“Very poor service, I have not received my order and neither an answer from customer service, no refund, nothing at all!! What should I do now? Lose the money and that´s it??”
Hello Hellen,
I can see that our customer service team responded to your emails just a few minutes after we received them, and we have opened an investigation with DPD in regards to your parcel.
I apologise that your delivery experience was not the best, but as your parcel has been marked as delivered with a proof of delivery we have to wait for DPD to confirm GPS coordinates before we can issue a refund or offer you a replacement.
Kind Regards,
Michal
Miss Diva Team
“Really nice but size is small so guess in some shoes you have order a size bigger so was gutted but can't wait for the right size to come so I can wear them but quality and style love it❤️”
“Lovely faux fur coat , keeps me warm on nights out. I already own the beige version and I love it that I had to get this one. Its true to size. I have recommended it to my friend who bought and loves her coat as much as I do. Excellent quality. I also buy my going out heel sandals from Miss Diva and they are so comfortable.”
“Took forever to be dispatched to the courier and when they arrived they were damaged in three places also sizing is off I'm a 3 and the shoes fit like a size 5.. waste of time”
Hello Bev,
I sincerely apologise for the issue with your order.
I have spoken to our customer service team and I can see that we have provided you with a free return label and a full refund to rectify the issue.
If you need any more assistance please contact us on customercare@missdiva.co.uk
Kind Regards,
Michal
Miss Diva Team
Hello Chantal,
I sincerely apologise for the delay with your order.
I can assure you that we've noticed problems with our deliveries and to fix that we have even changed our courier company to prevent that from happening especially during the Christmas period.
We hope that you will give us another chance in the future and I can guarantee that our service will be on point :)
Kind Regards,
Michal
Miss Diva Team
