Name: Misfits Market
Rating: 1.43

“I would prefer not to even give one star! The produce looked like someone took my money and went to the produce clearance isle at Walmart and threw my fruits and vegetables into a box and shipped them. Apples bruised, beans moldy etc.....yuk! I can’t even feed it to the chickens!”

Helpful Report

Posted 3 years ago

This is not the way we wanted you to experience your first order with us! We appreciate you posting your review so we can address your concerns. We pack every box fresh the day it is picked up by our third-party shipping partners. We expect you to receive it that way and we're sorry this was not the case. Thank you for contacting our Customer Success team. The representative was happy to assist you with this and provide a refund for the items affected negatively in transit. Please let us know if we can do anything else at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Produce I received was rotten - the cucumbers looked like an animal had chewed through them - mushy - trashed. Head of lettuce wilted scattered around the bottom of the box - trashed. Celery was 5 stalks. Got 2 potatoes - ok. 3 lemons and 5 limes - - Would have been great, but due to the quality of the produce, I canceled my subscription. Save your money - go to your local grocery store.”

Helpful Report

Posted 3 years ago

Thank you for posting. We're very sorry this order missed the mark! We pack all of our boxes fresh the day of pick up and use packaging materials to keep our boxes fresh during transit. Thank you for reaching out to our Customer Success team so they could look into this and take care of the items you requested assistance with. We truly appreciate your patience and thank you for giving us another try. If you need us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Terrible experience the product that arrived we’re not even the products that I ordered and many of them looked eaten before they were eaten before they were even put in the box. I immediately contacted them and sent them photographs and I got a complete refund but no exclamation I terminated my service immediately with a complete joke”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We're disappointed your order missed the mark. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume. We understand that you have some concerns regarding what happened in your case but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you further. Thank you so much!

Posted 3 years ago

“dealing with my first order was torturous. Customer service is a joke. I have to many complaints to list but what ended up at my door wasn't produce it was compost. The picture says it all. Disgusting!”

Misfits Market 1 star review on 6th December 2020

Helpful Report

Posted 3 years ago

Thank you for reaching out to us. Our Customer Success team was happy to assist you with questions regarding customizing your order. We understand you were looking forward to some items that were sold out. We follow our growers' lead and rescue items based on their availability about a week in advance of shipping them to you. Some ugly produce companies buy a specific set of items per week, regardless of whether they would have gone to waste. That practice is at odds with our mission, so you'll find that our mix is always in flux, with a wide variety of core items available for each box mixed in with some harder-to-find or seasonal offerings. Some items are available only in limited quantities, so making your picks early each week when the customization window opens can help to snag some of the items you love. We're sorry to see you had any trouble with this order. The Customer Success representative you worked with was grateful for the opportunity to check into this for you with the third-party shipping partner and provide contact information for them as well. Further, they refunded this order in full based on the information you provided once received. Our team is here for you and wants you to enjoy our service. Please know that we are always available to assist you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Great customer service; they always let me know when they've received my order, when it's been shipped, and when it has been delivered. They also let me know if there will be a delay which has happened maybe once in the past 4 months. I added an extra item to my order which ended up not being in the package; when I emailed their customer service, they got back to me the same day and refunded me right away. I've had a great experience so far.”

Helpful Report

Posted 3 years ago

Thank you so much for being a valued member of our community! We appreciate your feedback and we're always here for you!

Posted 3 years ago

“Never received my first box that was supposed to arrive 5 days ago. There is no phone number to contact MM and after I emailed them, I received an email stating they had received my email, and nothing else. I canceled this morning before I could be charged for my 2nd box. Its a great idea but the execution seems to be lacking.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. We currently do not provide phone support but please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Don't think I will order again, atleast not soon. I recently subscride for the first time and my experience started out with not receiving my first order. Days after my expected delivery date I contacted misfits to check the status to learn there wasn't really a status report; a label was created but the items were not shipped. I was refunded. The following ordering cycle I tried again; shipping was on time but I was again disappointed. Two of the items (beets) were advertised as bunches and I only recieved one single beet of the two varieties, and another item I completely did not receive. Most of my items were inexpensive to begin with, I could have purchased for cheaper at the grocery store, I would recommend ordering items that are more valuable in order to save. On a positive note all of the items were fresh and crisp.”

Helpful Report

Posted 3 years ago

While we're happy you enjoyed the crispness and freshness of the food you received, we're sorry you were disappointed in any way. We typically save our customers up to 40% off of their certified organic food and we appreciate you giving our Customer Success team the opportunity to address your concerns and refund you. We're always here for our customers so if you need any further assistance or have questions about a substitution you may have received, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“The service had many delivery issues where there were delays. Tough for someone trying to get it around working and not have it sit out all day. Secondly, even with customization, they would say the items you chose didn't meet their quality so they swapped for something you don't even use. My box arrived once not even taped shut! A few times crushed on one side. I used it for about 3 or 4 months, and skipped a number of weeks as I would be buying $30 worth for only two items or so I actually would choose to buy. Then the add ons! They kept packing 4 weeks in a row dried good add ons at the top with ice pack above it. The ice pack suggests and opened ruining the dried goods and was so far from produce it didn't help it at all. I complained 4 times and was told this was the best way to ship. I sent pictures of soggy bags and boxes opened ruining the goods and response was always we. Are about our customers etc...but they kept ignoring the concern. The last time I complained they closed my account for me and said if I wanted to return they'd offer 25% off next box. Why should they control closing my account for their errors. Also, their mission is bogus as most items have from Mexico stickers so aren't local and their actions show they don't care about wasting the items. It was spending extra money, wasting goods, causing extra packaging, and taking time constantly to take photos and send complaints to get partial refunds. I guess they count on customers who just pay the full amount and toss all the bad stuff and don't mind getting items they don't want. I would choose another company. I've had better luck with others and not treated as an indispensable liability as opposed to a customer who often bought extras. Liked the idea, but poorly done.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're sorry to learn any of your items were damaged in transit. Reporting this to our Customer Success team enables us to address with the appropriate parties such as the third-party shipping partner so that it does not reoccur. We will also make sure to make it right with our customers in any way we can. Regarding substitutions, the Inventory of customized items may fluctuate for a variety of reasons. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We understand that you have some concerns and we're always glad for your feedback. However, in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you!

Posted 3 years ago

“I gave Misfits one star because I couldn't give zero!!! I feel taken advantage of, I got the large box with some add-ons which cost me almost $60. With covid I thought it would keep me out of the stores more and my kids and I could look forward to making some new and exciting dishes with the produce. The produce was truly awful- some came already rotten, what wasn't rotten got rotten within 2 days. Please, save your money!!!! I should have asked for my money back but I'm just too tired. I cancelled my subscription.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns and would like to help. However, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can look into your concerns. Thanks.

Posted 3 years ago

“Two weeks in a row they swapped my order with someone else. But what takes the cake is that I never received a box and now it’s the day before thanksgiving (it was supposed to arrive Sunday), no manager ever responded, and when I tweeted at them, I was given an attitude by their “support” team. This is a TERRIBLE company. Find other options. You will regret patronizing this disorganized and mean company.”

Helpful Report

Posted 3 years ago

Thank you for contacting us. We looked into your concerns with our Customer Success team and it looks like you received extra product for no additional charge. Also, for any items that were missing, the Customer Success representative you worked with refunded those items in full. We also confirmed that these orders were not swapped but our team was happy to assist with this. During this email communication, our team also took care of the order that was delayed over Thanksgiving week with a full refund. We're sorry for any inconvenience that was caused by this delay. Regarding, your interaction on social. It was found that you were communicating with a Twitter account that is not affiliated with our company. Thank you so much for bringing this account to our attention so we could report it to Twitter. If you have any further questions or need assistance, we're always here to help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I had my second box and had mixed experiences with the items received. Veggies are usually in better condition than fruits. In both boxes, I got fruits that are premature, but I managed to eat them in different ways (i.e. mango salad) and can take a little sour, so that wasn't too bad for me. Maybe fruits are more popular in the market and the leftovers are those either not riped or on the shelf for too long. The good part of this service is that I get a wide range of veggies that I would've never bought myself without Misfits. Trying new recipes is quite enjoyable. Opening boxes is fun, sometimes I get items that are way above my expectation. Plus I don't need to go out shopping worrying about COVID. The cost is acceptable given all organic. Overall, I enjoy Misfits so far.”

Helpful Report

Posted 3 years ago

We appreciate your feedback. We're happy you have enjoyed the convenience of our service as well as the introduction to items you may not have tried on your own. We ship all produce fresh on the day of pickup by our third-party shipping partner. Therefore you should expect to receive quality food from us. Our Customer Success team is always here to help and would like to look into your concerns regarding the fruit you received. Please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“DO NOT order from this company. I placed an order last week, and I was certain I entered the correct address. Their website wound up having a glitch and the box was delivered to some address that doesn't even exist: no house #, no street. I let Misfits Market know 5 days ago, and they just got back to me TODAY, the day of delivery, and told me to call fedex. Terrible customer service. They don't care about their customers and refuse to fix problems that they are responsible for. Lastly, they have yet to give me back my money. Find a local farm to buy stuff from. These people are creeps.”

Helpful Report

Posted 3 years ago

Thank you for reaching out. Our Customer Success team was happy to look into this for you. We checked with our Tech team regarding this and our website will not automatically enter information into our system on your behalf. However, information such as your address can be pre-filled from your device. As this is controlled in the settings on your device we would not be able to adjust those and you would need to contact your device's manufacturer for further instruction on how to change the information it is using. Unfortunately, once your order is processed it is on the way to you and can not be altered or changed. Our Customer Success agent did provide contact information for the third-party shipping partner that was now in possession of your order so you could communicate with them if needed. They also refunded this order for you once it was delivered and you let us know it was not received. We appreciate your patience as we worked on this for you and we're truly thankful for your continued support of our service all these months later. Please let us know if we can be of further assistance at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I have had 4-5 deliveries from Misfits now, and am increasingly disappointed. Trying to get on the website in time to make favorable selections is difficult and by the time I do get to teh site, there is the same old tired stuff to choose from. I have had deliveries of some items that were rotten and inedible. Last week a mini watermelon was found split open when I opened the box, I pulled it apart thinking it might still be edible. Instead there was dark red mush- way overripe- inside. There was something else rotten that week but cannot recall what. A bag of organic chips in last Friday's box were open and spilled all over the box. And insteaf of the carrots I ordered I got a huge fennel. Cost wise, yes, it is less expensive than buying the same thing at the grocery. But if I keep getting items that are rotten, that cost savings could instead becomd a loss.”

Helpful Report

Posted 4 years ago

We never want you to be disappointed so we do appreciate you sharing your feedback with us. We pack all of our boxes fresh on the day they are picked up and use packing material designed to keep them fresh in transit. Our Customer Success team was thankful for the chance to look into this and resolve your concerns when you reached out to them at that time. They have discussed your concerns with the third-party shipping partner and any other appropriate parties so this does not happen again. We are very thankful for your continued support of our service and look forward to sending your next order. If we can be of further assistance, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My very first box left me utterly disappointed. Upon opening, I discovered that there was no separation of items and everything had been thrown in haphazardly. On top of everything, my container of Strawberries were complete mush and leaking on all of my other produce. I also found that there was a rotting potato and both packs of scallions had rot on them. I then discovered more food was rotten as I cut into and attempted to use it. I was already apprehensive about someone else picking my produce, this company instantly ruined any future thoughts I had about ordering produce online. Do not waste your money.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“OK its my first box... disappointed to see such bad reviews. 4 people at work RAVE about this company and one of them has been using misfits for 6 months! Here's my first impressions November 2020: 1. Box arrived 1 day early! A super happy surprise as my fridge happened to be very low and I desperately needed food! 2. There was TONS of produce in my box--especially wonderful greens which I love and again needed immediately. 3. If you don't put you order in right when ordering window opens... many great items sell out ---so that kind of stunk but now I know I just need to order early. 4. Here's the bad---eggplant had many mushy spots> half got ditched. portion broccolini and yellow squash were MEASLY... not enough for 1/2 person... forget "2 people" in my small box size 5. raddichio was half moldy and rotten... got ditched and brussel sprouts had bad spots on them. otherwise.. they threw in so many onions I am going to have to give some out! so some portions were generous as I mentioned. Also I was impressed with their marketplace a la carte choices and will likely use that a lot (nut milks, oils, nuts, nut butters, coffee, etc!_”

Helpful Report

Posted 4 years ago

Thanks for becoming a part of our community! We appreciate you taking the time to share your thoughts with us and we're happy you enjoyed our Marketplace. You should expect to receive quality food from us so for any items that were affected in transit or you felt missed the mark our Customer Success team is always here to assist. They can be reached at https://www.misfitsmarket.com/contact-us. Thank you again for choosing us.

Posted 3 years ago

“I love the concept of this company, but the veggies do not arrive fresh, the ice packets are often leaking, and the number of items is often not what I expect. I wish they were just oddly shaped but fresh produce. Instead, I feel it's past date or spoiling items. I would rather they sell to homeless shelters or places near their warehouses where people could get the extra food fresh rather than ship it for days and it arrive unusable or half spoiled. Disappointed. I'd like to support them but just cancelled. Plus, the extra packing was more than needed. My fresh dog food is shipped with dry ice and less packaging than Misfits.”

Helpful Report

Posted 4 years ago

We're glad our mission is something that resonated with you. We appreciated you giving us a try and we're very sorry to see you had any concerns with your orders. We pack every box fresh before it leaves our facility and use materials to maintain freshness in transit. We apologize for the way this order was received and we truly appreciated you reaching out to notify our Customer Success team. Our support team is dedicated to you and did report your concerns to the appropriate parties involved. This is not the norm and steps were taken to resolve it once and for all. We do hope that you will let us know if you have any questions at https://www.misfitsmarket.com/contact-us. We would love to have you with us again.

Posted 3 years ago

“I have been a customer of Misfits Market for about 6 months receiving the larger box bi-weekly. There have been two instances where MM got the order right without issue. Every other time they have dropped the ball - not great odds. Sometimes the order doesn't deliver at all, other times it's late (not good for produce!), but most often the product paid for is missing. Every single time I have given them another chance and spent extra money on add-on items, the items are missing. Today I received 1 of 3 add-on items which is the most I've ever gotten. I am finally writing this review because I want others to be aware of this and certain they verify that their box actually contains what they paid for. It seems this company is reliant on sales for product they rarely actually ship.”

Helpful Report

Posted 4 years ago

Thank you for posting your review. Our team appreciates your feedback and takes your concerns seriously. Our Customer Success team was happy to make this right with a refund for any missing items as well as report your concerns to the appropriate parties. We are so grateful for your continued business all these months later and want you to know how valued you are. Thank you so much for your patience and we are always here for you at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“WARNING!!!! 3 out of my last 4 orders never showed up. With no communication or resolutions. I loved the concept of this company, but customer service has been extremely poor. The whole idea of zero waste is great, but I plan my shopping around what I order and to have it just now show???? Also, the tracking info kept saying that it would be delivered the following day for 5 days in a row, so that was a total waste of time having to keep checking in to see if/when my order would ever show. Their only resolution was to refund the money for the orders that I never received. Horrible customer service!!!!!!!!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have been refunded but still have some questions you would like addressed. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Smart advertising goad's you into purchasing mostly write-off produce. Genius.”

Helpful Report

Posted 4 years ago

Thanks for your message. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. Our Customer Success team is here for our customers. If you have any questions or concerns about an order, please let us know at https://www.misfitsmarket.com/contact-us. We're always happy to help.

Posted 3 years ago

“I have just cancelled my Misfits Market subscription for the second and final time. While the idea is an appealing one, the execution leaves much to be desired. The idea of a "customizable" box is a joke--the reality is that you get what they have in the warehouse, which is not necessarily what you ordered or were planning on, and the "substitutions" may bear no resemblance to your expectations. My red lettuce ordered was substituted with a huge head of Napa lettuce--ditto for turnips, apples, and on and on. And the organic pineapple that I ordered as an add-on was so past its sell-by date that it developed mold after two days and was inedible. Save your money and find a nice co-op nearby where you can see what you're getting.”

Helpful Report

Posted 4 years ago

Thanks for posting your review. We're sorry to see you have canceled your subscription. We want you to enjoy your orders with us. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. We appreciate your feedback regarding the substitutions you received and the Customer Success representative you worked with shared them with our management team. We were not aware your pineapple was affected. When you have a moment, please contact us at https://www.misfitsmarket.com/contact-us so we can make sure all of your concerns are resolved. Thank you.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews