 3rd one so I didn’t end up getting what I ordered and was counting on. Customer service only responds when you post a negative comment on one of their Facebook posts. Am definitely cancelling. Don’t waste your money here.”

Helpful Report

Posted 4 years ago

Your feedback is appreciated and we're sorry your experience was not what we would've liked. Our Customer Success team is dedicated to our customers and making sure they get the most out of our service. Our Social team will also reach out and respond to all customers that visit our social pages with fun interactions or information. We value our customers' participation in our community and we want our digital spaces to feel safe and welcoming for everyone to discuss all things Misfits Market. After reviewing your account with our Customer Success team, we see that your orders were delayed in transit with the third-party shipper for your area. The Customer Success representative you worked with at that time was happy to assist and also address with the shipper on your behalf. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. For example, if you've selected red chard and it becomes unavailable, we may substitute for rainbow chard or kale instead. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. If you have any further questions for us, please let us know at https://www.misfitsmarket.com/contact-us. Our Customer Success team is always happy to help.

Posted 3 years ago

“I had no problem with the food, but I just don't cook that often. I cancelled before my third shipment and have an email from the company saying my suscription is cancelled. I was shipped and billed a third shipment and they are about to send a fourth and I can't reach anyone to cancel.”

Helpful Report

Posted 4 years ago

So pleased to know how much you enjoyed the food we sent. Thank you for sharing your feedback. Our Customer Success team is reviewing your interactions with them and will be making sure all of your concerns were addressed. We appreciate your patience while our team takes care of you. If you have any questions, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“First box was ok. Variety of produce, Went down hill from there. Last 2 boxes had some wilted, rotting produce. Last delivery, requested for Sat, because I am home to get it, came on Monday evening, late. If I had not looked outside would not have even known it was there. Found box smashed in, "freezer" pack just water & appx half of food not useable. No thanks, Misfits! Canceled future deliveries & was just notified I was charged again! Will be reversing that charge as I have documentation order was cancelled. Better quality, fresher produce by far at farmers market or even grocery store.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns and we definitely want to address them. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“The box is not a big value. I guess I was assuming I get some things I don't normally get at the grocery store. But instead I got celery onions Ginger things I buy regularly. Possibly sent me something that I have no idea what it is some kind of squash. Was shipping and handling $27 it just isn't worth it. Plus if you go to the website and try to cancel you end up going in circles at least on my phone. I love the second request on voicemail for a call back we'll see if they call me.”

Helpful Report

Posted 4 years ago

We appreciate your feedback regarding your order. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Our Customer Success team does not currently provide phone support but our representatives are available and ready to assist you via email at https://www.misfitsmarket.com/contact-us. Your support and being open to a variety of foods help us remain true to our food rescue roots and has been invaluable. If you need us, do not hesitate to contact us.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews